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“Lovely view, less than lovely rooms and staff.” 2 of 5 stars
Review of Abitalia Tower Plaza

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Abitalia Tower Plaza
5.0 of 5 Hotel   |   Via Caduti del Lavoro, 46, 56122 Pisa, Italy   |  
Hotel amenities
Ranked #9 of 82 Hotels in Pisa
Columbus, OH
Top Contributor
122 reviews 122 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
38 helpful votes 38 helpful votes
“Lovely view, less than lovely rooms and staff.”
2 of 5 stars Reviewed May 7, 2013

We may have had a better stay if we had been here during the summer, but that does not make up for the inattentive staff and dingy accommodations. Our original booking was with Relais Dell'Orologio, but they transferred our reservations here due to construction. Upon arriving here from the train station, we were not given a map or any other information about the area, but were simply told that the Leaning Tower was a short walk away. That short walk turned out to be about 30 minutes, and there isn't even a sidewalk the entire way there. In addition to this, we were offered no assistance in either finding our room, or helping to bring our bags there. This is something that I have never experienced at even a 4-star hotel, let alone a 5-star one. The room itself had a fantastic view, which was the one saving grace of our stay. The room itself however left a lot to be desired. There were water marks on the walls and ceiling, the upholstery on the seats was coming off on the edges, and the bathroom was dingy. The hotel restaurant staff was unpleasant, and the meal was far more expensive than it was tasty. The day before we left, we had asked for both a wake-up call and a cab to take us to the airport. Not only did the wake-up call never come, but a cab was never called. In addition to this, when we actually did come downstairs to check out, it took us 15 minutes to wait for someone to come to the front desk to assist. This is frankly unacceptable for a 5-star hotel, and perhaps they need to have their star-status re-examined. We will certainly not be staying here again.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, May 8, 2013
Dear Customer
Thank you for sharing with us his experience at the Tower Plaza, comments are important to us but we would like to answer in order to challenge his statements that we believe affect the name of the hotel
We are very sorry that you have not had the opportunity to mention our service, the place, but especially the availability of staff. We believe that it is precisely in the service attentive to detail that you can recognize the true luxury of a hotel.

As for the location, the hotel enjoys a fantastic view, unique in the world, as also will have noticed we have a bicycle rental service / electric car / auto, through which 10 minutes you reach the Tower of Pisa, center, the heart of the city. The distance from the Tower of Pisa, then from the center, walking is very little thing .... therefore be considered the unfortunate position for us is a nonsense.

The interiors have been created ad hoc by a firm specializing in furniture for the 4-5 star luxury facilities Phanta. The amount of marble and objects of great value in the lobby and in the rooms bear witness to what we have reported. The apartments have been designed specifically for families holidaying in far more spacious than the rooms and are connected to the structure
Based on the first part of his review on the road that links the hotel to the station and remember that the train station there was no one to help them any map that has been delivered to the ... forgive us, but this is how it can affect negatively with the hotel? because unleash a malaise against hotel due to this particular, that has no relevance to us?
Every customer who comes is helped with the luggage unless the customer does not want to, but the request is made each time by the staff
Quote of the room with signs of water and a dirty bathroom ... Beware, the silicone passed around the walls of the shower is used to prevent the ingress of water and there is just touched the water that blackens. If you intend this to reassure that it is not dirty but simple chemical reaction
The reception is open 24 hours a day, she did not have no answer and no one has made an effort to help it seems strange / unusual / impossible.
States that no taxi was called the, that the alarm has not sounded that the wait staff was unpleasant as well as the meal, which is excessive, the osto

His statements are absolutely out of place really damage the structure, staff and the image of the company, we guarantee that you have stayed in a layer structure with a personal matching performance.
Unfortunately, we live in a world where you can "shoot zero negative judgments", accessing for the first time in one place, in spite of the highlights of the facts deny everything. Our only defense is the historic and hundreds of judgments and appreciations received positive sin'ora.
'm Just sorry that such statements, in our opinion does not correspond to reality, and we would have liked us in the first place, touch what she says, or view any photos taken, but nothing of this, no complaints on his arrival, during your stay, the his departure .... Why?

