If this hotel was a 4star I may have let a few issues slip but as a 5 star I expect perfection. We stayed at the hotel for 4 nights, we was put in room 149 which was right above the main restaurant, there was constant noise mainly of the very heavy dining chairs scraping on the floor, if we was here one night this would of been acceptable but 4 nights of getting woken up at 7am and still nosiy at midnight, after the 2nd night we asked to be moved, we was given a choice of 2 other rooms, neither of which were what we paid for, there was no apology about the noise and no offer of any sort of discount and it felt as though we was an inconvenience. We booked through Expedia and I booked a deluxe room with Pool view, the room we got faced the main road, when this was mentioned when we checked in we was told we should of emailed in advance??? Other gripes, only having 2 small pillows and no spares in the room. The breakfast was very average compared to other European hotels we have stayed in, the only choice of hot food was eggs or Bacon and 2 out of 4 mornings the eggs were cold and the Bacon had run out and we had to ask for more. We wanted some ice to take to the room and this again was an issue, the bar staff did not understand but rather than try and understand they chose to ignore me and serve someone else instead. I was not sure what facitlies the hotel offered as there was no information in the room. My final complaint was passing prostitutes everynight by the entrance of the hotel, we walked into town during the day but did not feel safe enough to walk back at night, although I cannot blame this on the hotel, it was so blatant (there was normally 3 of them) surely the hotel should be calling the police.
- Official Description (provided by the hotel):
- Great view over the leaning tower and close to the natural reserve of San Rossore, Abitalia Tower Plaza features an open air swimming pool, a relax room with Turkish bath, massage room and fitness corner, a fabulous restaurant "I Sovrani" and a lounge bar "La Piazzetta." 121 bright rooms among which glamorous suites like the "Honey" and "Golden-Silver". ... more less
- Reservation Options:
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- Also Known As:
- Abitalia Tower Plaza Hotel Pisa