From the very beginning our stay was blighted. The receptionist was charming but interrupted the check in to deal with a phone call. After 10 minutes her manager came over to expedite things but it was still interminably slow.
The good news is that we were given an upgrade, the bad news was that this was to a smelly suite in which the a/c did not work.
The good news is that we were rapidly transferred to an adjacent room in which the air conditioning did work. However it was very difficult to figure out the lights with their cheap plastic surroundings and we had to clamber over the rubbish of the room next door which had been left outside for over 12 hours.
The sulphurous smell of the bathroom luckily did not pervade the rest of the suite.
Internet connection was free and fairly reliable, but why not one Code for all devices with a cookie to ensure that a separate log-in was not required every single time?
The breakfast was pretty awful with cheap and nasty juices (undrinkable) with the vivid yellow scrambled eggs having been made from powder (unless the chef was having an off day)
Most disappointing of all was that in the evening at a certain time, snacks were free with a drink, but because we had purchased our bottle of wine before this arbitrary time, we were denied snacks, which rankled somewhat. This was rather petty and completely unworthy of an hotel which ranks itself as a five star.
As for proximity to the Duomo: it is a 1.5km walk along a dusty smelly road (the latter being due to stagnant water in the ditches lying alongside the road, outside the influence of the hotel) although one could always get a taxi, but it is pleasant, normally,to be able to walk to these attractions.
Go somewhere else!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Obvious to me is not pleasant to read what you have expressed mainly in the way in which it expressed .
Despite having visited the facility , with the family, expresses a strong opinion towards us . I can understand not sharing our choice, I do not pretend that everyone is in agreement with the management policies of our beautiful facility, but at least I ask respect for all those who, on a daily basis , work and do their best to help guests spend moments of relax .
We accept confrontation and criticism, we do not accept lack of respect for free , including the sudden interruption of a conversation.
Reception : sorry for the slowness of procedures due to a large influx
Lounge Suite / Apartment: in fact she was given a lounge suite whose air-conditioning system has failed. Like any device , like any mechanical thing , the fault may occur in fact we immediately proceeded to change lounge suites
I will not go on about how much she writes inherent in the garbage and the plastic because it does not correspond to true. Each room service is readily performed rid , staff performs over the recovery of what has been brought in the rooms, 2 additional rounds per day so that nothing has to stand in the corridors and public areas. If, however, we report the speech about how we have been requested or a big discount for the inconvenience change rooms immediately and the non-payment of taxes in order not to write negative reviews , frankly I expected this review, in fact she was not applied any discount and we just apologize for the change room for a carve between the ' more readily solved
Terrible breakfast and whatever else mensiona , not true
I'm sorry that I write similar inaccuracies and may not prove everything with photographic evidence .
Our restaurant serves typical Tuscan cuisine and Italian for lunch and dinner and the prices are very much in line with the market Pisano for the structures of the same level , we are sorry that you have not met your expectations , we hope that your next stay give us still have the opportunity to try the ns . gastronomic offer .
Breakfast is an exclusive of our Hotel , starting from 7 until 10.30 to 11 am; to provide a service to those who need to start a pleasant awakening
- BREAKFAST BUFFET from 7 to 10:30 with a choice of rich buffet with organic food , diet and celiac
- COURTESY BREAK 10:30 to 11:00 in our bar with pastries and delights of our pastry chef .
As if our kitchen, "in view of customers " was not oriented to the transparent authenticity of the recipes that we offer with typical suburbs of Pisa.
We have 3 different types are accompanied by a tart homemade croissants double varieties on the buffet , bread of various quality for those who have the need for toasting bread pan and toast . There are scrambled eggs and bacon. As far as the restaurant usually is characterized by the service and quality , so much so that we are against the trend compared to many hotels, because there are so many inhabitants of Pisa who go to dinner / lunch with us , organizing weddings and also special events , we believe that we provide a service worthy of note. Our cuisine is based on fresh foods and expressed , the courses are always designed
We can not will understand the observation inherent in the fact of improving in baked goods , but remember that being " home-made " outside the context , shapes and taste than those purchased by large houses specializing in confectionery materials . For juice , being considered a possible change brand
Free Wi Fy is assigned a unique person , if a person has two units, eg the pads + I phon as far as possible we grant 2 passwords per person . If all sail in unison that the connection is normal at certain times pose go slow.
The codes are personal wi fy are limited in duration , a minimum of one day up to 3 days when it expires or is not valid upon receipt there is always the option of taking another code
We have internal rules regarding food and drink , a copy of this is also in the room
In the pool , as well as the bar and restaurant is forbidden to consume their drinks
Especially in the pool only serve drinks in plastic cups. Have you rightly nervous because the wait staff has asked you to consume , compared to your project that included tap into the buffet of appetizer , then consume food and drink you buy drinks from the outside at a super market. I can not find nothing scandalous in this , in fact I personally find distasteful show up at the restaurant and bar with their own bottles and offended because the staff makes note that the buffet is free but assumes at least the consummation
He had promised to write a negative review , he kept his promise but frankly these episodes can only take justice to the structure accused by you of any misconduct unacceptable
The road that connects the hotel to the Tower of greater need in our care and maintenance lighting , battle we fight with the council , but a careful observer as you will have noticed that the highway outside of the hotel does not belong to the context hotels and therefore as poor maintenance due to the hotel ?
I hope that this clarification will be appreciated , of course I'm available and easily found at its discretion, for more details.
Talk of misconduct ..... A personal courtesy, no longer has to use this term in this context is not befitting a Lord as her .... and before writing certain opinions dictated by personal resentment and not justified please think about it several times
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.