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“Nice hotel, and reasonably cheap” 4 of 5 stars
Review of Abitalia Tower Plaza

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Abitalia Tower Plaza
5.0 of 5 Hotel   |   Via Caduti del Lavoro, 46, 56122 Pisa, Italy   |  
Hotel amenities
Ranked #7 of 83 hotels in Pisa
Liverpool
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Nice hotel, and reasonably cheap”
4 of 5 stars Reviewed October 27, 2012

Very handy for the A11/A12 and the airport, so great if driving and looking to stop off before getting a plane the next day. Very large car park too.
Staff are really nice and welcoming, and very helpful if you need advice. All spoke really good English, so this is a handy hotel if you don't speak Italian. The hotel is also a short drive, or about a 15 minute walk to the leaning tower, though this is through an underpass which may spook some people late at night. The main area of Pisa is another 10 minutes walk from the tower, so although the hotel is on the outskirts, nothing is particularly far away.
Other plus side was that breakfast was really good - usual buffet breakfast, but well above the average even though the fruit juice machine dispensed surprisingly low quality juice.
Only down side, the bar didn't have any Italian beer - just Becks, though they did say they had sold out due to the conference which was on that day, who all seemed to be dining in the hotel.

In Summary, great place to stay, easy option if you have a car, and best of all, if it's a rental as there are two petrol stations round the corner on the SS1 (Strada Statale 1 Aurelia), so you can fill up before dropping off your rental car.

Finally, if you do stay here, make an effort to go and look at the leaning tower - it's pretty awesome, and leans far more than you imagine.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 28, 2012
Thank you for sharing with us his experience at the Tower Plaza, his comments are important to us.
We are very happy with the fact that you got to enjoy our service, but also the place of the staff. We believe that it is in the service attentive to detail that you can recognize the true luxury of a hotel.
Our commitment is designed to bring to life for our guests an unforgettable stay.
As for location, the hotel has a fantastic view, unique in the world, as also will have noticed we have a bike rental service / electric car / auto, through which you can reach in 10 minutes the Tower of Pisa, the center, the heart of the city. The distance from the Tower of Pisa, then from the center, walking is really not much.
The road under pass that leads to the Tower mortifies and there is a battle that we are fighting every day urging council we want to reaffirm our commitment to fight the phenomenon and to find better solutions.

With regard to the various beer brands are available to us, that day our bar / restaurant was literally taken 's sunny and stocks were exhausted.
Thanks anyway for sharing his comments, and positive feedback, the wait again as our welcome guest!
cordially
director
Gianluca Ghelarducci
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Isle of Man
Top Contributor
80 reviews 80 reviews
75 hotel reviews
Reviews in 68 cities Reviews in 68 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed October 27, 2012

Hotels in Italy that say they are "Grand" can be disapointing, whilst this one does not have this title, I was very surprised and delighted with this excellent Hotel. It was modern, very clean, with a large bed, and room space, with walk in wardrobe, steam room and superb bathroom. Restaurant food and staff all very good and free wi-fi. The second night as the Hotel was full we had to go to Grand Hotel Bonanno in Pisa, and that was a disaster and explains what I mean by the term "Grand" in Italy. If you are in Pisa for business or leisure choose Abitalia Plaza.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 28, 2012
Thank you for sharing with us his experience at the Tower Plaza, his comments are important to us.
We are very happy with the fact that you got to enjoy our service, but also the place of the staff. We believe that it is in the service attentive to detail that you can recognize the true luxury of a hotel.
Our commitment is designed to bring to life for our guests an unforgettable stay.
It 's really rewarding for all of us to be successful in our goal.
Thank you for sharing, we wait for you again as our welcome guest!
cordially
Gianluca Ghelarducci
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 25, 2012 via mobile

We stayed for two nights in a 'superior' room and were very pleased with the facilities and the cleanliness.

The hotel is at the junction of a busy road but the double glazing effectively keeps the noise out at night.

As always the charge for items in the mini bar was exorbitant so that facility got given a miss.

A, not too pleasant, 10 min walk gets you into Pisa; it takes longer in a Taxi.

We have two negative comments the first was the service for a late lunch in the restaurant - it was obviously too much trouble for the chap in charge. The second was the Wi-Fi which needed constant reconnection - with separate usernames and passwords for each phone this wasted a lot of time. There are RS232 ports in the rooms so take along an airport express and run your own network.

There is a bedside plug for your chargers but you have to get under the bedside table to find it.

On the whole we enjoyed our stay and would use the hotel again if we were I the area.

