I have never felt the need to write a review before but feel this hotel should not go without a comment.
On our arrival we dropped of our luggage in our room and promptly went down stairs to the bar for an early afternoon drink, once settled at our table we were asked to move as they where expecting a private party that evening, we could not understand the need for this as the whole bar area was totally empty.
We had a good nights sleep as the bed was very comfortable and we were very tired. The next night was a very different story, we returned to the hotel after sightseeing all day and wanted a night cap drink in the bar, it was impossible as it was so loud with heavy music and packed with non residents so we went up to our room. We attempted to go to sleep but due to the heavy, loud, boom boom music underneath our room in the restaurant and bar area it was impossible. We rang the reception at 11pm to inform them of this only to be told they could do nothing about it as the hotel is run by two different companies and the bar area was separate to the hotel! the music carried on getting even louder at times and eventually stopped at midnight. The next morning as we left the hotel to sightsee we spoke to the reception and told them of the incident and we were told this was to be expected as it is Italy!! we were told our complaint would be passed to management as we would be contacted that day, it never happened and when we checked out the next morning we were not asked anything about it and not even asked if we had a nice stay or if everything was ok!
The breakfast is poor, the bread in the toaster has to pass though four or five times to be toasted, the hot water for tea and coffee is cold, the bacon and powered scrambled egg is the only hot food and the bacon was fatty and thick grease and the only egg was florescent orange. The selection of food was poor and far from what we have experienced in a four star let alone a five star.
Pisa and Florence is well worth a visit but try another hotel.
- Official Description (provided by the hotel):
- Great view over the leaning tower and close to the natural reserve of San Rossore, Abitalia Tower Plaza features an open air swimming pool, a relax room with Turkish bath, massage room and fitness corner, a fabulous restaurant "I Sovrani" and a lounge bar "La Piazzetta." 121 bright rooms among which glamorous suites like the "Honey" and "Golden-Silver". ... more less
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- Also Known As:
- Abitalia Tower Plaza Hotel Pisa