Firstly our room was not upgraded even though I had email proof of my upgrade, which I had agreed to pay for. The receptionists were very abrupt and said I was wrong. Then they went on computer and gave us keys to a musty smelling room. Our food order was wrong in the restaurant so my fiancé ate first. I didn't bother 30 minutes later. The new room was nice enough in the end but not as nice as we hoped. The cleaning products were not replenished daily. Not a five star feel. Not welcoming. The customer is not always right.
- Official Description (provided by the hotel):
- Great view over the leaning tower and close to the natural reserve of San Rossore, Abitalia Tower Plaza features an open air swimming pool, a relax room with Turkish bath, massage room and fitness corner, a fabulous restaurant "I Sovrani" and a lounge bar "La Piazzetta." 121 bright rooms among which glamorous suites like the "Honey" and "Golden-Silver". ... more less
- Reservation Options:
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- Also Known As:
- Abitalia Tower Plaza Hotel Pisa