Finally, as a last point we believe the prices of our hotel does not reflect the standard of 5 star hotels most well-known and well-known, this fact is dictated by a specific "policy" company, in order to break in the structure, let us know and give way to several people to try, regardless, an emotion, an atmosphere and a structure, which we still believe to be level in spite of the price at which we go out on the market and the judgment of a few people (and there sorry) is not met.
Thank you for sharing your comments, however we hope to have you again as our guest in order to try out the quality of the service
Heartily
Head
Gianluca Ghelarducci
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 30, 2013 via mobile

Nice hotel in a good location, with helpful staff. However did find the lack of information on hotel facilities frustrating such as no room service menu in room and no information about dinner service at the hotel etc. however, have to say the breakfast was very good considering it is a continental breakfast, lots of choice and friendly service.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, May 1, 2013
Dear Customer,
thank you for his review and the time dedicated to it.
We can only accept with pleasure what you have reported, in a brief description has been able to grasp all the ideas that characterize the Tower Plaza.
Pure push to go in the path of improvement that we try to carry on a daily basis. Maintaining the highest standards and the training of staff, especially in this era for Italy, require great sacrifices and an enormous economic effort on the part of the Properties.
The passion of all feeds the force with which we carry out our work, we truly desire to be able to contribute to bring back the image of our Italy, to places that connection.
We are very happy with the fact that you have got to enjoy the whole structure, our kitchen, the place but also the service and the cleanliness of the rooms. We believe that it is precisely in the service attentive to detail that you can recognize the true luxury of a hotel.
Let us argue just two simple reflections. The information you are seeking is available in every room inside the folder of gray skin, where we set up a real book containing all the necessary information. Instead, we are working in order to enter in the same area a guide to room service and restaurant. For the record, however, point out that the inherent lunch and dinner menu are also on display at the entrance and exit of the elevator. Maybe you did not read these details, we regret, it will be for us a source of inspiration in order to make the most of this information.
We look forward to welcoming you again as our guest welcome and we look forward to meeting you personally!
The Management.
Gianluca Ghelarducci
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Ancona, Italy
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 29, 2013 via mobile

We love the modern design of the hotel. The staffs are all professional. The room was beautiful. And in the morning when we take breakfast we can see Pisa tower by the window.. also viewable by top 3rd floor. The only negative point is the poor quality of its breakfast.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, April 30, 2013
Thank you for sharing with us his experience at the Tower Plaza, his comments are important to us.
We are very happy with the fact that you have got to enjoy our service, the place, but especially the availability of staff. We believe that it is precisely in the service attentive to detail that you can recognize the true luxury of a hotel.
We are working diligently to bring to life our guests an unforgettable stay.
As for the location, the hotel enjoys a fantastic view, unique in the world, as also will have noticed we have a bicycle rental service / electric car / auto, through which 10 minutes you reach the Tower of Pisa, center, the heart of the city. The distance from the Tower of Pisa, then from the center, walking is really not much.

We would like to try to argue the only negative point you mention, ie breakfast, in order to leave no doubt about the fact that you could still have stayed in a layer structure with a personal matching performance.

the breakfast service is an exclusive of our Hotel, starting from 7 until 10.30 to 11 am; such as:
to provide a service to those who need to start a pleasant awakening
- BREAKFAST BUFFET from 7 to 10:30 with a choice of rich buffet with organic food, diet and celiac
- COURTESY BREAK 10:30 to 11:00 in our bar with pastries and delights of our pastry chef.

Our restaurant serves more than 15,000 seats per year, as well as if our kitchen, "in view of the customers' oriented transparent authenticity of the recipes that we offer with typical products of the suburbs of Pisa.
She read the reports, in respect of the products enjoyed saddens us and do not share
The cakes of 3 different types are accompanied by a tart homemade croissants double varieties on the buffet, bread pan and toast for those who have the need for toasting. The scrambled egg with bacon and a variety of meats and cheeses of the first series
As far as the restaurant usually is characterized by the service and quality, so much so that we are against the trend compared to many hotels, because there are so many inhabitants of Pisa who go to dinner / lunch with us, organizing weddings and also special events, we believe that we provide a service worthy of note. Our cuisine is based on fresh foods and expressed, the courses are always well researched and weighed but we will treasure of his suggestion.
Thank you for sharing your comments, positive appreciation for the wait again as our guest to see first hand the quality of the service and the quality of our restaurant in particular way to the breakfast service
Regards ,
The Director
Gianluca Ghelarducci
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Cambridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 15, 2013

