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“The Best Hotel We Have Ever Seen in Italy...” 5 of 5 stars
Review of Abitalia Tower Plaza

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Abitalia Tower Plaza
5.0 of 5 Hotel   |   Via Caduti del Lavoro, 46, 56122 Pisa, Italy   |  
Hotel amenities
Ranked #7 of 83 hotels in Pisa
Ankara, Turkey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“The Best Hotel We Have Ever Seen in Italy...”
5 of 5 stars Reviewed October 26, 2013

Wonderful hotel.. But breakfast also not good. Other everything is very nice.....The rooms are a little bit cold because of they were still using the AC cold... But it was no problem.. Pisa Tower is just 5-6 Mins by car...

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 27, 2013
Dear Customer,
I want to thank you for taking part of your time to review the ' Royal Victoria Hotel , thus enabling us to monitor the quality of our services in order to approach more and more to your expectations ; Guest satisfaction is a primary goal of Abitalia Hotels & Resorts.Siamo pleased you enjoyed the hotel and our services , our staff receives continuous training for a friendly approach with the guests , and to follow the guidelines Abitalia customizing services to meet every guest , every day that confirm the direction this attitude .
Each individual employee is a landlord who welcomes guests , each employee is a leading actor in this story of excellence .
We are aware of many mistakes , but our strength is right here , from error to grasp the best that can teach and grasp the best for tomorrow.
Taking note of His judgment partially successful , I am grateful also for having pointed out the deficiencies encountered by you , this is an opportunity to improve our standards in order to meet your expectations at the time of your next holiday .
Our restaurant serves typical Tuscan cuisine and Italian for lunch and dinner and the prices are very much in line with the market Pisano for the structures of the same level , we are sorry that you have not met your expectations , we hope that your next stay give us still have the opportunity to try the ns . gastronomic offer .
Breakfast is an exclusive of our Hotel , starting from 7 until 10.30 to 11 am; to provide a service to those who need to start a pleasant awakening
- BREAKFAST BUFFET from 7 to 10:30 with a choice of rich buffet with organic food , diet and celiac
- COURTESY BREAK 10:30 to 11:00 in our bar with pastries and delights of our pastry chef .
As if our kitchen, "in view of customers " was not oriented to the transparent authenticity of the recipes that we offer with typical suburbs of Pisa.
We have 3 different types are accompanied by a tart homemade croissants double varieties on the buffet , bread of various quality for those who have the need for toasting bread pan and toast . There are scrambled eggs and bacon. As far as the restaurant usually is characterized by the service and quality , so much so that we are against the trend compared to many hotels, because there are so many inhabitants of Pisa who go to dinner / lunch with us , organizing weddings and also special events , we believe that we provide a service worthy of note. Our cuisine is based on fresh foods and expressed , the courses are always designed
We can not will understand the observation regarding the fact as to improve the breakfast service and products are really good choice although being crafted or produced at home in all shapes and taste different from those purchased by large houses specializing in confectionery materials . For juice , being considered a possible change brand .

Hoping to have you soon as our guest again , with the wish and hope to enjoy our breakfast together
I offer my most cordial greetings.
Director
Gianluca Ghelarducci
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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north west england
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 18, 2013

He have used this hotel twice now both times just for the one night on our way to Siena and they arranged for a suite for 2 adults and 2 children which was spacious . The staff were great and the parking plentiful , would stay again !

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 19, 2013
Dear Customer,
I want to thank you for taking part of your time to review the Tower Plaza , thus enabling us to monitor the quality of our services in order to approach more and more to your expectations ; Guest satisfaction is a primary goal of Abitalia Hotels & Resorts.
We are pleased you enjoyed the hotel and our services , our staff receives continuous training for a friendly approach with the guests , and to follow the guidelines Abitalia customizing services to meet every guest , every day to confirm that this attitude Direction .
Each individual employee is a landlord who welcomes guests , each employee is a leading actor in this story of excellence .
We are aware of many mistakes , but our strength is right here , from error to grasp the best that can teach and grasp the best for tomorrow.
Thank you very much for these nice words , we are really proud of what he has expressed .
Her words can only give pride to all staff and to me, that I have the honor of being the Director.
Best Regard’s
Director
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gosport, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 14, 2013

We stayed here for one night in late September, at a very good price. The hotel is well located on a main road with free parking, and close to the Leaning Tower. We checked in around 8.30pm after flying in from Paris.