Stayed October 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 26, 2012
Thank you for sharing with us his experience at the Tower Plaza, his comments are important to us.
We are very happy with the fact that you got to enjoy our service, but also the place of the staff. We believe that it is in the service attentive to detail that you can recognize the true luxury of a hotel.
Our commitment is designed to bring to life for our guests an unforgettable stay.
As for location, the hotel has a fantastic view, unique in the world, as also will have noticed we have a bike rental service / electric car / auto, through which you can reach in 10 minutes the Tower of Pisa, the center, the heart of the city. The distance from the Tower of Pisa, then from the center, walking is really not much.
Sorry for the two points you have mentioned as negative, or a slow connection to the wi fy (due to other network problems and dictated by the bad weather conditions) the long wait for the restaurant and room service. We will understand the reason for this inefficiency and work so that this does not happen again with other customers Thanks anyway for sharing his comments, and positive feedback, the wait again as our welcome guest!
cordially
director
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 25, 2012

Booked this hotel for a surprise getaway to Pisa. Read all the reviews on this site and got a bit worried. I have to say, some of them are a bit exaggerated. Yes, the staff doesn’t speak English to well, but they make an effort, which counts for something. Pool area is great, enough sunbeds (but then again it was end of September). We didn’t eat in the restaurant or the bar (because of the reviews)
Rooms were great. We had a suite with tower view. Air-conditioning worked fine although we found a big pool of water underneath it the next morning. It didn’t bother us so we cleaned it up and didn’t mention it to reception. Bathroom was great with two big showers, didn’t miss a bathtub for a second.
Breakfast was very good. Lots of choice both cold and warm dishes with tasty breads and very nice cakes and muffins. The only thing I would say about breakfast is that they didn’t have fresh orange juice. But the one from the machine tasted fine…
Now about the location: I do agree with some of the reviews. We had a rental car and I can only recommend it to anyone booking this hotel (+/-80€ for 4 days with Maggiore Rent for a little Fiat 500 which was the best thing about this whole trip ). The road to the center of Pisa is easy but it’s a busy road and yes at night you do see some prostitutes. But again, that didn’t bother us.
Finally the whole upkeep of the hotel could be a bit better. Lots of weeds growing on the parking lot, a cluttered reception desk, …
All in all we had a great stay. This is not a 5* hotel like the ones we are used to in London or Paris nor does it provide a 5* service. This is more of a 4* hotel but then again they don’t charge you 5* prices either. Plus, go and have a look at the hotels in the center of Pisa… You’ll be very happy you chose this one.

Room Tip: Request a tower view room.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 26, 2012
"Thank you for sharing with us his experience at the Tower Plaza, his comments are important to us.
We are very happy with the fact that you got to enjoy our service, but also the place of the staff. We believe that it is in the service attentive to detail that you can recognize the true luxury of a hotel.
Our commitment is designed to bring to life for our guests an unforgettable stay.
Our staff is multilingual, this does not mean that every single employee to speak all languages, but that within each department each specialized in at least two foreign languages in order to provide excellent service to all guests. As for the furniture and interior spaces, everything has been studied in detail and we are very happy to know that we have appreciated.
The quality of the service you riconosciutaci makes us honor, everything is designed to make your stay even more special for our guests, solve one small problem received from our guests during their stay in his case is rewarding. Among other things, our greatest hope and goal is that regardless of whether there is the presence of the director and the head of service, quality of service, food and stay is always excellent. We're working on .... and we are succeeding. He was able to enjoy our breakfast, which found online and optimal, we believe, have dinner / lunch at the restaurant is a treat. That is why we be a shame to impress a few negative comments about food, the best proof is his own appreciation on breakfast.
Our Restaurant serves thousands of seats per year, for this reason we believe it impossible for the staff room does not know the art of service, then they are all graduates and followed after appropriate training curricula over the hotel school and internships in international hotels. As if our kitchen, "with a view to customers" was not oriented to the transparent sincerity of recipes that offer typical products of peasant Pisa. As far as the restaurant is usually characterized by the service and quality, so much so that we are against the trend compared to many hotels, because there are so many inhabitants of Pisa who go to dinner / lunch with us, and organizing weddings and special events, we therefore provide a service worthy of note. Our cuisine is based on fresh produce and food delivery, the courses are always designed and weighed but we will treasure his suggestion.

As for location, the hotel has a fantastic view, unique in the world, as also will have noticed we have a bike rental...
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Top Contributor
256 reviews 256 reviews
106 hotel reviews
Reviews in 115 cities Reviews in 115 cities
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed October 21, 2012

If you have never been to Pisa, I would asume that you are coming to see the tower and the Piazza del Duomo. Since this is all there is to see you won't stay long. This hotel is great for a few nights. It is clean, quiet and well laid out. The main complaint I have is that the restaurant and bar are seperate entities. You can not charge to your room. They will take credit cards and are very helpful. The bar food was very good but I found the Breakfast just OK.

Room Tip: Away from the front driveway, even though these are the rooms with the balconys.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 16, 2012

Stayed at the hotel a couple of weeks ago. We booked an apartment with "kitchen". Little did we know when we got there that there are no kitchen facilities to cook with. We asked front desk to send us some plates and were advised that there will be a fee of 10 Euro to hire the plates...what the??? Considering there were meant to be plates, cutlery etc etc being a room with a kitchen!

