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“Wonderful hotel.” 5 of 5 stars
Review of Abitalia Tower Plaza

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Abitalia Tower Plaza
5.0 of 5 Hotel   |   Via Caduti del Lavoro, 46, 56122 Pisa, Italy   |  
Hotel amenities
Ranked #8 of 83 hotels in Pisa
Maidstone, United Kingdom
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
23 helpful votes 23 helpful votes
“Wonderful hotel.”
5 of 5 stars Reviewed June 21, 2013

We arrived at the Abitalia to find we had been upgraded to an appartment. This was lovely with a lounge, bedroom, hall and bathroom. Very well equipped room with a balcony. Beautiful pool with bar alongside. Unfortunately when we got into the room the electric and air conditioning didn't work but this was soon sorted. Staff were absolutely delightful and extremely helpful.
Breakfast choice was superb, but restaurant was incredibly hot which made it uncomfortable to eat. The receptionist explained this was due to the large picture windows but I am surprised the air conditioning was not put on. Also the restaurant/bar is a seperate company to the hotel so you need cash to pay for breakfast{if not booked in your package} and all drinks-you cant run a tab and pay on check out.
Hotel is about 20 mins walk from the tower-but the walk is unpleasant along a busy road, through a dirty tunnel. Taxi is about 10 euros. Parking is easy in the town-about 3-4 mins drive from hotel. Viareggio is a lovely seaside resort about 30mins away-well worth visiting.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, June 22, 2013
Dear Customer,
thank you for his review and the time dedicated to it.
We can only accept with pleasure what you have reported, in a brief description has been able to grasp all the ideas that characterize the Tower Plaza.
Pure push to go in the path of improvement that we try to carry on a daily basis. Maintaining the highest standards and the training of staff, especially in this era for Italy, require great sacrifices and an enormous economic effort on the part of the Properties.
The passion of all feeds the force with which we carry out our work, we truly desire to be able to contribute to bring back the image of our Italy, to places that connection.
We are very happy with the fact that you have got to enjoy the whole structure, the rooms and service. We believe that it is precisely in the service attentive to detail that you can recognize the true luxury of a hotel.
Let us argue the two flaws inherent in the small disservice to her immediately coming in the room, that problem was quickly resolved thanks to the intervention of our staff. As for the heat suffered during breakfast, it amazes us, since all areas are affected, he could report it to the appropriate personnel in the room, they would have operated air conditioning. Probably believed that a ventilation dictated by the morning breeze, with the opening of large windows overlooking the pool and views of the tower would be used to brighten up breakfast for our guests. We will treasure his suggestion. As for the walk unpleasant, the hotel fight in the front row, against prostitution and asks for help to 'Directors to the road that leads to the tower of Pisa is more illuminated and equipped with a pavement / sidewalk worthy of this city.
We look forward to welcoming you again as our guest welcome and we look forward to meeting you personally!
The Management
Gianluca Ghelarducci
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed June 14, 2013

My husband and I stayed here for 3 nights in July 2012. The hotel looks really cool; the architecture is neat. We were greeted warmly and helped very well by the receptionists. Our room was large, but it was more minimalistic than I thought (very plain), and I was also a little disappointed by some of the wear and tear in the room (marks on the walls, chipped corners, etc.). However, we had no problems with our room and especially liked the bathrooms (finally a "North American" shower door). We enjoyed the wonderful breakfasts and the huge variety of food. We also enjoyed the pool and outdoors one afternoon. Overall, we enjoyed our time at this hotel, although it is more expensive than other hotels of comparable quality.

The parking was not an issue, and we liked that it was a little outside of the city-center. You can see the leaning tower of Pisa perfectly from the parking area; it's really neat. We had a rental car and drove to the center. But just a warning - vehicles are not permitted in certain areas! We saw the sign but couldn't get out of the area and ended up with a 160 Euro ticket in the mail 10 months later! There is not as much to see/do in Pisa as in Florence, so we drove to Lucca one evening and to the Mediterranean coast (Livorgno and Viareggio) one day.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, June 15, 2013
Dear Customer
thank you for your review and the time he dedicated to describe their experience at the Tower Plaza.
As reported by you makes us proud to belong to this wonderful together with her family and encourages us to further improve for the future.
Highlighted the positive is a true privilege, but we, as people eternally happy but not unhappy for excellence, we point out once his note on a bit 'cold she spoke to the wear of the room. To his knowledge every room is regularly refreshed and revisited in his worn parts, though certain interventions have short actuations well planned, but thanks to his contribution, this will be a further challenge to be put in place for a continuous and constant improvement, thanks the fact of the continuous movement of customers.
We'll have to be able to know how to read the guest in his deepest desires, trying to figure out what he wants and try to make your stay impeccable
I thank you deeply for this cue of enormous value that could provide us, we will take the best of this passage.
We look forward to the Tower Plaza as a welcome guest in the hope of being able to personally meet
Best Regards
Director
Gianluca Ghelarducci
Gianluca Ghelarducci
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Hayes, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 10, 2013