We spent 4 nights at the Abitalia Tower Plaza Hotel and enjoyed every minute of our stay. The rooms were very modern and clean, comfortable bed and a lovely big shower. The staff were exceptionally helpful, no request was an inconvenience. We also dined at the hotel and were very pleased by the quality of food. If you are thinking of visiting Pisa the Abitalia Tower Plaza Hotel is a great place to stay

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, April 16, 2013
Dear Guest
Thank you for choosing the Tower Plaza!
We are very happy with the fact that you have got to enjoy our service, the place, but especially the availability of staff. We believe that it is precisely in the service attentive to detail that you can recognize the true luxury of a hotel.
It 's really rewarding for all of us have succeeded in our aim.
As for his comment on the friendly and courteous staff is really the best reward for us.
The hotel enjoys a fantastic view, unique in the world, as also will have noticed we have a bicycle rental service / electric car / auto, through which in a few minutes you reach the Tower of Pisa, the center, the heart of the city . The distance from the Tower of Pisa, then from the center, walking is really not much.
On the other hand only leaning out the window of the rooms, or enjoy a drink at the bar or tasting something at the restaurant, we note the proximity to the Tower, then the center of the city is impressive.
There are several location "interesting". The terrace on the third floor that becomes the protagonist of ceremonies and banquets during the summer, where you can enjoy a cocktail / dinner is really a privilege for the view of the Tower, as if to touch it, not to mention the space by the pool in light of candle, thanks to notice them.
We also have a corner spa, a small SPA and our site is well specified what we offer and what consti, including the equipment in place. For complete information, but we can also tell you that we're finishing a very impressive spa, we hope to usher in the year 2013.
We remember with pleasure his residence and that of his family and we hope to see you again during the summer, so that you can also enjoy a great stay accompanied by the space in front of the apartments and the beautiful pool, which will brighten your living room making it even more cool in the summer heat. In fact during the summer season we have a beautiful swimming pool with sun loungers and parasols in abundance, with enough space children but also sun loungers and benches tub, seasonal pool with water heated by the sun. The summer, but if the weather permits also the spring you can enjoy your dinner / lunch and breakfast outside by the pool.
Dutiful a clarification regarding our kitchen related to everyday life, the breakfast the lunch / dinner, provide a service and food level.
Everything is made in house, a feature which undoubtedly constitutes an added value, thanks for spending these positive words to 360 degrees
We look forward to welcoming you again as our guest welcome and we look forward to meeting you personally.
The Management
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 7, 2013

We spent two nights at Abitalia Tower Plaza during our stay in Tuscany in april 2013. The hotel is like a small resort with swimming pool, gym, restaurant etc. We had booked a junior suite for the family of two adults and two teenagers. The suite had two rooms, one bedroom and one "living room" with a sofa and a small pentry. The room was very nice. It was modern and and clean. The only negative thing was that the beds were a litte to hard for our taste.

The whole hotel was very nice, fresh and clean and the service was very good. Breakfast buffet was really good. The little gym and spa was ok. Since we were there in the beginning of April the pool was closed so we could not try that.

The hotel is quite close to the Leaning Tower of Pisa and you can see it from the hotel. It is possible to walk to the old town of Pisa if you don´t have a car or don´t want to bother about a parking place. I can warmly recommend this hotel.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, April 8, 2013
Dear Customer
Thank you for choosing the Tower Plaza!
We are very happy with the fact that you have got to enjoy our service, the place, but especially the availability of staff. We believe that it is precisely in the service attentive to detail that you can recognize the true luxury of a hotel.
It 's really rewarding for all of us have succeeded in our aim.
Our service, the place, the attention to detail, cleanliness and above all the helpful staff, we think in fact be the added value of this hotel since it is through an attentive to detail, courtesy, friendliness, kindness and availability, that you can recognize the real prestige of a hotel.
Each of us is an essential and important part of the gear, so that every customer, breathe this atmosphere and feel good, just like at home.
The rooms are spacious, clean and new, are characterized by forms and furnishings, all with large windows and balconies. We are very pleased that puts the emphasis on cleanliness, and sincerely agree with you in embracing a certainty, namely that they are all nice and comfortable, with a beautiful and spacious bathroom.
The mattresses are new, as they have to embrace the characteristic shape of the body of the person who uses them and a peculiarity, they are not soft, just to ensure a complete rest and a relaxation of the spinal alignment.
As for his comment regarding the breakfast, necessary clarification regarding our kitchen related to daily life, light breakfast, lunch / dinner, provide a service and food level.
Everything is made in house, a feature which undoubtedly constitutes an added value.

