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“Abitalia Tower Plaza” 4 of 5 stars
Review of Abitalia Tower Plaza

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Abitalia Tower Plaza
5.0 of 5 Hotel   |   Via Caduti del Lavoro, 46, 56122 Pisa, Italy   |  
Hotel amenities
Ranked #10 of 81 Hotels in Pisa
wolv
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Abitalia Tower Plaza”
4 of 5 stars Reviewed June 8, 2014

We had the plesure in stopping three nights at Abialia Hotel june 2014.We really enjoyed our stay and wanted to say a big thank you to all the staff who made our stay so memorable. The reception staff were very friendly and were more then happy to assist us in any way they could. We really enjoyed the garden roof terrace, the veiws were out standing a long with our own private space. We would with out a doubt stop at Abitalia again and we would recommend it to family and friends. Not a five star but a very good four star.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, June 9, 2014
Dear Guest good morning!
thanks for what he has shared with fans TripAdvisor travelers after a short time compared to his stay at the Tower Plaza.
The essence of his message is for us a source of great pride and an absolute inspiration. Happy to have left its mark in a positive way, and we take great care with the tips that will come from his notes and evaluations. Ideally dissatisfied, we wish everyone together to improve the experience at our facility.
There profess "perfect" but perfectible, we love to receive your comments and put them as the essential basis of our improvement.
And 'our desire to become one of the landmarks of the highest in the great tradition of hospitality of Pisa only with your help and support, we can achieve our dream.
The Tower Plaza a family that wants to grow with his guests, where everyone from the manager to the porter, passing through the reception, the assistants to the plans, the room, the bar, the service maintenance, cooking and washing, the short all staff, try to try to provide that "something" extra, beyond the amount due, so that our guests may be pleasantly surprised, welcoming the choice, coming back to visit us and if bringing in our name. In fact they will be, that you, our business, promoter, source of livelihood.
Thanks for appreciating and noticed some details but we are equally certain that his eye will not be escaped important details
1) A continuous maintenance and spasmodic. Just today, the apartments were cleaned every re everywhere
2) Up Grade operated by the receipt
3) We believe that professionalism and friendliness cleaning are the best weapons you can have ..... such behavior, will definitely be imprinted in the minds of our guests, who can not help but amplify and carry our message as a sounding board ... THANK YOU!

I can assure you that cleanliness and hygiene is a priority in Abitalia, the rooms are cleaned by a specialized staff, the housekeeper occurs every day the standard of cleaning, just to ensure maximum cleanliness. A sample every day I take a room to see the cleaning

L 'expecting again in Pisa ... apertitivo to enjoy a poolside accompanied by stucchini proposed by our maitre ... and to explain his point of view ... .
Sincerely
Manager
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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753 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Huddersfield, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 5, 2014

Easy to get to hotel within 10mins of the leaning tower of Pisa, clean and friendly hotel. It's a short walk to leaning tower under an underpass. Where there is a great supermarket for buying food and drinks to take back to the hotel. The hotel has a roof top terrace where you can sit and enjoy your drinks and food with great views of Pisa

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, June 6, 2014
Dear Guest,
thanks for all you have shared with TripAdvisor travelers.
The title he chose for his review is significant for us and a source of pride, but also a great responsibility for the future. Tickled, we are working together to maintain and enrich the experience of our guests in what she called "Bell hotel." Thank you for today, we still have more certainty of what significance does it work they do all the staff.
We'll be ready for the new summer season with many new features, we want the dream and the beautiful confirmations can continue .... Disappoint expectations is our biggest worry, when we read reviews like yours, we consider ourselves satisfied and at the same time we draw strength and inspiration to go ahead and try to improve
We look forward to the Tower Plaza we need your suggestions and its confirmations.
cordially
manager
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed June 2, 2014

The Abitalia tower hotel is located 20 minutes walk from the tower and basilica of pisa. In fact, if your not staying on the first floor of the hotel then the chances are you'll have a great view of this historic sight. Booked in December for a May visit the 5 star hotel did not deliver what we are accustomed to for this star rating. Firstly,although advertised as being open from May, the pool was closed.This proved very inconvenient and a real disappointment for the children. Secondly the room was not up to a standard of cleanliness that warrants 5 stars. There were hairs in the shower and a smoked cigarette in the ashtray upon arrival.

