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“A typical Italian experience!!” 4 of 5 stars
Review of Relais Under The Tower

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Relais Under The Tower
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Via Santa Maria 165, 56126, Pisa, Italy   |  
Hotel amenities
Ranked #195 of 254 Pisa B&B and Inns
Pisa
1 review
“A typical Italian experience!!”
4 of 5 stars Reviewed May 16, 2012

Arrived around 9pm. The hotel did not look like a hotel and was closed but did have a plaque on the wall with a telephone number. We phoned the number and spoke to a woman in our broken Italian. After a while managed to find out that the key was hidden in a secret place that we had to look for. This was fine for us, but certainly would not have been for anyone with no Italian! Once we got through the doors and followed her instruction we found the room. This was fine. We were on the ground floor of an old building with flats above. Everything was very clean and tidy - It would have been good enough for a family of 5 - the shower room was great. This place was quiet at night but noisy in the early morning as it turned out it was quite a busy road with buses on during the day. Very near the Learning Tower so very handy. Restaurant we went to on this road was quite good. We had said we would check out at 9am but the member of staff did not come in until 10 so we could have slipped out without paying? We didn't.
For us, this was a great value hotel and just what we needed.

  • Stayed May 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service

Review collected in partnership with Easytobook.com

Helpful?
Thank Rosalind G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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64 reviews from our community

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Melbourne, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed March 29, 2012

Have to say the location is excellent and within walking distance of everything you are likely to want to see in Pisa - we walked around the whole city. However..... "Nearby parking" for our car was at least 3 kilometres away. You will have a lot of steps to cart your suitcases up. The "concierge" is only on duty for a couple of hours late afternoon, after that you are on your own. We were in a room near the front door and were woken on several occasions by guests who had forgotten their keys, knocking loudly on the door in the small hours until someone let them in. The hotel ran out of toilet paper. Some of the front door keys are a bit "tricky" to get them to open the door - probably the very old lock is worn. Lots of laughs for your money really!

Room Tip: Probably stay somewhere else unless you are prepared for the inconveniences mentioned.
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  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Lyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Pisa hotels

Melbourne, Australia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed September 29, 2011

We stayed here for one night and were all but too happy to leave early. While it is in a fabulous location to the leaning tower, the rooms are not what are advertised. The double bed we stayed in was two singles pushed together. One spring and one slate, both different heights and neither comfortable. Sheets were dirty and the towels provided were hand towels. The air-conditioner was broken- leeching water all over our bags on the floor and not providing any cool air. And while we were there, my husband left his wallet in reception. He went back for it 5 minutes later and it had disappeared. The staff claimed no other guests had been through reception, hence we figure only the staff could of taken it. We searched everywhere while they watched and stated they would help. They did however give us directions to the police station to make a report. Thankfully the restaurant and shop next door were wonderful and helped us out. The accommodation advertisements states stairs but it is actually 4 flights of stairs within a building with other residences and no lift. Very dark and dingy. For what you pay in Pisa, it is not worth the money. If the actual accommodation was not disgraceful enough, the theft by staff was..

  • Stayed August 2011, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank suritan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turku, Finland
1 review
4 of 5 stars Reviewed September 1, 2011

we all love the villa under the tower and anytime when we are coming in italy, we'll be back!!!

  • Stayed June 2011, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kaltsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 26, 2011

They did not have our booking handy - someone had handled bookings separately so we had to wait 20 minutes whilst it was sorted. We were in the annex, which is a lot further down the road - view of building site opposite and the room was just a bit lower than pavement, so not very private with window open.
It is not a hotel, it is just Bed (and no breakfast) and does not have the facilities it states - no restaurant, office etc. It is just rooms within one floor of a building with other tenants. There are no communal areas in either the main part of the Relais or the annex, just a short corridor with the rooms off it. No bathroom toiletries and only one towel each. Manager only turns up on site if you ring him and wait half an hour.
It was very disappointing for the price in comparison with other B&B accommodation in Pisa that holiday. Royal Victoria was much cheaper, including breakfast and had very helpful staff available at all times.

  • Stayed June 2011, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank HMP2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 16, 2011

we booked this hostel before seeing the negative reviews so were expecting the worst. It was however not too bad and great value! rooms were fine and we were worried about having to share with people but we were given a twin. very central location and basic. if you want a hotel experience however i wouldnt recommend. but very good if you are on a budget and only want to stay a few nights!!

  • Stayed November 2010, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank woowoo02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 22, 2011

We found this hotel easily, very central and we had high hopes. We arrived at around 8pm and rang the bell. No response. We rang again. Then we rang the telephone number from the booking form we had. The guy wasnt even at the hotel! We had to wait for him to get there from whereever to check us in. Card machine didnt work, so we then had to go to the bank to get the cash. Room was underwhelming, very basic and a bit shabby looking. We didnt get shown around and the service, overall was poor. I am not usually a one to say that, but after recieving such warm and friendly service from an even cheaper b and b in Florence (where we even had breakfast for less than the price of our shabby room here!) it has to be said. However we were only spending one night here, which I was thankful for. The bathroom was ok at best. Overall, 'ok' sums it up. I wouldnt stay here again though.

  • Stayed April 2011, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Emma_190983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Relais Under The Tower

Address: Via Santa Maria 165, 56126, Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #195 of 254 B&Bs / Inns in Pisa
Number of rooms: 4
Also Known As:
Relais Under The Tower Hotel Pisa

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