I was 1 of the lucky 1s if you can say that. I happened to arrive while the girls were still doing their housekeeping duties & the owner was outside on his phone outside of the building. The girls did a great job in cleaning the hostel, however after that it was all downhill.

While checking in I was surprised to find that the cashier was the owners pocket & did not have enough change to give back to me. He showed me the room I would be staying in (booked a 3 bed female dorm) however, there were 5 beds, but didn't think anything of it as 2 of them were at the side appearing to be out of use. I spent the night alone in the room as nobody else checked in. However, with a B&B sign still outside the front door you could still hear the ringing of the door bell every hr or so, with no answer since there were no "staff" in the building.

The 2nd night, to my surprise there was a full room! I introduced myself to the 2 girls "mother & daughter" (who also booked the same room type as me), & found out later they were TOLD to sleep on the double bed. Later on the other 2 people occupying the room came back & to my surprise they were both men considering what I had book. It's not a huge deal as I have stayed in mix dorms before but to pay extra money for a smaller room and not get is annoying.

Later on that night, of course the 2 males made the night worse as they were drinking in the lobby/hallway & our room until the early hours of the morning.

It's a shame that I can't mark this establishment lower than a 1. It's absolutely awful. We were booked to stay here for 2 nights and when we arrived at 1pm we pressed the buzzer, and received no response for 3 hours we stood pressing the same buzzer and was completely ignored. We phoned every number we had for this "hotel" and each number we were met with a "this number is not in service" message. Eventually we decided we couldn't wait any longer in the middle of the streets with our suitcases any longer and decided to look for another hotel. When we caught up with this hotel later that same day they were of no help and told us they had no room for us regardless of the fact we had documentation from them confirming we did. The staff just shrugged and told us to go elsewhere. Awful hotel awful staff. GO ELSEWHERE.

Arrived around 9pm. The hotel did not look like a hotel and was closed but did have a plaque on the wall with a telephone number. We phoned the number and spoke to a woman in our broken Italian. After a while managed to find out that the key was hidden in a secret place that we had to look for. This was fine for us, but certainly would not have been for anyone with no Italian! Once we got through the doors and followed her instruction we found the room. This was fine. We were on the ground floor of an old building with flats above. Everything was very clean and tidy - It would have been good enough for a family of 5 - the shower room was great. This place was quiet at night but noisy in the early morning as it turned out it was quite a busy road with buses on during the day. Very near the Learning Tower so very handy. Restaurant we went to on this road was quite good. We had said we would check out at 9am but the member of staff did not come in until 10 so we could have slipped out without paying? We didn't.
For us, this was a great value hotel and just what we needed.

Have to say the location is excellent and within walking distance of everything you are likely to want to see in Pisa - we walked around the whole city. However..... "Nearby parking" for our car was at least 3 kilometres away. You will have a lot of steps to cart your suitcases up. The "concierge" is only on duty for a couple of hours late afternoon, after that you are on your own. We were in a room near the front door and were woken on several occasions by guests who had forgotten their keys, knocking loudly on the door in the small hours until someone let them in. The hotel ran out of toilet paper. Some of the front door keys are a bit "tricky" to get them to open the door - probably the very old lock is worn. Lots of laughs for your money really!