Stayed here for a night this month. Was surprised to receive an e-mail a few days beforehand telling me to ring the hotel half an hour before my arrival time, since it wasn't routinely staffed, but dropped them an email with the appropriate time anyway. Nobody present on arrival, so I called the number provided only to receive a Spanish voicemail message. Fortunately, the Tourist Information Centre in Pisa were able to help - I can't thank them enough for their assistance - and made contact with the management.
The lady who welcomed me was warm and friendly, but I was most struck by the two signs on arrival - one asking guests to pay immediately on arrival, and another asking for positive reviews on TripAdvisor! The first led me to wonder what sort of guests the hotel was expecting, especially as they had already taken card details at the time of reservation. The room itself was incredibly dated, and the 'private external' bathroom situated at the other side of the B&B entirely. You had to walk through the shower to reach the toilet, a novel arrangement to say the least. There was a strong smell of disinfectant; I wasn't sure whether to be concerned or relieved.
On my return to the hotel after an evening in Pisa, I was surprised to meet a couple in the same situation as I had been previously - they had to ask at a restaurant to make contact with the B&B's management. Apparently guests arriving late had been known to ring random properties in the building at midnight in an attempt to gain access to the rooms they had reserved.
This hotel could be great - it's well situated in the centre of Pisa and structurally sound. But as it is, I can't honestly give it more than one star - had I been 45 minutes later in Pisa, by which time the Tourist Information Centre would have closed, I would not have been able to check in. But based on the quality of the hotel, perhaps that would have been an advantage.
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