The hotel enjoys a fantastic view, unique in the world, as also will have noticed we have a bicycle rental service / electric car / auto, through which in a few minutes you reach the Tower of Pisa, the center, the heart of the city . The distance from the Tower of Pisa, then from the center, walking is really not much.
On the other hand only leaning out the window of the rooms, or enjoy a drink at the bar or tasting something at the restaurant, we note the proximity to the Tower, then the center of the city is impressive.
There are several location "interesting". The terrace on the third floor that becomes the protagonist of ceremonies and banquets during the summer, where you can enjoy a cocktail / dinner is really a privilege for the view of the Tower, as if to touch it, not to mention the space by the pool in light of candle, thank you for having detected.
Pool will be open again for the summer season or May June, depending on weather conditions
We also have a corner spa, a small SPA and our site is quite clear that what is offered and what is ascertained, including the equipment in place. For complete information, but we can also tell you that we're finishing a very impressive spa, we hope to usher in the year 2013.
Thank you for sharing your feedback, thanks to the good, the wait again as our guest and to see first hand the quality of the service!
Heartily
Head
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hereford
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed April 5, 2013

Stayed here 3 nights in a standard room. As it was Easter the hotel was busy but found reception staff to be very cordial and helpful. The rooms are very spacious and have doors that open to a mini balcony. The bathroom is big and deep bath for a good old soak. Very clean and comfortable stay.

Restaurant was good and 2 courses with glass of wine came to 30 euros for one. Didnt have breakfast but used the bar where they do appertina. So order a drink at 5 euros and there is a complimentary buffet with very good selection.

Location is a not ideal for the traveller on foot. Good 20 minute walk to the piazza del miracoli. However it is only 10 minutes walk to the station Pisa san Rossore station. Keep walking down the underpass on vialle delle Cascine and there are steps that go up to the station. P san Rossore is on the line to Lucca and also well connected to Pisa centrale station which is only E1.50 and same cost to Pisa airport. So if you are travelling light, take the train from airport to centrale station and then change trains to san Rossore and walk it up. The way to go is to head towards the main station building and then go to the right of the building as you face it. There is a path that leads out and then look out for steps that take you onto the underpass (vialle delle cascine) There head to the left for the hotel and right for piazza del miracoli.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, April 6, 2013
Thank you for choosing the Tower Plaza!
We are very happy with the fact that you have got to enjoy our service, the place, but especially the availability of staff. We believe that it is precisely in the service attentive to detail that you can recognize the true luxury of a hotel.
It 's really rewarding for all of us have succeeded in our aim.
As for his comment on the friendly and courteous staff is really the best reward for us.
The comments relating to 'aperitif, but indirectly to the dinner is appreciated as we treat these services as every service (lunch dinner) as it is important that the customer feels that you tried lying, good product, good quality and low price.
The hotel enjoys a fantastic view, unique in the world, as also will have noticed we have a bicycle rental service / electric car / auto, through which in a few minutes you reach the Tower of Pisa, the center, the heart of the city . The distance from the Tower of Pisa, then from the center, walking is really not much.
On the other hand only leaning out the window of the rooms, or enjoy a drink at the bar or tasting something at the restaurant, we note the proximity to the Tower, then the center of the city is impressive.
There are several location "interesting". The terrace on the third floor that becomes the protagonist of ceremonies and banquets during the summer, where you can enjoy a cocktail / dinner is really a privilege for the view of the Tower, as if to touch it, not to mention the space by the pool in light of candle, thank you for having detected.
We also have a corner spa, a small SPA and our site is quite clear that what is offered and what is ascertained, including the equipment in place. For complete information, but we can also tell you that we're finishing a very impressive spa, we hope to usher in the year 2013.
In fact we also welcome pets because we believe that more and more people and families renounce to part with their animals, so to try to meet the needs of these families people have decided to receive them, and where possible provide them with rooms with terrace or apartments that also have a small garden in addition to the usual terrace. L 'use of the terrace shall also be comfortable to enjoy a beautiful sunset with a mild temperature of these days, or is very much appreciated by people who smoke, as all our rooms are "no smoking". Among the other near the reception we have equipped a beautiful cigar romm
We look forward to welcoming you again as our guest welcome and we look forward to meeting you personally.
The Management
Gianluca Ghelarducci
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 17, 2013

