We may have had a better stay if we had been here during the summer, but that does not make up for the inattentive staff and dingy accommodations. Our original booking was with Relais Dell'Orologio, but they transferred our reservations here due to construction. Upon arriving here from the train station, we were not given a map or any other information about the area, but were simply told that the Leaning Tower was a short walk away. That short walk turned out to be about 30 minutes, and there isn't even a sidewalk the entire way there. In addition to this, we were offered no assistance in either finding our room, or helping to bring our bags there. This is something that I have never experienced at even a 4-star hotel, let alone a 5-star one. The room itself had a fantastic view, which was the one saving grace of our stay. The room itself however left a lot to be desired. There were water marks on the walls and ceiling, the upholstery on the seats was coming off on the edges, and the bathroom was dingy. The hotel restaurant staff was unpleasant, and the meal was far more expensive than it was tasty. The day before we left, we had asked for both a wake-up call and a cab to take us to the airport. Not only did the wake-up call never come, but a cab was never called. In addition to this, when we actually did come downstairs to check out, it took us 15 minutes to wait for someone to come to the front desk to assist. This is frankly unacceptable for a 5-star hotel, and perhaps they need to have their star-status re-examined. We will certainly not be staying here again.
- Official Description (provided by the hotel):
- Great view over the leaning tower and close to the natural reserve of San Rossore, Abitalia Tower Plaza features an open air swimming pool, a relax room with Turkish bath, massage room and fitness corner, a fabulous restaurant "I Sovrani" and a lounge bar "La Piazzetta." 121 bright rooms among which glamorous suites like the "Honey" and "Golden-Silver". ... more less
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- Also Known As:
- Abitalia Tower Plaza Hotel Pisa