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“Could do better.” 3 of 5 stars
Review of Abitalia Tower Plaza

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Abitalia Tower Plaza
5.0 of 5 Hotel   |   Via Caduti del Lavoro, 46, 56122 Pisa, Italy   |  
Hotel amenities
Ranked #10 of 82 hotels in Pisa
Chester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Could do better.”
3 of 5 stars Reviewed August 31, 2013

The hotel was not up to other 5 star hotels in Europe. A request for a pool towel was ignored, room service dishes left in the corridor all day, hotel shuttle service overpriced, pool beds were very uncomfortable, mould in shower and no customer feedback forms (understandingly). Pisa is nice, Lucca was better. The beach facilities in Tirennia are excellent. The bus and trains are easy to use and cheap. The bus stop is by the hotel entrance and costs 1.5 euro adult. The nearby camping park is handy for a reasonably priced meal and drinks.Be careful crossing the busy main road which is unavoidable when walking to and from Pisa.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, September 1, 2013
Dear Customer,
I want to thank you for taking part of your time to review the Abitalia Tower Plaza , thus enabling us to monitor the quality of our services in order to approach more and more to your expectations .

Cleanliness and hygiene is a priority in Abitalia Hotels & Resort , the rooms are cleaned by a specialized staff , the Housekeeper occurs every day the standard of cleaning , just to ensure maximum cleanliness . We are sorry to note that in his case the procedure has not been applied in a perfect manner .
Taking note of His judgment , we immediately checked in the rooms, in any of our . Suites are problems with mold in the bathroom as she mentioned.
I am grateful also for having pointed out the deficiencies encountered by you , this is an opportunity to improve our standards in order to ensure the best of his complaint are hereby to ask if you can contact the hotel by providing its name and / or number. room in which he stayed .
Our staff receives continuous training for a friendly approach with the guests , and to follow the guidelines Abitalia customizing services to meet every guest , every day that confirm the direction this attitude , we are sorry did not notice this tendency during his stay .
Room every customer finds 2 towels for pool use for the wole arc of the period , with a precise written notice in two languages where it is quite clear that the customer who needs towels for the pool will have to pay such a change because for us it is a strong additional cost. We believe that the pool towel could easily last for the time period of your stay. The staff has specific provisions to prepare the change inserting towel in the room with customer's consent given in the written and spoken at the reception. She has never gone for this purpose at the reception.
Sorry if our service withdrawal tray daily breakfast for room service carried out both arrived late , this is our responsibility and we were wrong , we will treasure his suggestion to increase the steps of the staff plans
Please accept our sincere apologies for failing to meet your expectations , in the hope that it will in the future give us the opportunity to prove to the professionalism and accuracy of our services
Best Regards
Director
Gianluca Ghelarducci
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Uxbridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 30, 2013

Just stayed at Abitalia Tower for 4 nights. Location was good, 15 minute walk into the town to see the tower and other sights. Although I wouldn't want to do the walk on my own or at night as you have to walk through a long, dark tunnel under the railway tracks. We ate at the restaurant on the first night - food was lovely but service wasn't all that. The breakfast was great with a wide selection to choose from. The pictures of the pool show it to be bigger than it actually is, but was lovely to relax there on a sunny day, although the sun beds were the most uncomfortable beds I have ever used! There is a big hole at the bottom of the pool and the steps leading into the pool were broken. Dangerous when kids are around. Our room was nice and big with a beautiful view of the town. We looked out onto the main road, but never really noticed the traffic noise. The rooms are definitely not sound proof. In the mornings you can hear the cleaners moving furniture which was really loud and annoying kids running up and down the corridors! On the first night we had ants in our room but when I called the reception desk to get someone to maybe bug spray the room, the reply I got was “I’m on my own down here so will try to get up to sort it”, no surprise no one bothered to show so had to ask again the next day. This hotel is not 5* and I don’t think I would stay here again.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, August 31, 2013
Dear Guest,

Thank you for your review , which allows us to evaluate and improve the quality of services.

