I can categorically say that this has been my worst hotel experience yet. I have never been treated with so much disrespect by a hotel owner in my life. I felt intimidated, threatened and humiliated by his aggressive, bullying behaviour.
This happened because I had had a friend in my room for a few hours. I understand I had only paid for a single room but my friend was only staying temporarily and then leaving.
I was walking my friend down to the exit at about midnight when the owner appeared. He looked enraged and started yelling at me in the hallway where all of the other guests could hear. In fact, another guest was beside him when he began.
He was angry because I had someone in my room 'in his hotel' and 'I hadn't told him'. I tried to explain that I didn't understand the problem. My friend was only there for a few hours I said, he was going home, he was not staying overnight.
But the owner did not listen. He continued yelling at me like I was a dog. I wanted to cry. I have never been so embarrassed in my life.
He made my friend give his ID card and photocopied it, as if he was some sort of criminal.
After my friend left I went back feeling totally humiliated and hid in my room. I couldn’t even sleep because I was so shaken up and upset. I was going to leave the hotel straight away, find another, sleep in the airport if I had to, anywhere but in that hotel. But it was too late. I locked the door because I was afraid of the owner coming up. It was a very unpleasant night's sleep.
This man should not run a guest house. He has no customer service skills whatsoever. Paying him money to stay in his hotel and getting treated like THAT?
No, it is not acceptable. I have not been treated or spoken to in such a way since I was a child.
Avoid his hotel at all costs, unless, of course, you believe it to be acceptable for an owner to treat their paying guests in such a disgusting and abusive way.
- Official Description (provided by the hotel):
- 200 mt from the Airport terminals, is the first travel lodge in Pisa born to optimize the expenses of the modern traveler.Recently opened it is furnished in modern style with the pure elegance of the Tuscan style. We offer accommodation in rooms served by private or shared bathroom with shower and hairdryer.Each room is provided with Lcd sat TV, free wireless internet, and possibility to discover Pisa by night returning any time at night. ... more less
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