My husband and I have just returned home from spending three nights in The Abitalia Tower Plaza, we found All the staff friendly and helpful. Our Superior room was clean, and very spacious. The bed was a good size and very comfortable, the bathroom catered for all our needs, I'm normally quite fussy when staying in a hotel, I always choose to shower rather than bath, however this bath was immaculately clean, therefore I used it every night, after a long day sightseeing, it was bliss, deep and comfortable. I also used the complimentary bath products, I wish I had taken note of the brand. Breakfast was satisfying, plenty of choice, both hot and cold options , it was a good start to the day and again you could not fault the staff. Overall we had a comfortable stay, we will be recommending it to our family and friends. The only draw back is, as mentioned in many of the other reviews, the busy cross road, if you are intending to walk into Pisa, which takes about 15 minutes, you have no option but to cross this extremely busy junction, so do take care.

Room Tip: We stayed in a Double Superior room, located at the front of the hotel overlooking the car park, it...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, June 11, 2013
Dear Guest
thanks for what he has shared with TripAdvisor travelers.
Her words can only give pride to all staff and to me, that I have the honor of being the Director.
The word used as the title of its review, contains a unique force that will energize all of us to the imminent start of the new season.
Is difficult to confirm, but we work hard every day and to maintain and improve the level of excellence that allows guests to like her to be able to enjoy a timeless experience.
Thanks and look forward to Pisa to have the pleasure to know her personally.
heartily
Director
Gianluca Ghelarducci
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Wales
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 7, 2013

It's hard to fault this hotel. The staff, especially the reception staff, are friendly and helpful. The rooms are comfortable with small balconies and are well equipped. Parking is spacious. And the location is pretty good with views about a kilometre away of the famous Leaning Tower and Duomo. Walking there from the hotel, though, is slightly hazardous; no real pavements in places and busy roads but taxis are easily ordered and reasonably priced.
The only downside with the Abitalia is that the breakfast is a little mediocre. Good choice of foods but some of the quality is not so high. The fruit juices, for instance, are dilute and sugary. Why is there no pure fruit juice? And the scrambled egg looks as if it's been dosed with yellow dye.

Room Tip: Get one looking towards the Tower
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, June 8, 2013
Dear Guest
thanks for what he has shown in his review.
I have a nice difficulty in finding the right words to respond to what he wanted to share with TripAdvisor travelers. First a heartfelt thanks for what he has given, a source of pride for me and the guys in the team, but especially applaud the quality of its review, balanced, analytical and heartfelt. I consider it very useful for the readers.

The breakfast service is an exclusive of our Hotel, starting from 7 until 10.30 to 11 am; such as:
to provide a service to those who need to start a pleasant awakening
- BREAKFAST BUFFET from 7 to 10:30 with a choice of rich buffet with organic food, diet and celiac
- COURTESY BREAK 10:30 to 11:00 in our bar with pastries and delights of our pastry chef.
Our restaurant serves more than 45,000 covered the year, our cuisine is "in view of the customers' oriented transparent authenticity of the recipes that we offer with typical products of the suburbs of Pisa.
The cakes of 3 different types are accompanied by a tart homemade croissants double varieties on the buffet, bread of various quality for those who have the need for toasting bread pan and toast. There are scrambled eggs and bacon. As far as the restaurant usually is characterized by the service and quality, so much so that we are against the trend compared to many hotels, because there are so many inhabitants of Pisa who go to dinner / lunch with us, organizing weddings and also special events, we believe that we provide a service worthy of note. Our cuisine is based on fresh foods and expressed, the courses are always well researched and weighed but we will treasure his suggestion We are aware its precise observation of fundamental importance for breakfast on one of our guests, we wish nonetheless Reassure that the juices by the carafe are not "prepared with added sugar" but rather juices of the most prestigious Italian brands, little cakes. The color of the eggs, our chef assures us because they are prepared with fresh, not dried.
As for his remark on the road that links the hotel to the Tower of Pisa look forward to a brief intervention by the municipal and provincial repeatedly stressed in order to restore dignity to this beautiful road, their own lighting and the sidewalk. So our concerns are continuous and constant.
Thank you for your review, we hope to be able to still have the pleasure of reading a second review regarding his experiences of living in our facilities .... as it will mean that you will enjoy our service, which we believe sets us apart
Best Regards
Director
Gianluca Ghelarducci
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 4, 2013 via mobile