We think about what you have expressed that it is appropriate to express some of our considerations:

The hotel is not only modern but is considered an excellent Pisa. Free Wifi is high-grade, with excellent coverage, it is possible that in a few moments for the presence of numerous guests, including for the purposes Congress ,
Restaurant the choice of dishes is varied, the day's menu changes daily , we recommend a light lunch in 3 different solutions ( vegetarian - meat - fish) to 16 euro pp , but not any customer can not choose from the menu
Finally the breakfast service is an exclusive of our Hotel , starting from 7 until 10.30 to 11 am; such as:
to provide a service to those who need to start a pleasant awakening
- BREAKFAST BUFFET from 7 to 10:30 with a choice of rich buffet with organic food , diet and celiac
- COURTESY BREAK 10:30 to 11:00 in our bar with pastries and delights of our pastry chef .
Our restaurant serves more than 45,000 seats per year, and we believe this is impossible if the staff did not know the art of room service and had not followed appropriate educational curricula over the hotel school and internships in international hotels. As if our kitchen, "in view of customers " was not oriented to the transparent authenticity of the recipes that we offer with typical suburbs of Pisa.
She read the reports , in respect of the products enjoyed very gratifying, even if we do not understand and do not share precisely neutral on the service.
As far as the restaurant usually is characterized by the service and quality , so much so that we are against the trend compared to many hotels, because there are so many inhabitants of Pisa who go to dinner / lunch with us , organizing weddings and also special events , we believe that we provide a service worthy of note. Our cuisine is based on fresh foods and expressed , the courses are always well researched and weighed but we will treasure of his suggestion. U cold dishes such as salad , mozzarella and tomato etc etc. .

Bases its review of a battle , a requirement that we first and foremost we usually do or improvements of the road , the sidewalk , the pedestrian crossing and relative illumination. But let us enforce them are all factors that extra hotel. and .. are the same battles that we operate in respect of the municipal administration
As for the swimming pool loungers , these have been researched and produced by a firm specializing in pool loungers for 5-star facilities , the company is called Emu , the type of bed Horus, the most expensive ever. Indeed c ' is a crack in the floor of the pool we are sure you will understand that in the middle of summer is not possible to drain the pool , proceed to the maintenance of this last one, and cause inconvenience to our customers. The crack is anti aesthetics but does not compromise the use of the pool so we felt it appropriate to intervene at the end of the season , emptying the pool and redoing the mantle.
Thank you noticed that all the rooms are completely soundproofed , unfortunately nothing we can do to counter the families who have children and who are not holding back the screams in the corridor or who behave in a non- educated disturbing other guests. When we observe similar attitudes we try to remedy immediately alerting the parent if they are minors or talking with the adult , the person is not educated . But it's not up to us to teach education, we try to respect all the rest of them all. Sorry if sometimes instead was disturbed by the maneuvers of cleaning the other rooms on the part of our staff, we will try to draw lessons from its board
As for routine maintenance and relevant assistance as in his case against ants , as it has failed to point out the intervention was timely , we have an attendant for each tour of duty as well as a cleaning lady and the super vision of the ruler . If the ' next day the client does not report anomalies , if the ruler does not report anomalies means for us that the surgery is closed.
We 're sorry you will not come back to see us even though our invitation remains in force even stronger because of what we can and are capable of giving

We are always available for any deepening handing
Best Regards
Director
Gianluca Ghelarducci
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Andernos-les-Bains, France
Top Contributor
99 reviews 99 reviews
71 hotel reviews
Reviews in 71 cities Reviews in 71 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed August 29, 2013

The hotel is located outside of Pisa. It is in walking distance, but the walk is indeed not very pleasant, especially at night, so we took a taxi back. The ride from the centre back to the hotel cost us 9€ at night rate, so I wouldn't say that the location is an issue. There is nothing very thrilling about the centre of Pisa anyway, and staying here avoided all the traffic "ZTL" issues.