The first contact with the hotel was a bit hectic. I arrived very late (after 11pm) after a dreadful and neverending trip (10hrs delay due to 5cm of snow...) from Paris. Of course the restaurant was closed but the bartender managed to serve some food for us. She could speak limited English but was very attentive and kind. As I was travelling with my daughter, I had booked a twin bed deluxe room. Unfortunately, the room was a double bed one, so I had to go back to the reception, and ask for a twin bed room. We were then moved to a twin room at the ground floor, which was not a deluxe room. As it was midnight, I chose to sleep there and check with the reception during the morning of the second day. After a small talk with the reception, which were very listening and understanding, I was moved to a 3rd room which corresponded to what I booked.
The room was nice, with a comfortable bathroom (shower and bathtub), and a dressing room. I liked the dressing room because you can put your luggage there, and keep the bedroom nice and organized. The bed was comfortable, but I found the quilt a bit thin. The beauty products were pretty standard, nothing fancy, and certainly not anything to the level of a 5 stars hotel.

The breakfast buffet was pretty nice, again, personnel was nice, smiling and attentive. I am a tea drinker, and I know Italy is not the best place to enjoy a good tea, but I think the hotel could offer better than standard Twinnings or Lipton tea. Same with jams, by the way. Very, very average. Definitely not to the standards of a 5 stars hotel, not even a 3 stars. Too bad because the rest of the buffet was pretty good.

The location is pretty good, rather in the outskirts of Pisa, but since I had a car, it was not a real issue. I did not try to reach the historical center of Pisa by foot, but I guess it is feasible.

All in all it was an enjoyable experience. The hotel is modern, nicely decorated, and with a very nice and friendly staff. Rooms are comfortable. As for amenities, well, it depends. If we consider Abitalia Tower Plaza as a 5 stars hotel, amenities are definitely not up to the standards, if we consider it as a 3 stars hotel (more in line with the prices), I would say it is average, with some nice touches, but also some minor flaws (like the quality of beauty products or breakfast buffet).

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, March 20, 2013
Google Translation
“Modern hotel with good service”
Recensito il 17 marzo 2013 NOVITÀ
The first contact with the hotel was a bit hectic. I arrived very late (after 11pm) after a dreadful and neverending trip (10hrs delay due to 5cm of snow...) from Paris. Of course the restaurant was closed but the bartender managed to serve some food for us. She could speak limited English but was very attentive and kind. As I was travelling with my daughter, I had booked a twin bed deluxe room. Unfortunately, the room was a double bed one, so I had to go back to the reception, and ask for a twin bed room. We were then moved to a twin room at the ground floor, which was not a deluxe room. As it was midnight, I chose to sleep there and check with the reception during the morning of the second day. After a small talk with the reception, which were very listening and understanding, I was moved to a 3rd room which corresponded to what I booked.
The room was nice, with a comfortable bathroom (shower and bathtub), and a dressing room. I liked the dressing room because you can put your luggage there, and keep the bedroom nice and organized. The bed was comfortable, but I found the quilt a bit thin. The beauty products were pretty standard, nothing fancy, and certainly not anything to the level of a 5 stars hotel.

The breakfast buffet was pretty nice, again, personnel was nice, smiling and attentive. I am a tea drinker, and I know Italy is not the best place to enjoy a good tea, but I think the hotel could offer better than standard Twinnings or Lipton tea. Same with jams, by the way. Very, very average. Definitely not to the standards of a 5 stars hotel, not even a 3 stars. Too bad because the rest of the buffet was pretty good.

The location is pretty good, rather in the outskirts of Pisa, but since I had a car, it was not a real issue. I did not try to reach the historical center of Pisa by foot, but I guess it is feasible.

