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“Good value at the right price!” 4 of 5 stars
Review of Abitalia Tower Plaza

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Abitalia Tower Plaza
5.0 of 5 Hotel   |   Via Caduti del Lavoro, 46, 56122 Pisa, Italy   |  
Hotel amenities
Ranked #7 of 83 hotels in Pisa
uk
Top Contributor
105 reviews 105 reviews
48 hotel reviews
Reviews in 56 cities Reviews in 56 cities
70 helpful votes 70 helpful votes
“Good value at the right price!”
4 of 5 stars Reviewed November 5, 2012

Stayed here in Sept/Oct 2012. The hotel is a bit out of town but only 15 minute walk to Field of Miracles. Rooms are spotlessly clean and reasonable spec. Not 5 star but a good 4 star.
Reception helpful with room requests and taxi booking. Bar and restaurant staff generally good and helpful. We only encountered the "ladies of the night" once during our stay and they are down on the main road from the hotel. Didn't use the pool or the spa but both looked fine. Ate in hotel once and food quality very good.
If you get this at a good price you can't really go wrong. It's €10 to the train station for Florence, Siena, Lucca etc and €15 to the airport.
Loved Pisa, Loved Italy (again!)

Room Tip: ask for view of tower - you may not get one but you may be lucky if the hotel is not full,
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, November 6, 2012
Thank you for sharing with us his experience at the Tower Plaza, his comments are important to us.
We are very happy with the fact that you got to enjoy our service, but also the place of the staff. We believe that it is in the service attentive to detail that you can recognize the true luxury of a hotel.
Our commitment is designed to bring to life for our guests an unforgettable stay.
It 's really rewarding for all of us to be successful in our goal.
Regarding prostitution present near the hotel is a phenomenon we are struggling with the help of the police light. Finally, as you have well perceived and pointed out, if the hotel is available we always try to give the customer the level room
Thanks anyway for sharing his comments, and positive feedback, the wait again as our welcome guest!
cordially
director
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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Coventry, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 2, 2012

Firstly our room was not upgraded even though I had email proof of my upgrade, which I had agreed to pay for. The receptionists were very abrupt and said I was wrong. Then they went on computer and gave us keys to a musty smelling room. Our food order was wrong in the restaurant so my fiancé ate first. I didn't bother 30 minutes later. The new room was nice enough in the end but not as nice as we hoped. The cleaning products were not replenished daily. Not a five star feel. Not welcoming. The customer is not always right.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, November 3, 2012
Dear Customer
Thank you for choosing the Tower Plaza!
Sorry for what you write especially about not being able to enjoy our service, the place but especially the professionalism of the staff.
As for location, the hotel has a fantastic view, unique in the world, as also will have noticed we have a bike rental service / electric car / auto, through which you can reach in 10 minutes the Tower of Pisa, the center, the heart of the city. The distance from the Tower of Pisa, then from the center, walking is really not much.
The towels in the room were changed every day, while towels are honored at the beginning of the pool room, towels of different colors that the customer is in the room on arrival, with a card written in two languages (English Italian) warns that the use of the towel and the time duration of the stay. Otherwise clean towels for the pool if a client wishes to change it every day are available at the bar, the receipt or upon report, however, as these usually reads the tag and the directory will be charged. Cleaning products for intimate room, they are replaced when finished. Write a review for this negative frankly there sconforta but we take note.
Sorry for the inconvenience capitatole in the room it can happen that a waiter mistakes, we are very sorry for your patience.
As for the room, your reservation was for a superior standard but when you can attach the upgraded room as in your case at the same price. We could not attribuirle a junior suite for the price she paid
However, as also noted by you believe the prices of our hotel does not reflect the standart 5 star hotels most famous and well known, this fact is dictated by a precise "police" company, in order to break in the structure, let us know and give way to many people to try, regardless, an emotion, an atmosphere and a structure, which we still believe to be level despite the price at which we go out on the market and the opinion of a few people (and there sorry) is not satisfied.
We are waiting to welcome you again as our guest welcome and look forward to see you here know personally.
The Management
Gianluca Ghelarducci
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 27, 2012

Very handy for the A11/A12 and the airport, so great if driving and looking to stop off before getting a plane the next day. Very large car park too.
Staff are really nice and welcoming, and very helpful if you need advice. All spoke really good English, so this is a handy hotel if you don't speak Italian. The hotel is also a short drive, or about a 15 minute walk to the leaning tower, though this is through an underpass which may spook some people late at night. The main area of Pisa is another 10 minutes walk from the tower, so although the hotel is on the outskirts, nothing is particularly far away.
Other plus side was that breakfast was really good - usual buffet breakfast, but well above the average even though the fruit juice machine dispensed surprisingly low quality juice.
Only down side, the bar didn't have any Italian beer - just Becks, though they did say they had sold out due to the conference which was on that day, who all seemed to be dining in the hotel.