The pool was great, the staff were fantastic, our room (a junior suite in the tower) was absolutely perfect for our family of three. Everything about the hotel is excellent, congratulations! The only - very small - shortcoming was the 'tang' fruit juice served with an otherwise great breakfast. Orange juice seems to be the common Achilles' heel of Italian hotels!

I would unhesitatingly recommend this hotel as the perfect choice in Pisa. However, if given a second chance, we would not choose to stay in Pisa again: Lucca is much more appealing.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, August 30, 2013
Dear Guest,

thanks for the review shared with TripAdvisor travelers and the time dedicated to it.
Her words can only give pride to all staff and to me, that I have the honor of being the Director.
The word used as the title of its review, contains a unique force that will energize all of us to the imminent start of the new season.
Is difficult to confirm, but we work hard every day and to maintain and improve the level of excellence that allows guests to like her to be able to enjoy a timeless experience ..
Thank you for what has emphasized relative to the breakfast buffet, among other high quality products, even the orange juice is a prince, but we do not have the permission to enjoy his favorite. I'm sorry and ask her to come back and visit us to measure how its indications have been useful to create a new model of breakfast consisting of simplicity, taste and wonderful products of our land.
I hope to welcome you again soon, we will share breakfast together, with orange juice and orange juice Express!
I am really happy that His splendid discovery was achieved in this time of profound change and commitment on the part of all.
Thank you very much for this force that gives us with his words, expect to Pisa at the Royal Victoria Hotel
Director
Gianluca Ghelarducci
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walsall
1 review
4 of 5 stars Reviewed August 28, 2013

What fantastic reception staff you have during the day and evening Abitalia. They are excellent especially Patricia (Pat). Very welcoming.

Hotel is lovely, pool is lovely but the location is a bit out of the way and although we don't mind walking at all the walk is not pleasant with lots of traffic and streets full of mess and graffiti along the way. Also prostitutes on the main road which was not good at all for two ladies walking back at night.

Overall a very pleasant stay apart from the walk back.

Thank you.

Room Tip: all rooms are quiet as its a quiet location
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, August 29, 2013
Dear Guest,

Thank you for taking the time to review and thought that he wanted to share with fans TripAdvisor.
His words are a source of inspiration and pride for our employees. The entire staff is proud and pleased to be able to send my heartfelt thanks for the words shared in this his review, attention, and his description of some details of the stay can not give you even more force to what we are trying to carry on with the contribution of all. Among our daily Commandments we highlighted what we have to be manic because every little detail makes a big difference. Even Patrizia same was impressed by how nicely you back
We're so glad that your wonderful discovery has taken place in this time of profound change and commitment on the part of all.
As for the only negative note, which celebrates the hotel but hits Pisa, we agree with you and fight a daily battle against the council for road resurfacing, of 'night lighting, the fight against prostitution , all contexts outside of the context Hotel.
We are very happy with the fact that you have got to enjoy the whole structure, our kitchen, the place but especially the service. We believe that it is precisely in the service attentive to detail that you can recognize the true luxury of a hotel. We look forward to welcoming you again as our guest welcome and we look forward to meeting you personally!
the Management
Gianluca Ghelarducci
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Vallauris, France
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 27, 2013