The room we were allocated was on the ground floor next to the carpark. As we were only staying for one night I had no problem with the location of the room, but if you are staying for longer I would recommend asking for a room overlooking the pool. The room was spacious and comfortable, with modern fittings and a large bed. On closer inspection the bed was actually two singles pushed together- I think this might be a european thing. The balcony was huge and had a table and two chairs on it- would be a great place to have an evening drink.

At about 9.15pm we wandered out to reception to enquire about local restaurants (The restaurant at the hotel, which is a separate business, is quite pricey). There was a delivery guy delivering pizza to another room as the lady at reception talked us through local restaurants, and as he was leaving we asked her if she had his number so we could just get pizza- she chased after him and brought him in, and we ordered right there on the spot, with her translating. Twenty minutes later and we were eating the best pizza I had in Italy - I have no idea what the company was, but it was great, and very cheap! The lady at reception was very eager to help- this sort of service makes all the difference when you're exhausted from traveling.


The only negative things I have to say about our stay are that the water temperature in the shower fluctuated a bit which was frustrating, and the bottle of 'personal hygiene wash' by the bidet had already been opened and was half empty- yuck. The room needs a bit of attention to detail (peeling paint etc.) but this did not in any way detract from our stay.

All in all, I wouldn't hesitate to stay here again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 15, 2013
“Dear Customer,
I want to thank you for taking your time to review the Royal Victoria Hotel , thus enabling us to monitor the quality of our services in order to approach more and more to your expectations .
Cleanliness and hygiene is a priority in Abitalia , the rooms are cleaned by a specialized staff , the Housekeeper occurs every day the standard of cleaning , just to ensure maximum cleanliness . We are sorry to note that in his case the procedure has not been applied in a perfect manner .
Taking note of His judgment , we immediately checked in the rooms, in any of our . Suite / Suite J / Lounge Suite, Superior Rooms / De Luxe flaw was found on cleaning
I am grateful also for having pointed out the deficiencies encountered by you , this is an opportunity to improve our standards in order to ensure the best of his complaint are hereby to ask if you can contact the hotel by providing its name and / or number. room in which he stayed and the exact day .
Please accept our sincere apologies for failing to meet your expectations , in the hope that it will in the future give us the opportunity to prove to the professionalism and accuracy of our services.
Information for a paint job is done regularly , depending on the availability of the specialized company and of the hotel. The ground floor rooms have all been re painted last week.
As for his entire review as reported can only give deep satisfaction but also conviction about what we are doing as a work philosophy . A group of professionals who firmly believes in the quality and attention to detail and that, only passion , conceives the guest as a member of the family group Abitalia , wherever it is in the world.
Each individual employee is a landlord who welcomes guests , each employee is a leading actor in this story of excellence .
We are aware of many mistakes , but our strength is right here , from error to grasp the best that can teach and grasp the best for tomorrow.
Thanks as pointed out in relation to the courtesy and helpfulness especially for the reception staff await it back to the Tower Plaza.
Best Regard’s
Director
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wigan
Top Contributor
78 reviews 78 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 14, 2013

we stayed at the abitalia tower hotel on our way to siena,we were a late arrival in the evening but nothing was too much trouble for the hotel or the very friendly staff,the food was very very good,the rooms very good,the breakfasts good,would definately use this hotel again if in the area

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 15, 2013
Dear Guest,
thanks for all that he wanted to share with TripAdvisor travelers.
In addition to the pleasure of reading what the experience at the Tower Plaza has been to his liking and because the staff has been able to better interact with her, I am delighted with growing signs that I receive from our guests. Their attention to small details, grant us the strength to believe even more strongly in our path. Ideally dissatisfied, we want to learn more every day the love for detail, his review gives us new energy to not stop anymore.
Thanks so much, the wait again to Pisa
Best Regards
Director
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 14, 2013

