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Relais Under The Tower: Traveler Reviews

Via Santa Maria 165, 56126 Pisa, Italy
Hotel amenities
Relais Under The Tower
Ranked #111 of 129 Pisa B&B and Inns
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70 reviews from our community

    Trip type
Traveler rating
    13
    11
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    10
    27
Date Rating
London, United Kingdom
1 review
“PLEASE do not stay here!!!”
1 of 5 stars Reviewed June 10, 2012

It's a shame that I can't mark this establishment lower than a 1. It's absolutely awful. We were booked to stay here for 2 nights and when we arrived at 1pm we pressed the buzzer, and received no response for 3 hours we stood pressing the same buzzer and was completely ignored. We phoned every number we had for this "hotel" and each number we were met with a "this number is not in service" message. Eventually we decided we couldn't wait any longer in the middle of the streets with our suitcases any longer and decided to look for another hotel. When we caught up with this hotel later that same day they were of no help and told us they had no room for us regardless of the fact we had documentation from them confirming we did. The staff just shrugged and told us to go elsewhere. Awful hotel awful staff. GO ELSEWHERE.

  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask amc88 about Relais Under The Tower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pisa
1 review
“A typical Italian experience!!”
4 of 5 stars Reviewed May 16, 2012

Arrived around 9pm. The hotel did not look like a hotel and was closed but did have a plaque on the wall with a telephone number. We phoned the number and spoke to a woman in our broken Italian. After a while managed to find out that the key was hidden in a secret place that we had to look for. This was fine for us, but certainly would not have been for anyone with no Italian! Once we got through the doors and followed her instruction we found the room. This was fine. We were on the ground floor of an old building with flats above. Everything was very clean and tidy - It would have been good enough for a family of 5 - the shower room was great. This place was quiet at night but noisy in the early morning as it turned out it was quite a busy road with buses on during the day. Very near the Learning Tower so very handy. Restaurant we went to on this road was quite good. We had said we would check out at 9am but the member of staff did not come in until 10 so we could have slipped out without paying? We didn't.
For us, this was a great value hotel and just what we needed.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

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Ask Rosalind G about Relais Under The Tower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Do you have a sense of humour?”
2 of 5 stars Reviewed March 29, 2012

Have to say the location is excellent and within walking distance of everything you are likely to want to see in Pisa - we walked around the whole city. However..... "Nearby parking" for our car was at least 3 kilometres away. You will have a lot of steps to cart your suitcases up. The "concierge" is only on duty for a couple of hours late afternoon, after that you are on your own. We were in a room near the front door and were woken on several occasions by guests who had forgotten their keys, knocking loudly on the door in the small hours until someone let them in. The hotel ran out of toilet paper. Some of the front door keys are a bit "tricky" to get them to open the door - probably the very old lock is worn. Lots of laughs for your money really!

Room Tip: Probably stay somewhere else unless you are prepared for the inconveniences mentioned.
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  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Lyn L about Relais Under The Tower
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Melbourne, Australia
Contributor
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9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Avoid at all costs”
1 of 5 stars Reviewed September 29, 2011

We stayed here for one night and were all but too happy to leave early. While it is in a fabulous location to the leaning tower, the rooms are not what are advertised. The double bed we stayed in was two singles pushed together. One spring and one slate, both different heights and neither comfortable. Sheets were dirty and the towels provided were hand towels. The air-conditioner was broken- leeching water all over our bags on the floor and not providing any cool air. And while we were there, my husband left his wallet in reception. He went back for it 5 minutes later and it had disappeared. The staff claimed no other guests had been through reception, hence we figure only the staff could of taken it. We searched everywhere while they watched and stated they would help. They did however give us directions to the police station to make a report. Thankfully the restaurant and shop next door were wonderful and helped us out. The accommodation advertisements states stairs but it is actually 4 flights of stairs within a building with other residences and no lift. Very dark and dingy. For what you pay in Pisa, it is not worth the money. If the actual accommodation was not disgraceful enough, the theft by staff was..

  • Stayed August 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turku, Finland
1 review
“love it”
4 of 5 stars Reviewed September 1, 2011

we all love the villa under the tower and anytime when we are coming in italy, we'll be back!!!

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kaltsu about Relais Under The Tower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Relais Under The Tower

Also Known As:
Relais Under The Tower Hotel
Relais Under The Tower Hotel Pisa
Address: Via Santa Maria 165, 56126 Pisa, Italy
Region: Italy > Tuscany > Province of Pisa > Pisa
Hotel Style:
Ranked #111 of 129 B&Bs / Inns in Pisa
Price Range: $
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