The maid then left her master key in our room, which was discovered later in the evening after we put the kids to bed. I went to reception to advise them and they brushed it off. Clearly a security issue, but worst of all, the maid Irene (whose name was on the key), failed to let anyone know, so the key was still active.

The hotel is in an awful location between two main roads...very noisy. The staff are very poorly trained. During breakfast, don't expect your plates to be cleared until you leave...they just pile up...

There were so many people complaining to reception, to the watering staff and they just don't care.

Stay away....

Stayed September 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 26, 2012
Thank you for choosing the Tower Plaza!
Sorry for what you write especially about not being able to enjoy our service, but also the place of the staff. We believe that it is in the service attentive to detail that you can recognize the true luxury of a hotel.
As for location, the hotel has a fantastic view, unique in the world, as also will have noticed we have a bike rental service / electric car / auto, through which you can reach in 10 minutes the Tower of Pisa, the center, the heart of the city. The distance from the Tower of Pisa, then from the center, walking is really not much.
When you arrived you were given an apartment, which for us has the same value for a junior suite. Our apartments, as stated in the website: www.abitaliatowerplaza.it / www.residencetowerplaza.it are equipped with all the comforts of a kitchen and living room all'interro inserted into the cabinet. These apartments are attributed to the same price of a normal room, when it comes to a family in order to allow a better stay as pleasant and very spacious. On our website, it is also reported that do not have any equipment, I do dishes food, have a mini bar filled as a bedroom and a kitchenette. Sorry but his disappointment and his bad review because we required the payment of a loan or the room service dishes utensils to cook there is understandable and quite frankly we find it out of place. In addition, we found that we're talking about a unspent because when it requested explanations, have been provided and you have opted not to receive that benefit.
Our housekeeper in an excess of zeal he forgot his pass in the room, had come to ascertain that everything was clean and in order. .. We regret this inconvenience, but we believe that such an omission can not generate a comment so bad and negative. The system installed by hotel cameras and pass allows real-time to check who has access to each room, the time and the key identifier and pass, it is true that no theft and no failure has ever occurred opening. His suggestion is misplaced

Sorry if in the service of his breakfast table has not been the object of attention and dishes have accumulated, we will check this problem. The dining room staff to help in get rid uses a cart and get rid of the sum of several tables, we apologize for the inconvenience if the view of the speed and get rid of this have not been up to

The so apologize for the inconvenience at the restaurant but we think that perhaps an oral communication at the same restaurant at breakfast or in charge of the reception would have been more appropriate at the same time lifting her from this discomfort, rather than writing a review so negative a priori and frankly not deserving.
The fact that all of this was not to his taste / satisfaction, it may be understandable, but probably not everyone's opinion, so much so that we receive many compliments from the majority of our customers.
Unfortunately, we live in a world where you can "shoot zero negative judgments", accessing for the first time in one place, our only defense is the historic and thousands of ratings and positive feedback received sin'ora that set us apart.
Finally, we believe that our prices do not reflect the standart hotel 5 star hotels most famous and well-known, this fact is dictated by a precise "police" company, in order to break in the structure, let us know and give way to a variety of people to try, regardless, an emotion, an atmosphere and a structure, which we still believe to be level despite the price at which we go out on the market and the opinion of a few people (and there sorry) that met in his case .
But even discourage a hotel as you have described is very ungenerous and not true.
We are waiting to welcome you again as our guest welcome and look forward to see you here know personally.
The Management
Gianluca Ghelarducci
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumbria
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 9, 2012

Really nice staff- very clean and modern facilities with a nice restaurant albeit a bit on the pricey side!
A bit of a walk to town , but has advantage of being quiet at night. Taxis into town only 7 euro.
Local train station handy for exploring the locale- trip to Lucca well worth it!
Would use again

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review, October 10, 2012
Thank you for sharing with us his experience at the Tower Plaza, his comments are important to us.
We are very happy with the fact that you got to enjoy our service, but also the place of the staff. We believe that it is in the service attentive to detail that you can recognize the true luxury of a hotel.
Our commitment is designed to bring to life for our guests an unforgettable stay.
It 's really rewarding for all of us to be successful in our goal.
Thank you for sharing, we wait for you again as our welcome guest!
cordially
Gianluca Ghelarducci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Abitalia Tower Plaza

Also Known As:
Abitalia Tower Plaza Hotel Pisa
Abitalia Tower Plaza Hotel
Address: Via Caduti del Lavoro, 46, 56122 Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Pisa
#7 Best Value Hotel in Pisa
#8 Business Hotel in Pisa
Price Range (Based on Average Rates): $
Hotel Class:5 star — Abitalia Tower Plaza 5*
Official Description (provided by the hotel):
Great view over the leaning tower and close to the natural reserve of San Rossore, Abitalia Tower Plaza features an open air swimming pool, a relax room with Turkish bath, massage room and fitness corner, a fabulous restaurant "I Sovrani" and a lounge bar "La Piazzetta." 121 bright rooms among which glamorous suites like the "Honey" and "Golden-Silver". ... more   less 
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