We were overall happy with our stay, but on arrival we were"upgraded" to an apartment unfortunatly it was freezing cold and we called 2 times to switch off tha a/c without no luck, the day after we talked to the reception that put us back at the hotelcomplex (that we booked in the first place) and told us it was better then that we got when we arrived.. and yes the room in the hotel was wery nice , double shower and nice stereo. nice hotel but i would recomend to stay in the hotel.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 15, 2013
Dear Customer,
I want to thank you for taking your time to review the Royal Victoria Hotel , thus enabling us to monitor the quality of our services in order to approach more and more to your expectations .
As reported can only give deep satisfaction but also conviction about what we are doing as a work philosophy . A group of professionals who firmly believes in the quality and attention to detail and that, only passion , conceives the guest as a member of the Family Abitalia wherever it is in the world.
Each individual employee is a landlord who welcomes guests , each employee is a leading actor in this story of excellence .
We are aware of many mistakes , but our strength is right here , from error to grasp the best that can teach and grasp the best for tomorrow.
Thank you very much for these nice words , we are really proud of what he has expressed .
The maintenance and proper function of all systems is a priority in Abitalia , rooms -serviceable and verified by a qualified team , the Housekeeper occurs every day the standard of proper operation to ensure maximum comfort and service. We are sorry to note that in his case the procedure has not been applied in a perfect manner .
Taking note of His judgment , we immediately checked in the rooms, in any of our . Suite / Suite J / Lounge Suite, Superior Rooms / De Luxe flaw was found on air conditioning.
I am grateful also for having pointed out the deficiencies encountered by you , this is an opportunity to improve our standards in order to ensure the best of his complaint are hereby to ask if you can contact the hotel by providing its name and / or number. room in which he stayed and the exact day .
Please accept our sincere apologies for failing to meet your expectations , in the hope that it will in the future give us the opportunity to prove to the professionalism and accuracy of our services.
Sincerely
Director
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 13, 2013

The hotel has a great location with a pool and is great for families. The leaning tower is a stone's through away and if you have a room facing the right direction you can view at least some of the sights straight from your window. We found the hotel by chance driving in the region and it was a welcome respite.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 14, 2013
Dear Guest,
Thank you for your review , we are ready again to welcome and pamper you for a new great experience to Tower Plaza.
The entire staff is proud and happy to send you my heartfelt thanks for the words shared in this his review , attention, and his description of some details of the stay can not give you even more force to what we are trying to carry on with the contribution of all. Among our daily Commandments we highlighted what we have to be manic because every little detail makes a big difference.
We're so glad that your wonderful discovery has taken place in this time of profound change and commitment on the part of all.
Thank you very much for this force that gives us with his words , expect the best to visit the Tower Plaza Pisa , his province and the Region of Tuscany deserve the attention of tourists. The mistake that many people make is in fact take Pisa as a stop and then move to the things to see and do , the geographical position is recommended that the exact opposite , take Pisa as a base and then move
Best Regard's
Director
Gianluca Ghelarducci
---------------------------------------------
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Abitalia Tower Plaza

Address: Via Caduti del Lavoro, 46, 56122 Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Pisa
#7 Business Hotel in Pisa
#7 Romantic Hotel in Pisa
#8 Best Value Hotel in Pisa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Abitalia Tower Plaza 5*
Official Description (provided by the hotel):
Great view over the leaning tower and close to the natural reserve of San Rossore, Abitalia Tower Plaza features an open air swimming pool, a relax room with Turkish bath, massage room and fitness corner, a fabulous restaurant "I Sovrani" and a lounge bar "La Piazzetta." 121 bright rooms among which glamorous suites like the "Honey" and "Golden-Silver". ... more   less 
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Also Known As:
Abitalia Tower Plaza Hotel Pisa

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