I don't mind staying in hostels, in fact, sometimes I prefer them and this one is extremely well-located just a few steps from the tower. It is in a nice area to meander and has many restaurants, including some highly recommended ones. However, nowhere on their website does it say you must contact them prior to arriving in order to have someone meet you at the front door. It says check-in from 4-12 but does not state there is NO PLACE in which to check-in. We arrived around 9 pm with 3 kids and all of us tired from a long journey only to find no reception area and only a phone number on a plaque on the wall out on the street. We had no mobile phone and only managed to have a room for the night because some Dutch guys upstairs in the hostel pushed a button that let us in the front door. They were as clueless as we as to where any hostel staff were. We picked a room, grabbed some keys and basically self-served our way through the night.
The room itself was 2 twins pushed together and 2 fold-up cots. (Other rooms had bunks, also) We had a room with a private bath which was adequate and fairly clean. The linens were clean but the coverlets were old and dingy. This is a hostel with a hostel mentality so you must accept some less than perfect conditions. We did not use the shared kitchen so cannot review those amenities.
We only stayed one night and for the short period, easy taxi access, and closeness to the tower it was fine. Had I know it was truly a hostel and not a bed & breakfast or hotel I might have searched elsewhere for a true hostel and perhaps found a slightly cheaper alternative with a full-staffed reception. Arriving in an unfamiliar city at night with small kids and no room open to you is not a welcoming experience.
Call ahead to be met and given keys
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.