Indeed a pleasing hotel to stay in wonderful Pisa for 3 nights with friendly hotel staff, big lobby with modern furnitures but not impressed with the room assigned to us - not at par though with it's ranking as a 5-star hotel. Was expecting an elegant room but quite disappointed. Breakfast was all right - less option for choice of bread but more of sweet croissants,cakes,etc. Had dinner twice in the restaurant which is not run by the hotel and fish dishes are quite good compared to the pasta dishes. Overall, we had a great get-together with my husband's brother and family who are also staying in the same hotel which we found via the internet.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, August 28, 2013
Dear Customer,
I want to thank you for taking your time to review the Tower Plaza, thus enabling us to monitor the quality of our services in order to approach more and more to your expectations.
Taking note of His judgment partially successful, I am grateful also for having pointed out the deficiencies encountered by you, this is an opportunity to improve our standards in order to meet your expectations at the time of your next holiday.
It refers to a room that has lived up to expectations .... which one? there are different rooms or lower level than the one that we propose and report faithfully on the site.
Finally talk about the restaurant in a positive emphasis on choice of bread and a little taste of his first courses of inferior quality compared to other dishes especially fish, however, forget that our restaurant offers typical Tuscan and Italian cuisine for lunch and dinner and the prices are very much in line with the market Pisano, for the structures of the same level, we are sorry that you have not met your expectations, we hope that your next stay even give us the opportunity to try ns. Dining options .... For breakfast there are 3 different types of cakes accompanied by a tart are homemade croissants double varieties on the buffet, bread of various quality for those who have the need for toasting bread pan and toast. There are scrambled eggs and bacon. As far as the restaurant usually is characterized by the service and quality, so much so that we are against the trend compared to many hotels, because there are so many inhabitants of Pisa who go to dinner / lunch with us, organizing weddings and also special events, we believe that we provide a service worthy of note. Our cuisine is based on fresh foods and expressed, the courses are always well researched and weighed but we will treasure of his suggestion.
In fact receive a review like this with a partially positive with only 3 green balls out of 5, we ungenerous towards our comparison for the product, the quality and service provided
Hoping to have you soon as our guest again, I offer my most cordial greetings.
Director
Gianluca Ghelarducci
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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 26, 2013

We have just returned for a week at the Abitalia and, having found the hotel via Tripadvisor I thought I should share my thoughts.
Firstly, the staff are excellent - very helpful and friendly throughout the stay.
The hotel has some peculiarities which preclude it from receiving a higher star rating.
1. The restaurant is not run directly by the hotel - very few guests seem to use it and, on our first night, the restaurant had its "Tango night" meaning no sleep until gone 1.00. The hotel has no control over the restaurant and thus, though he tried, the person on duty could not stop the music. We were offered to sleep in a different room but, this is not an acceptable situation.
2. Location - about 15 minutes walk outside of Pisa so no restaurants in close proximity.Also, the street outside the hotel is late night red light zone., So a little unusual and not ideal for a family. On the plus side, it is very close to a train station
3. The room - a family room is not as can be seen on the website. The room had a number of problems on arrival which mostly were dealt with ( although having a wardrobe door fall off onto my wife;'s foot was not very impressive.
4. Pool area s nice and had enough deckchairs to accommodate guests. However the pool needs some repair ( tiles broken on the pool floor)
Overall, we had a nice stay - this is not a five star hotel but did represent good value for money. The staff could not have been more helpful.

Room Tip: we did not have any problems with road noise - our room overlooked the pool
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, August 27, 2013
Dear guest
I'm sorry to note that despite the initial reserved compliments, his judgment is not entirely positive.
I wish to thank you for taking your time to review the Tower Plaza thus enabling us to monitor the quality of our services in order to approach more and more to your expectations; Guest satisfaction is a primary goal of ABITALIA Hotels & Resorts.
We are pleased you enjoyed the hotel and our services, our staff receives continuous training for a friendly approach with the guests, and to follow the guidelines ABITALIA customizing services to meet every guest, every day to confirm that this attitude Direction
Taking note of His judgment partially successful, I am grateful also for having pointed out the deficiencies encountered by you, this is an opportunity to improve our standards in order to meet your expectations on the occasion of your next stay .... but at the same time allows us to argue and respond to exceptions encountered by her

We hosted a demonstration of tango, but the rooms are soundproofed and the music is stopped at 23 30
There was no complaint even just big congratulations for offering guests a spectacle of music and dance special colors

The fight against prostitution is a battle that we carry out against the council, so that I can fight to eradicate this phenomenon, which degrades not only our hotel as well as many other hotels but also the whole Pisa. In comparison, our vision agrees

Cleanliness and hygiene is a priority in Abitalia the rooms are cleaned by a specialized staff, the Housekeeper occurs every day the standard of cleaning, just to ensure maximum cleanliness. We are sorry to note that in her case she has suffered a minor accident with a closet door that has been detached from the guide. Our staff has intervened in efficient and rapid manner, I believe, help me to remember in addition to the note of apology, she was offered a change of room (even though the problem had been solved anyway) and finally we applied a discount because saddened and sorry for the inconvenience suffered. Not all of the other hotels, we think, could have reacted in a similar way, because it is always necessary to understand how the door is could come loose, if the opening of the cabinet can be was wrong, too strong, wrong. Considerations to be made because it is not what we were interested in the benesser the customer and repair the discomfort even if not directly, perhaps, caused by us.