We were very pleased with our stay, we stayed for one night at the beginning if our holiday, hotel was nice good rooms, restaurant was very tasty, the seafood risotto was excellent, very close to the leaning tower so all in all very pleased.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, June 5, 2013
Google Translation
Gentile Ospite
grazie per quanto ha condiviso con i viaggiatori di TripAdvisor.
Le sue parole non possono che dare orgoglio a tutto il personale e a me, che ho l'onore di esserne il Direttore.
La parola utilizzata come titolo alla sua recensione, racchiude una forza unica che darà energia a tutti noi per l'ormai imminente inizio della nuova stagione.
Confermarsi è difficile, ma noi lavoriamo giornalmente e duramente per mantenere e migliorare il livello di eccellenza che permetta ad ospiti come lei di poter godere di una esperienza senza tempo.
Grazie e la attendiamo a Pisa per avere il piacere di conoscerla personalmente.
Cordialmente
Direttore
Gianluca Ghelarducci
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 2, 2013

We booked this luxury 5-star hotel as a celebration break for our 25th wedding anniversary.

What a disappointment! The hotel was not as luxurious as we imagined and lacked various amenities that are usually included as standard. As for our celebration - the hotel did not offer any special touches, or even acknowledge our anniversary.

The only thing superior about the "Superior room" was its size, the amount of storage space and the size of the bed. The room itself lacked various amenities. For example the only mirrors were in the bathroom - there were none in the bedroom, even though there was a hairdryer in the bedroom.There was no tea/coffee making equipment in the room and it did not have a clock. It was however clean.

The room had a view of the pool, but without a balcony, which I would have expected to have. Other rooms had furnished balconies.

The Wi-Fi did not work in the room, but we were able to access the internet from computers in the bar.

There was a leaflet in room which stated continental breakfast is "included in room rate", but incurs 8 euros delivery charge. Instead we went down to restaurant and were charged 10 euros each for limited choice continental breakfast plus eggs and bacon. The selection of items available in the breakfast buffet was not up to standard of other hotels we have visited and the eggs and bacon ran out before husband had sampled them. Unfortunately, as the hotel is situated on the outskirts of Pisa in a residential area, there are no restaurants or bars nearby. Clients are "sitting ducks" as far as the overpriced substandard buffet is concerned.

The hotel is located in a residential area, around a 20 minute walk from Pisa, and requires crossing a busy road without a crossing point and using underpasses to two rail lines. This was fine during the day but we didn't fancy it at night.Ordering a Taxi back from Pisa is 15+ euros.

We were staying four nights in Pisa and expected there to be things to do apart from seeing the leaning tower. We were expecting a concierge service to be readily available that could advise on places to visit & to book restaurants. Being in Tuscany, we were also hoping they could book us a vineyard trip. However, the hotel did not have a concierge service. There were no leaflets in hotel detailing any attractions and we had to organise own trip to Florence. We only found out as we left about a hop-on tourist bus for the area.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, June 3, 2013
Dear Customer
would like to thank you for sharing your comment.
We are very sorry to learn that you did not fully appreciate his stay at our hotel and we want to assure you that the comments of our guests are valuable, because they allow us to better understand their needs and to improve the quality of the service.
That said, we need to apologize than what you have received, but we have to disagree, in fact we try to argue point by point his observations.