In Summary, great place to stay, easy option if you have a car, and best of all, if it's a rental as there are two petrol stations round the corner on the SS1 (Strada Statale 1 Aurelia), so you can fill up before dropping off your rental car.

Finally, if you do stay here, make an effort to go and look at the leaning tower - it's pretty awesome, and leans far more than you imagine.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 28, 2012
Thank you for sharing with us his experience at the Tower Plaza, his comments are important to us.
We are very happy with the fact that you got to enjoy our service, but also the place of the staff. We believe that it is in the service attentive to detail that you can recognize the true luxury of a hotel.
Our commitment is designed to bring to life for our guests an unforgettable stay.
As for location, the hotel has a fantastic view, unique in the world, as also will have noticed we have a bike rental service / electric car / auto, through which you can reach in 10 minutes the Tower of Pisa, the center, the heart of the city. The distance from the Tower of Pisa, then from the center, walking is really not much.
The road under pass that leads to the Tower mortifies and there is a battle that we are fighting every day urging council we want to reaffirm our commitment to fight the phenomenon and to find better solutions.

With regard to the various beer brands are available to us, that day our bar / restaurant was literally taken 's sunny and stocks were exhausted.
Thanks anyway for sharing his comments, and positive feedback, the wait again as our welcome guest!
cordially
director
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Man
Top Contributor
85 reviews 85 reviews
79 hotel reviews
Reviews in 72 cities Reviews in 72 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed October 27, 2012

Hotels in Italy that say they are "Grand" can be disapointing, whilst this one does not have this title, I was very surprised and delighted with this excellent Hotel. It was modern, very clean, with a large bed, and room space, with walk in wardrobe, steam room and superb bathroom. Restaurant food and staff all very good and free wi-fi. The second night as the Hotel was full we had to go to Grand Hotel Bonanno in Pisa, and that was a disaster and explains what I mean by the term "Grand" in Italy. If you are in Pisa for business or leisure choose Abitalia Plaza.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 28, 2012
Thank you for sharing with us his experience at the Tower Plaza, his comments are important to us.
We are very happy with the fact that you got to enjoy our service, but also the place of the staff. We believe that it is in the service attentive to detail that you can recognize the true luxury of a hotel.
Our commitment is designed to bring to life for our guests an unforgettable stay.
It 's really rewarding for all of us to be successful in our goal.
Thank you for sharing, we wait for you again as our welcome guest!
cordially
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 25, 2012 via mobile

We stayed for two nights in a 'superior' room and were very pleased with the facilities and the cleanliness.

The hotel is at the junction of a busy road but the double glazing effectively keeps the noise out at night.

As always the charge for items in the mini bar was exorbitant so that facility got given a miss.

A, not too pleasant, 10 min walk gets you into Pisa; it takes longer in a Taxi.

We have two negative comments the first was the service for a late lunch in the restaurant - it was obviously too much trouble for the chap in charge. The second was the Wi-Fi which needed constant reconnection - with separate usernames and passwords for each phone this wasted a lot of time. There are RS232 ports in the rooms so take along an airport express and run your own network.

There is a bedside plug for your chargers but you have to get under the bedside table to find it.

On the whole we enjoyed our stay and would use the hotel again if we were I the area.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 26, 2012
Thank you for sharing with us his experience at the Tower Plaza, his comments are important to us.
We are very happy with the fact that you got to enjoy our service, but also the place of the staff. We believe that it is in the service attentive to detail that you can recognize the true luxury of a hotel.
Our commitment is designed to bring to life for our guests an unforgettable stay.
As for location, the hotel has a fantastic view, unique in the world, as also will have noticed we have a bike rental service / electric car / auto, through which you can reach in 10 minutes the Tower of Pisa, the center, the heart of the city. The distance from the Tower of Pisa, then from the center, walking is really not much.
Sorry for the two points you have mentioned as negative, or a slow connection to the wi fy (due to other network problems and dictated by the bad weather conditions) the long wait for the restaurant and room service. We will understand the reason for this inefficiency and work so that this does not happen again with other customers Thanks anyway for sharing his comments, and positive feedback, the wait again as our welcome guest!
cordially
director
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 25, 2012