Finally for the pool agree, there is in fact an aera where a small piece of cover is detached. Certainly, as discussed verbally, will agree with us that today it is impossible to empty it and work to restore the whole thing because it is just a matter of aesthetics which accounts for a few centimeters. At the end of the summer season intervene without a doubt in order to restore the correct pool coverage.

Hoping to have you soon as our guest again, with the hope that such responses may be sufficient notwithstanding the explanations and our meeting at my office, I greet you cordially
Director
Gianluca Ghelarducci
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Mixbury
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 23, 2013

Amazing hotel, had a great view of Pisa, staff were all fluent in English, our room was immaculate and seen too everyday. Despite this the pool could of been warmer. Amazing views from the roof of the hotel however the hotel could make more of this space.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, August 24, 2013
Dear Customer,
I want to thank you for taking part of your time to review the Tower Plaza Pisa, thus enabling us to monitor the quality of our services in order to approach more and more to your expectations; Guest satisfaction is a primary goal of Abitalia Hotels & Resorts.
We are pleased you enjoyed the hotel and our services, our staff receives continuous training for a friendly approach with the guests, and to follow the guidelines Abitalia customizing services to meet every guest, every day to confirm that this attitude Direction .

The hotel was able to see how enjoys a fantastic view, unique in the world, we have a bicycle rental service / electric car / auto, through which in a few minutes you reach the Tower of Pisa, the center, the heart of the city. The distance from the Tower of Pisa, then from the center, walking is really not much.
On the other hand only leaning out the window of the rooms, or enjoy a drink at the bar or tasting something at the restaurant, we note the proximity to the Tower, then the center of the city is impressive.
There are several location "interesting". The terrace on the third floor that becomes the protagonist of ceremonies and banquets during the summer, where you can enjoy a cocktail / dinner is really a privilege for the view of the Tower, as if to touch it, not to mention the space by the pool in light of candle, thanks to notice them.
We also have a corner spa, a small SPA and our site is well specified what we offer and what consti, including the equipment in place ... which are summarized below, a corner for the financial fitness facilities, an emotional shower, hammam, 1 massage cabin, 1 cabin pedicure - manicure, toilet, a shower. Compared to many hotels that do not have this type of service, among other things included in the price we feel lucky. Finally not have been able to not observe the magnificent swimming pool, solarium and sun beds that complement - to complete. In fact our hotel is not a hotel with a spa, but it has potential as this corner spa and pool, arrows to his bow that we are the only ones who can boast throughout Pisa ... the pool water is heated by the sun
For complete information, but we can also tell you that we're finishing a very impressive spa, we hope to usher in the year 2014.
I hope to greet again in the beautiful scenery of Pisa and the Tower Plaza.
Best Regards
Director
Gianluca Ghelarducci
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Abitalia Tower Plaza

Address: Via Caduti del Lavoro, 46, 56122 Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Pisa
#7 Business Hotel in Pisa
#8 Romantic Hotel in Pisa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Abitalia Tower Plaza 5*
Official Description (provided by the hotel):
Great view over the leaning tower and close to the natural reserve of San Rossore, Abitalia Tower Plaza features an open air swimming pool, a relax room with Turkish bath, massage room and fitness corner, a fabulous restaurant "I Sovrani" and a lounge bar "La Piazzetta." 121 bright rooms among which glamorous suites like the "Honey" and "Golden-Silver". ... more   less 
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Also Known As:
Abitalia Tower Plaza Hotel Pisa

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