She booked a superior room. L 'hotel offers superior, that she booked the room, de luxe rooms with balcony (superior category), j suites and suites. His reservation was for the room standard, base, or the superior. Moreover, his booking had been made with the appropriate specification breakfast not included. When a customer books a room without breakfast, breakfast will be paid separately. As reported in the room and in the elevator, the cost of room service is 8 euro, the cost of continental breakfast is 10 Euros per person. So no anomaly but pure reality of what you have specifically booked
Finally the breakfast service is an exclusive of our Hotel, starting from 7 until 10.30 to 11 am; such as:
to provide a service to those who need to start a pleasant awakening
- BREAKFAST BUFFET from 7 to 10:30 with a choice of rich buffet with organic food, diet and celiac
- COURTESY BREAK 10:30 to 11:00 in our bar with pastries and delights of our pastry chef.
Our restaurant serves more than 45,000 seats per year, and we believe this is impossible if the staff did not know the art of room service and had not followed appropriate educational curricula over the hotel school and internships in international hotels. As if our kitchen, "in view of customers" was not oriented to the transparent authenticity of the recipes that we offer with typical suburbs of Pisa.
She read the reports, in respect of the products enjoyed saddens us and do not share
The cakes of 3 different types are accompanied by a tart homemade croissants double varieties on the buffet, bread of various quality for those who have the need for toasting bread pan and toast. There are scrambled eggs and bacon. As far as the restaurant usually is characterized by the service and quality, so much so that we are against the trend compared to many hotels, because there are so many inhabitants of Pisa who go to dinner / lunch with us, organizing weddings and also special events, we believe that we provide a service worthy of note. Our cuisine is based on fresh foods and expressed, the courses are always well researched and weighed but we will treasure of his suggestion.

Instead, we are very happy with the fact that you have got to appreciate the cleanliness of the hotel. We believe that it is precisely in the service attentive to detail that you can recognize the true luxury of a hotel.
It 's really rewarding for all of us have succeeded in our aim.
Our service, the place, the attention to detail, cleanliness and above all the helpful staff, we think in fact be the added value of this hotel since it is through an attentive to detail, courtesy, friendliness, kindness and availability, that you can recognize the real prestige of a hotel.
Each of us is an essential and important part of the gear, so that every customer, breathe this atmosphere and feel good, just like at home .... So in your case, unfortunately, we regret not to have achieved our main goal.
The service desk is ready to give all the necessary information that pertain to our city and its surroundings. In addition to her room, in the cartelina gray as well as finding a room directory will have noticed a seam other Italian and English book containing all the information about places to visit, museums, schedules, etc. etc.

Finally, we regret that it has not well celebrated its anniversary but we were not aware of it, otherwise we would find a small "gift-present" that normally do when we know we use that information or we are confronted with customers who celebrate their birthday ( derive this information from the documents).

We believe that it is precisely in the service attentive to details, such as ours, that you can recognize the true luxury of a hotel. We look forward to welcoming you again as our guest welcome and we look forward to meeting you personally.
Regards
Director
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 28, 2013

We stayed here for 1 night and everything was generally fine,

Location is good.. Short walk to town, there are great views of the tower from the hotel and there is a very good coffee shop not too far from the hotel ( ask for directions)

Like other reviews it is just the attention to detail that is needed here, the design, pool, restaurants ect are very good but what let it down was the little things I.e hairs in the bathroom, walking into reception on arrival and the first words from reception was "checking out?" The sign at the front of the hotel could do with a good clean... It's going brown.. And the 2 dead ivy plants when you walk into reception...

This is just constructive criticism and I would stay here again... I would also recommend the hotel to friends..

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, May 29, 2013
Dear Customer,
thank you for his review and the time dedicated to it.
We can only accept with pleasure what you have reported, in a brief description was able to capture many ideas that distinguish The Tower Plaza.
Pure push to go in the path of improvement that we try to carry on a daily basis. Maintaining the highest standards and the training of staff, especially in this era for Italy, require great sacrifices and an enormous economic effort on the part of the Properties.
The passion of all feeds the force with which we carry out our work, we truly desire to be able to contribute to bring back the image of our Italy, to places that connection.
We are very happy with the fact that you have got to enjoy the whole structure, the rooms and service. We believe that it is precisely in the service attentive to detail that you can recognize the true luxury of a hotel.
Let us argue the two flaws inherent in the hair in the bathroom we will provide a verification and will increase the service of attention. As regards the first word of welcome, will patt another was the result of a misunderstanding .... The ivy plants instead have already been replaced 
We look forward to welcoming you again as our guest welcome and we look forward to meeting you personally!
the Management
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Abitalia Tower Plaza

Address: Via Caduti del Lavoro, 46, 56122 Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Pisa
#7 Business Hotel in Pisa
#7 Romantic Hotel in Pisa
#8 Best Value Hotel in Pisa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Abitalia Tower Plaza 5*
Official Description (provided by the hotel):
Great view over the leaning tower and close to the natural reserve of San Rossore, Abitalia Tower Plaza features an open air swimming pool, a relax room with Turkish bath, massage room and fitness corner, a fabulous restaurant "I Sovrani" and a lounge bar "La Piazzetta." 121 bright rooms among which glamorous suites like the "Honey" and "Golden-Silver". ... more   less 
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Also Known As:
Abitalia Tower Plaza Hotel Pisa

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