Booked this hotel for a surprise getaway to Pisa. Read all the reviews on this site and got a bit worried. I have to say, some of them are a bit exaggerated. Yes, the staff doesn’t speak English to well, but they make an effort, which counts for something. Pool area is great, enough sunbeds (but then again it was end of September). We didn’t eat in the restaurant or the bar (because of the reviews)
Rooms were great. We had a suite with tower view. Air-conditioning worked fine although we found a big pool of water underneath it the next morning. It didn’t bother us so we cleaned it up and didn’t mention it to reception. Bathroom was great with two big showers, didn’t miss a bathtub for a second.
Breakfast was very good. Lots of choice both cold and warm dishes with tasty breads and very nice cakes and muffins. The only thing I would say about breakfast is that they didn’t have fresh orange juice. But the one from the machine tasted fine…
Now about the location: I do agree with some of the reviews. We had a rental car and I can only recommend it to anyone booking this hotel (+/-80€ for 4 days with Maggiore Rent for a little Fiat 500 which was the best thing about this whole trip ). The road to the center of Pisa is easy but it’s a busy road and yes at night you do see some prostitutes. But again, that didn’t bother us.
Finally the whole upkeep of the hotel could be a bit better. Lots of weeds growing on the parking lot, a cluttered reception desk, …
All in all we had a great stay. This is not a 5* hotel like the ones we are used to in London or Paris nor does it provide a 5* service. This is more of a 4* hotel but then again they don’t charge you 5* prices either. Plus, go and have a look at the hotels in the center of Pisa… You’ll be very happy you chose this one.

Room Tip: Request a tower view room.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 26, 2012
"Thank you for sharing with us his experience at the Tower Plaza, his comments are important to us.
We are very happy with the fact that you got to enjoy our service, but also the place of the staff. We believe that it is in the service attentive to detail that you can recognize the true luxury of a hotel.
Our commitment is designed to bring to life for our guests an unforgettable stay.
Our staff is multilingual, this does not mean that every single employee to speak all languages, but that within each department each specialized in at least two foreign languages in order to provide excellent service to all guests. As for the furniture and interior spaces, everything has been studied in detail and we are very happy to know that we have appreciated.
The quality of the service you riconosciutaci makes us honor, everything is designed to make your stay even more special for our guests, solve one small problem received from our guests during their stay in his case is rewarding. Among other things, our greatest hope and goal is that regardless of whether there is the presence of the director and the head of service, quality of service, food and stay is always excellent. We're working on .... and we are succeeding. He was able to enjoy our breakfast, which found online and optimal, we believe, have dinner / lunch at the restaurant is a treat. That is why we be a shame to impress a few negative comments about food, the best proof is his own appreciation on breakfast.
Our Restaurant serves thousands of seats per year, for this reason we believe it impossible for the staff room does not know the art of service, then they are all graduates and followed after appropriate training curricula over the hotel school and internships in international hotels. As if our kitchen, "with a view to customers" was not oriented to the transparent sincerity of recipes that offer typical products of peasant Pisa. As far as the restaurant is usually characterized by the service and quality, so much so that we are against the trend compared to many hotels, because there are so many inhabitants of Pisa who go to dinner / lunch with us, and organizing weddings and special events, we therefore provide a service worthy of note. Our cuisine is based on fresh produce and food delivery, the courses are always designed and weighed but we will treasure his suggestion.

As for location, the hotel has a fantastic view, unique in the world, as also will have noticed we have a bike rental service / electric car / auto, through which you can reach in 10 minutes the Tower of Pisa, the center, the heart of the city. The distance from the Tower of Pisa, then from the center, walking is really not much.
The context sleazy mentioned on the adjacent street mortifies and there is a battle that we are fighting every day urging local administration and police, however, everything is right outside the hotel so we believe appropriate and his statement that raises the hotel But we want to reaffirm our commitment to fight the phenomenon.

Finally, the chapter leaks, and broken air conditioners, put to the test by that hot summer, reassure her that every day in the normal act with ordinary and extraordinary maintenance works in order to enhance the whole thing and cancel a few "inaccuracies"
Thanks anyway for sharing his comments, and positive feedback, the wait again as our welcome guest!
Cordially
Director
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
263 reviews 263 reviews
111 hotel reviews
Reviews in 121 cities Reviews in 121 cities
133 helpful votes 133 helpful votes
3 of 5 stars Reviewed October 21, 2012

If you have never been to Pisa, I would asume that you are coming to see the tower and the Piazza del Duomo. Since this is all there is to see you won't stay long. This hotel is great for a few nights. It is clean, quiet and well laid out. The main complaint I have is that the restaurant and bar are seperate entities. You can not charge to your room. They will take credit cards and are very helpful. The bar food was very good but I found the Breakfast just OK.

Room Tip: Away from the front driveway, even though these are the rooms with the balconys.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Abitalia Tower Plaza

Address: Via Caduti del Lavoro, 46, 56122 Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Pisa
#7 Romantic Hotel in Pisa
#7 Business Hotel in Pisa
#8 Best Value Hotel in Pisa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Abitalia Tower Plaza 5*
Official Description (provided by the hotel):
Great view over the leaning tower and close to the natural reserve of San Rossore, Abitalia Tower Plaza features an open air swimming pool, a relax room with Turkish bath, massage room and fitness corner, a fabulous restaurant "I Sovrani" and a lounge bar "La Piazzetta." 121 bright rooms among which glamorous suites like the "Honey" and "Golden-Silver". ... more   less 
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Also Known As:
Abitalia Tower Plaza Hotel Pisa

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