We'd booked a junior suit through Booking.com and was allocated room 102 on the first floor. The suit was accessed via it's own front door opeing into a reasonably sized main area. The Bathroom was of good size and the main dedroom was separate to the main space which contained a double fold up bed for the kids. This area also had a kitchen hidden in the cupboards but there were no utensils to cook or eat with. There was also no coffee making facilities meaning that breakfast is the only way to get a coffee. Breakfast is charged at 10 euro per adult and 5 euro a child. It consists of bacon, eggs, cheese, ham, cereal, fruit and yogurt. The toaster wasn't working and the fruit was in short supply. Wifi was free but as other reviews have mentioned, wasn't great.

Some reviewers have said the location is great, however for us (with Children) the walk into town required the crossing of a main road - and a very busy one at that. It also involved a long walk through a road tunnel which although safe during the day would take on a different personality after dark. So, a taxi into town cost less than ten euro.

At the end of this tunnel is Pam, the local supermarket also mentioned by other reviewers. A life saver for essentials and very reasonable in terms of price. We bought, ham, cheese, salami, cooked rice, beer, water, fresh bread rolls, butter, fruit, crisps, chocolate for 14 euro and sat on the third floor balcony (roof garden) of the hotel and had a picnic whilst looking on the beautiful vista of the tower. A wonderful view with the hills behind.

We all agreed that this hotel was not 5 stars, more like 4, however when we compared this to the 4 star hotel we booked into the next night in Rome we downgraded the Abitalia from 4 stars to 3.

The false advertisement of the pool being open was a real disappointment for the children. The cleanliness of the room has been mentioned on this forum by other visitors and so is a problem that needs addressing. The catering at breakfast is poor and not in keeping with 5 star expectations and the Gym consists of one running machine and two bikes.

When we checked out we didn't receive so much as a "did you enjoy your stay" just a" that'll be 16 euro city tax please".

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, June 3, 2014
Good evening Dear Guest
thanks for expressing his thoughts and sharing it with TripAdvisor travelers.
We accept the criticism and confrontation , we are always sorry for this and regardless of his opinion not really positive .
Only those who do not work can not make mistakes , everything can be improved , in every sphere and in every organization , so also we have still much to learn, as all the rest.
At the same time we believe instead that it is precisely in the service attentive to details , such as ours, the basic details in order to recognize the true luxury of a hotel.
As far as specific sorry to read on this site,
Cleanliness and hygiene is a priority in Abitalia , the rooms are cleaned by a specialized staff , the housekeeper occurs every day the standard of cleaning , just to ensure maximum cleanliness
Taking note of His judgment , we immediately checked in the rooms, in any of our. Suite / Suite J / Lounge Suite, Superior Rooms / De Luxe have not been found flaws on cleaning
Let us beg to differ on some points : The rooms are not small in size but above category , all equipped with automatic temperature regularizer . Sorry that you have found a cigarette in the ashtray outside, but we believe that this lack , is too ungenerous to deserve such a harsh and negative comments
Let us disagree on other points:

The ' note on the restaurant , so we regret markedly negative , even though we are two completely different companies . We invite you to re- test the food , we are confident that you will find wide acceptance
We have given a lounge suite the number 102 as booked
The pool is open for several days on our site is well marked : seasonal - summer . The summer, in Italy from 21 June to 15 September , we are aware of the needs of our customers always anticipate the opening , after prior maintenance. Protesting for something right is correct, expect for something that is not provided it is not appropriate .
Finally you 're nervous for a fee to pay , unfortunately annoying, but believe the hassle it is for both, in fact, the hotel is also displeased to apply the tax, but we can not do otherwise. We could increase the price of the room and include it , but we believe that transparency in communication always pay !
Re still waiting to have her as a welcome guest
Thank you.
manager
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 28, 2014