All in all it was an enjoyable experience. The hotel is modern, nicely decorated, and with a very nice and friendly staff. Rooms are comfortable. As for amenities, well, it depends. If we consider Abitalia Tower Plaza as a 5 stars hotel, amenities are definitely not up to the standards, if we consider it as a 3 stars hotel (more in line with the prices), I would say it is average, with some nice touches, but also some minor flaws (like the quality of beauty products or breakfast buffet).
Hotel moderno con un buon servizio"
Recensito il 17 marzo 2013 novita
Il primo contatto con l'albergo era un po 'caotico. Sono arrivato molto tardi (dopo le 23 pm ) dopo un viaggio terribile e senza fine (10 ore di ritardo a causa di cinque centimetri di neve ...) da Parigi. Naturalmente il ristorante era chiuso, ma il barista è riuscito a servire un po 'di cibo per noi. Si potrebbe parlare inglese limitato, ma era molto attento e gentile. Mentre ero in viaggio con mia figlia, avevo prenotato un letto singolo camera deluxe. Purtroppo, la camera era un letto matrimoniale uno, quindi ho dovuto tornare alla reception, e chiedere una camera a due letti. Poi siamo stati spostati in una camera doppia al piano terra, che non era una camera deluxe. Come è stato a mezzanotte, ho scelto di dormire lì e verificare con la reception durante la mattina del secondo giorno. Dopo una breve chiacchierata con la reception, che erano molto ascolto e di comprensione, sono stato spostato in una camera 3 che corrisponde a quello che ho prenotato.
La camera era bella, con un comodo bagno (doccia e vasca), e uno spogliatoio. Mi è piaciuto lo spogliatoio, perché si può mettere il vostro bagaglio lì, e tenere la camera da letto bella e organizzata. Il letto era confortevole, ma ho trovato la coperta un po 'sottile. I prodotti di bellezza sono stati piuttosto standard, niente di speciale, e non di certo nulla al livello di un hotel 5 stelle.

La colazione a buffet era piuttosto bello, ancora una volta, il personale era bello, sorridente e attento. Io sono un bevitore di tè, e so che l'Italia non è il posto migliore per gustare un buon tè, ma credo che l'albergo possa offrire meglio di Gemellaggi standard o tè Lipton. Stessa cosa con marmellate, tra l'altro. Molto, molto media. Sicuramente non per gli standard di un hotel 5 stelle, nemmeno un 3 stelle. Peccato perché il resto del buffet era abbastanza buono.

La posizione è piuttosto buona, un po 'alla periferia di Pisa, ma da quando ho avuto una macchina, non era un vero problema. Io non ho cercato di raggiungere il centro storico di Pisa a piedi, ma credo che sia fattibile.

Nel complesso è stata un'esperienza piacevole. L'hotel è moderno, ben arredate, e con un personale molto gentile e disponibile. Le camere sono confortevoli. Per quanto riguarda la comodità, beh, dipende. Se consideriamo Abitalia Tower Plaza è un hotel 5 stelle, i servizi sono sicuramente non all'altezza degli standard, se la consideriamo come un hotel 3 stelle (più in linea con i prezzi), direi che è nella media, con alcuni tocchi , ma anche alcuni piccoli difetti (come la qualità dei prodotti di bellezza o di prima colazione a buffet).


Grazie per aver condiviso con noi la sua esperienza al Tower Plaza, i suoi commenti sono per noi importanti.
Siamo molto contenti del fatto che Lei abbia avuto modo di apprezzare il nostro servizio, il posto ma soprattutto la disponibilità del personale. Crediamo infatti che è proprio nel servizio attento ai dettagli che si può riconoscere il vero prestigio di un albergo.
Il nostro impegno costante è volto a far vivere ai nostri Ospiti soggiorni indimenticabili .
Per quanto riguarda la posizione, l'hotel gode di una vista fantastica, unica al mondo, inoltre come avrà potuto notare abbiamo un servizio di noleggio biciclette / auto elettriche/ auto, attraverso le quali in 10 minuti si raggiunge la Torre di Pisa, il centro, il cuore della città. La distanza dalla Torre di Pisa, dunque dal centro, a piedi è davvero poca cosa.