The hotel itself is lovely and kept to a very high standard. The only downside is the location, when I saw that it had views of the Leaning Tower I thought the location must be central. The walk to the tower is only 15-20 mins but the road is not really pedestrian friendly, half of which is down a dark underpass. This is fine during the day but a little creepy at night. If you are driving this hotel is perfect for you!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, May 29, 2014
Dear Guest,

thanks for all that he wanted to share with TripAdvisor travelers.
In addition to the pleasure of reading as experience aI Tower Plaza was to his liking and what the staff has been able to better interact with her, I am delighted by the increasing evidence that I receive from our guests. Their attention to detail, gives us the strength to believe even more firmly in our path. Ideally dissatisfied, we want to learn more every day the love for detail, his review gives us new energy to not stop anymore.
The promenade that connects the hotel to the tower is a small thing compared to the hassle and cost of the taxi that every customer should bear staying elsewhere, this is a personal choice ... We have the advantage of having a large car park and a hotel tower view 
Thanks so much, we look again at the Pisa

Gianluca Ghelarducci
manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, WA
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 27, 2014 via mobile

We had a great stay here. Very clean and beautiful views of the tower from our room. The hotel is a bit of a walk into town but took us around 20 mins most days to walk in. It was a shame the pool was closed as only open a few months a year. Was very sunny when we were there and a swim would have been great. Staff were all helpful when we asked them for help. Overall very pleased.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, May 28, 2014
Dear Guest good morning!
thanks for what he has shared with fans TripAdvisor travelers after a short time compared to his stay at the Tower Plaza .
The essence of his message is for us a source of great pride and an absolute inspiration . Happy to have left its mark in a positive way , and we take great care with the tips that will come from his notes and evaluations. Ideally dissatisfied , we wish everyone together to improve the experience at our facility .
There profess "perfect" but perfectible , we love to receive your comments and put them as the essential basis of our improvement.
And ' our desire to become one of the landmarks of the highest in the great tradition of hospitality of Pisa only with your help and support, we can achieve our dream .
The Tower Plaza a family that wants to grow with his guests , where everyone from the manager to the porter , passing through the reception, the assistants to the plans , the room , the bar , the service maintenance , cooking and washing, the short all staff , try to try to provide that "something " extra, beyond the amount due , so that our guests may be pleasantly surprised, welcoming the choice , coming back to visit us and if bringing in our name . In fact they will be , that you, our business , promoter, source of livelihood. In particular, his judgment is all the more appreciated because as you yourself said it was a little biased having read some negative reviews . This gratifies us beyond measure ...
Thanks for appreciating and noticed some details , but we are equally certain that his eye will not be escaped important details
1 ) A continuous maintenance and spasmodic . Just today, the apartments were cleaned every re everywhere
2 ) Up Grade operated by the receipt
3 ) We believe that professionalism and friendliness cleaning are the best weapons you can have ..... such behavior , will definitely be imprinted in the minds of our guests, who can not help but amplify and carry our message as a sounding board ... THANK YOU!

I can assure you that cleanliness and hygiene is a priority in Abitalia , the rooms are cleaned by a specialized staff , the housekeeper occurs every day the standard of cleaning , just to ensure maximum cleanliness .
A sample every day I take a room to see the cleaning
The pool is seasonal effects , ie June September even though every year we try to anticipate maintenance and re opening . In fact, as you may have noticed everything is ready , sun umbrellas, tables and chairs in order to enjoy his time in complete relaxation

L ' expecting again in Pisa ... to enjoy a dip in the pool ! .
Sincerely
manager
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NE England
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 25, 2014

I booked this hotel and indeed our whole holiday last minute - a small tour of tuscany and surrounding regions with my husband and 19 month old daughter. The hotel states it is 5 star and I saw some mixed reviews on this site, but thought it must be OK to get 5 star. I was right it is just that - OK - but I would agree with other reviews who conclude that is is not 5 star.

The location is fine if you like walking (we do) but only to walk into the centre during the day. The hotel did not offer us a map or in any way describe how to reach Pisa centre - we found one in our room - maybe this was to avoid describing the somewhat dubious route to the centre? The first part of the walk is along a path next to a beck - which is fine - but in the beck at the very start of the walk was someone's handbag and the discarded contents having presumably been stolen. The second part of the walk is through the underpass - a long dirty graffiti covered underpass. During the day this is clearly frequently used by tourists and locals alike and we felt safe. However, we decided against using this on the evening and instead drove. There is a car park 'the duomo' car park if you turn right at the traffic lights immediately after the tunnel. Again during the day the car park is full of men wishing to sell you things, but they seem to leave early evening.

Our primary disappointment was with our room and the poor service. We were in room 129, possibly the worst located room in the hotel at the end of the corridor with a view of the road and car park. The WIFI signal was one bar when it actually worked - very poor.