Vorremmo cercare di argomentare i vari punti positivi / negativi da lei citati al fine di non lasciare dubbio alcuno sul fatto che Lei possa comunque aver soggiornato in una struttura di livello con un personale all'altezza delle prestazioni.

I prodotti di cortesia presenti in camera sono completi, come lei ha specificato, e personalizzati, non riusciamo a capire il riferimento standart poiché per ogni camera , prescindendo dalla tipologia, il cliente trova tutta la linea , dalla pulizia intima, al bagno doccia, crema corpo ecc ecc ) personalizzato abitalia

Per quanto riguarda il servizio di colazione è un esclusiva del nostro Hotel, a partire dalle 7 fino alle 10,30 - 11 del mattino; come:
per garantire un servizio a coloro che hanno necessità alla partenza di un piacevole risveglio
- COLAZIONE A BUFFET dalle 7 alle 10:30 con scelta da ricco buffet con angolo di alimenti biologici, dietetici e per celiaci
- COURTESY BREAK dalle 10:30 alle 11:00 presso il nostro bar con pasticceria e delizie del nostro pasticciere.

Il nostro Ristorante serve oltre 25000 coperti l’anno, siamo un hotel di livello cosi come il servizio colazioni , definirlo 3 stelle ci scusi ma è riduttivo. Così come se la nostra cucina, “in vista ai clienti” non fosse orientata alla trasparente genuinità delle ricette che proponiamo con prodotti tipici dei contadi pisani.
Leggere quanto Lei riporta, relativamente ad i prodotti gustati ci rattrista e non lo condividiamo
Le torte di 3 tipi diversi accompagnate da una crostata sono fatte in casa, i cornetti di doppia varietà presenti sul buffet in effetti non sono riscaldati, ma non siamo dentro un autogrill, ma ancora una volta nulla vietava al cliente in questione di approfittare del nostro fornetto grill messo a disposizione in sala per chi ha l esigenza di tostare pane e pan toast al fine di passarvi il cornetto oppure chieder direttamente al personale di sala . Le varietà di tè sono presenti ma se avesse voluto avrebbe anche potuto chiedere nell’immediatezza, invece di sparare a zero il giorno seguente su trip advisor oppure booking. Molto più semplice chiedere e cercare di trovare una risoluzione immediata al problema , anche perché la critica negativa punta poi solo su due argomenti la varietà di te ( presente in gusti diversi ) e delle marmellate presenti tra l'altro in 7 varietà diverse in vaschetta di vetro mono dose, poiché in Italia per legge haccp , non è possibile mettere sul buffet confezioni marmellata grande self service
Il ristorante solitamente si contraddistingue per il servizio e la qualità, tant’è che siamo in contro tendenza rispetto a molti hotel, poiché tanti sono gli abitanti di Pisa che si recano a cenare / pranzare presso di noi, organizzando anche matrimoni ed eventi particolari , riteniamo di dare un servizio degno di nota . La nostra cucina si basa su cibi espressi e prodotti freschi, le portate sono sempre studiate e pesate ma faremo tesoro del suo suggerimento .

Purtroppo viviamo in un mondo dove è possibile “sparare a zero sentenze negative”, anche accedendo per la prima volta in un posto, nonostante l’evidenzia dei fatti neghi il tutto. La nostra unica difesa è lo storico e i centinai di giudizi e apprezzamenti positivi ricevuti sin’ora .
Ci dispiace per questo giudizio basato su di un dettaglio talmente "particolare" cosi fastidioso da non meritare il 5 pallino e generare il dubbio che noi non si possa essere una struttura di livello.

Infine come ultima precisazione riteniamo i prezzi del nostro hotel non rispecchino gli standart degli hotel 5 stelle ben più noti e conosciuti,questo fatto è dettato da una precisa “policy “ aziendale, al fine di rodare la struttura, farci conoscere e per dare modo a svariate persone di provare, a prescindere, un emozione, un atmosfera ed una struttura, che Noi comunque riteniamo esser di livello malgrado il prezzo con cui usciamo sul mercato e il giudizio di poche persone ( e ce ne dispiace) non soddisfatte .
Grazie per avere condiviso il suo commento, per gli apprezzamenti positivi, l’attendiamo nuovamente come nostro gradito Ospite per toccare con mano la qualità del servizio
Cordialmente
Direttore
Gianluca Ghelarducci
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Thank you for sharing with us his experience at the Tower Plaza, his comments are important to us.
We are very happy with the fact that you got to enjoy our service, but also the place of the staff. We believe that it is in the service attentive to detail that you can recognize the true luxury of a hotel.
Our commitment is designed to bring to life for our guests an unforgettable stay.
As for location, the hotel has a fantastic view, unique in the world, as also will have noticed we have a bike rental service / electric car / auto, through which you can reach in 10 minutes the Tower of Pisa, the center, the heart of the city. The distance from the Tower of Pisa, then from the center, walking is really not much.