Our bath did not work, the hotel fixed it but took 40 minutes to send someone instead of the promised 10 minutes. By which point our daughter was beside herself and we decided to abandon the bath and go out! When we returned we discovered that the bath was not fixed and instead tried to fill the bath with the shower hose in desperation but the water was brown. Cue another call to reception and yet another wait for the repair guy - 19 month old children do not understand such delays!

The crib provided was no more than a basic travel cot - yes this is common but this one was torn and only had the basic travel mattress. We stayed in 9 other hotels during our trip mainly 3 star and they all managed to provide a comfortable additional mattress.

We were disappointed that the hotel pool had no water in during our stay, it was boiling hot!

Being picky Breakfast was underwhelming also. We were asked to sit at a table where it was clear a high chair would not fit. A self service coffee machine for tea for hot water that was in constant use and dripped coffee into the hot water so the tea tasted foul.

The corridors of the hotel are dimly lit for mood lighting, this doesn't disguise the fact that they look as if they have never been hoovered!

Room Tip: Ask for a room facing the pool or on the tower side.
See more room tips
  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, May 27, 2014
good morning
I reply as I consider myself educated person
Read a comment that the procedures that accompany it does not deserve the answer
I could and would refute point by point but I think it is wasted effort because I have a strong feeling that probably the negative judgment is not of his own making but rather the case of biased opinion , written only negatively affect the writing and in a manner liable to other ways.
Report of a dilapidated structure with bathrooms , a tip: be ashamed and before writing it appuri certain banality of existence.
He speaks and tells of the road that connects the hotel to the tower of Pisa .... you realize ? does not speak of the hotel but the road outside ... probably forget that if he had stayed somewhere else in Pisa would have to take a taxi to get to the Tower
Talk about a lousy room ... but how dare you?
The we respectfully note that booking a superior room has been allocated a superior room, if he had booked a deluxe room or a tower view suites j / suite would spend extra money and had a view of the tower. But just because the room has no view tower define poor is OUTRAGEOUS ! Shame on the sniping at certain judgments
In my opinion he writes so much to write , just for the purpose of discrediting . I can understand not sharing our choice, I do not pretend that everyone is in agreement with the management policies of our beautiful property , but at least I ask respect for all those who, on a daily basis , work and do their best to help guests spend moments of relax .
We accept confrontation and criticism , we do not accept the lack of respect for free.
Cleanliness and hygiene is a priority in Abitalia , the rooms are cleaned by a specialized staff , the housekeeper occurs every day the standard of cleaning , just to ensure maximum cleanliness .
If indeed it were our guest would have ascertained the exact opposite , probably, if he really had to endure an uncomfortable like we might have felt ? We would have expressed our apologies . Why has no photo gallery for this proof ? how come the receipt and myself have denoted anything in that regard ?
To check the veracity of his complaint are hereby are asking her to contact the hotel by providing your name and / or number. of the room in which he stayed and the exact day . We await Read it : info@abitaliatowerplaza.it
Probably if he had asked for help / info on receipt rather than wasting time to insult us this way and without being able to replicate , depriving her of the necessary explanations in person, would have been best gesture .... though it may have really stayed with us

A personal courtesy, no longer has to use the term with which he opens and closes the review , particularly the reference to something absolutely does not correspond to the truth, is not suited to a Mr. like you .... but rather a rude person , and uninformed
Thank you.
Sincerely
manager
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Abitalia Tower Plaza

Address: Via Caduti del Lavoro, 46, 56122 Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Pisa
#6 Best Value Hotel in Pisa
#8 Romantic Hotel in Pisa
#8 Business Hotel in Pisa
Price Range (Based on Average Rates): $
Hotel Class:5 star — Abitalia Tower Plaza 5*
Number of rooms: 121
Official Description (provided by the hotel):
Great view over the leaning tower and close to the natural reserve of San Rossore, Abitalia Tower Plaza features an open air swimming pool, a relax room with Turkish bath, massage room and fitness corner, a fabulous restaurant "I Sovrani" and a lounge bar "La Piazzetta." 121 bright rooms among which glamorous suites like the "Honey" and "Golden-Silver". ... more   less 
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Also Known As:
Abitalia Tower Plaza Hotel Pisa

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