We would like to try to argue the various points positives / negatives you mentioned in order to leave no doubt about the fact that you could still have stayed in a layer structure with a staff matching performance.

The in-room toiletries are complete, as you have specified, and custom, we do not understand the reference standart since for each room, regardless of the type, the customer is across the board, from cleaning intimate, to bath and shower cream body etc etc) custom Abitalia

As for the breakfast service is exclusive to our Hotel, from 7 am to 10.30 to 11 in the morning, such as:
to provide a service to those in need at the start of a pleasant awakening
- BREAKFAST from 7 to 10:30 with a choice of rich buffet with organic food, diet and celiac
- COURTESY BREAK 10:30 to 11:00 in our bar with pastries and delicacies from our pastry chef.

Our restaurant serves more than 25,000 seats per year, we are a world class hotel as well as the breakfast service, call us sorry but 3 stars is an understatement. As if our kitchen, "with a view to customers" was not oriented to the transparent sincerity of recipes that offer typical products of peasant Pisa.
You read the reports, in respect of the products enjoyed saddens us and do not share
The cakes of 3 different types are accompanied by a tart homemade croissants double varieties on the buffet in fact are not heated, but we are not in a highway, but again nothing forbade the customer in question to take advantage of our oven grill made available in the room for those who need to toast the bread pan and toast in order to pass the croissant or ask directly to the dining room staff. The varieties of tea are present, but if he wanted he could have ask immediacy, instead of sniping at the next day on trip advisor or booking. Much easier to ask and try to find an immediate resolution to the problem, because the negative criticism tip then only on two topics the variety you (present in different flavors) and jams among others present in 7 different varieties in pan glass single dose, because in Italy by law haccp, you can not put the jam packs great buffet self service
The restaurant is usually characterized by the service and quality, so much so that we are against the trend compared to many hotels, because there are so many inhabitants of Pisa who go to dinner / lunch with us, and organizing weddings and special events, we believe that we provide a service worthy of note. Our cuisine is based on fresh produce and food delivery, the courses are always designed and weighed but we will treasure his suggestion.

Unfortunately, we live in a world where you can "shoot zero negative judgments", accessing for the first time in one place, in spite of the highlights of the facts deny everything. Our only defense is the historical and hundreds of judgments and positive feedback received sin'ora.
Sorry for this judgment based on a detail so "special" so annoying they do not deserve the 5 ball and create doubt that we can be a world-class property.

Finally, as a last point we believe the prices of our hotel does not reflect the standart 5 star hotels most famous and well-known, this fact is dictated by a specific "policy" company, in order to break in the structure, let us know and give way to many people to try, regardless, an emotion, an atmosphere and a structure, which we still believe to be level despite the price at which we go out on the market and the opinion of a few people (and there sorry) is not satisfied.
Thanks for sharing your comment for the positive feedback, the wait again as our welcome guest to see first hand the quality of service
Cordially
Director
Gianluca Ghelarducci
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Abitalia Tower Plaza

Address: Via Caduti del Lavoro, 46, 56122 Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Pisa
#8 Business Hotel in Pisa
#8 Romantic Hotel in Pisa
Price Range (Based on Average Rates): $
Hotel Class:5 star — Abitalia Tower Plaza 5*
Official Description (provided by the hotel):
Great view over the leaning tower and close to the natural reserve of San Rossore, Abitalia Tower Plaza features an open air swimming pool, a relax room with Turkish bath, massage room and fitness corner, a fabulous restaurant "I Sovrani" and a lounge bar "La Piazzetta." 121 bright rooms among which glamorous suites like the "Honey" and "Golden-Silver". ... more   less 
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Also Known As:
Abitalia Tower Plaza Hotel Pisa

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