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“Lovely stay and staff” 5 of 5 stars
Review of San Luca Palace Hotel

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San Luca Palace Hotel
4.0 of 5 Hotel   |   San Paolino 103, 55100 Lucca, Italy   |  
Hotel amenities
Ranked #3 of 56 Hotels in Lucca
Certificate of Excellence 2014
New Haven, Connecticut
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Lovely stay and staff”
5 of 5 stars Reviewed July 22, 2014

We only had one night at this hotel, but it was a wonderful stay. We arrived early, after a flight from the east coast, and were thrilled when the staff told us our room would be ready in a few minutes, and would we like complimentary breakfast while we waited? It was a perfect welcome to a family of five tired and hungry travelers. The room was large and well-appointed - had an old-world palace type of feel. The location was perfect - quiet but right in the center. The staff took our car and parked it for us, bringing it back promptly when needed. Breakfast was very good, the staff members were all helpful and kind, and we had a really great stay. We will return the next time we visit Lucca!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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340 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Oxford UK
Top Contributor
62 reviews 62 reviews
24 hotel reviews
Reviews in 37 cities Reviews in 37 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed July 21, 2014

Well located, near the main bus stop. Clean and good-sized room on the top floor with a view over the roofs of the city. Helpful reception staff and a brilliant barman ever-ready to supply teapots of boiling hot water for making tea - there are no facilities in the rooms.

The only slight disappointment was the quality of the breakfast. There was quantity aplenty with the usual cold meats,cheeses, cereals etc. but the rolls were not the best and the hot food (particularly scrambled eggs) was poor. A pity because otherwise a good place to stay.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honiton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 15, 2014

We stayed at the San Luca Palace for a couple of nights on our mini tour around Tuscany as part of our honeymoon, we are so pleased we did, what a gem!

It is a great boutique hotel located within the city walls where everything is with a gentle stroll through the beautiful streets of Lucca.

We had a room on the top floor, charmingly decorated in hearts for our honeymoon, bottle of Proseco on ice, we loved it!

Service was exceptional from the very first moment, fab bar on the ground floor, and a good choice of buffet breakfast.

You can park your car around the back, borrow a bike to ride through the town, you must ride around the city walls, it gives you a completely different aspect to the place.

We loved Lucca, and loved the San Luca Palace, I guarantee you we will be back!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 12, 2014

We stayed here for 1 night on 2 July having called in for coffee many times. The staff from the manager to the breakfast waiters was second to none & absolutely nothing was too much trouble for them.
Our room was upgraded to a lovely suite with a very comfortable bed & the breakfast was excellent.
We would most definitely stay again.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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london
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 12, 2014

I visited with my mother and we both loved the hotel! Everyone is very friendly, and made the effort to speak with us. This really made for an excellent stay.
The decor is lovely, and we loved the option of relaxing in the gorgeous living room. Our room was elegant and spacious, which was very helpful for both my mother and I.
The location is excellent- inside the walls of old Lucca, and walking distance to everywhere within the walls and the train station.
Excellent service, hotel and location- very highly recommended.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Northern California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 8, 2014

We stayed at this very nice hotel in two rooms for four nights (May 26 – 29). The rate was extremely reasonable considering the location and the amenities. Paid an additional 15 EUR per night for parking; the location was ideal/easy for walking medieval Lucca, as well as departing and returning to Lucca for the region by car. The room was very spacious, clean and quiet (top floor). The bed was firm as most are in Italy, the pillows uninviting. The bathroom was very nice/modern with good lighting; however the one-third fixed glass shower door simply does not work with modern shower head/telephone sprayer. With careful attention to the directing of water, still much water on the floor. Not sure why fixed glass doesn’t extend further (or some other type of door/enclosure. There was nothing to keep one from potentially slipping on the shower/tub floor. Caution!

The buffet breakfast, offered in a handsome room, was generally very nice with a large selection of fresh fruit and juice. I only eat gluten-free, so make sure to inquire as they do have offerings out/available. I don’t know what it is about scrambled eggs in Italy but I found them to be watery (undercooked). The eggs offered as such were a daily occurrence. The bacon didn’t look very appetizing so I didn’t bother. The cheese selection was good, the yogurt also good. The cappuccino tended to be good and hot!

The staff was very friendly and helpful. Wonderful people! I would stay there again in a heartbeat! Rating: 9.4

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Harpenden, United Kingdom
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed July 6, 2014

We stayed four nights in late June. The hotel is situated just inside the City Walls on the west side of the City. So if coming from Pisa Airport by bus it is two minutes walk from the bus terminates. It is also very easy to stroll from there to everywhere in Lucca.
Rooms are good, spacious by European standards. The windows give great noise insulation. Beds comfy. Bathrooms adequate. Shortage of drawer space, lots of hanging space. The staff were all pleasant. Breakfast typical up-market Italian Euro Hotel buffet- perfectly fine.
The San Luca Palace is an excellent base to stay for a few nights while you examine the jewel of Lucca.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Luca Palace Hotel

Address: San Paolino 103, 55100 Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#1 Family Hotel in Lucca
#1 Luxury Hotel in Lucca
#3 Romantic Hotel in Lucca
#3 Business Hotel in Lucca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Luca Palace Hotel 4*
Number of rooms: 26
Official Description (provided by the hotel):
This superior 4-star hotel is situated in the beautiful historic centre of the magnificent city of Lucca, within the boundaries of the city’s ancient original walls. The hotel offers 26 luxurious, elegant, air conditioned double rooms and suites. Each of the well-appointed and comfortable rooms has satellite TV and an area in which you can relax or get some work done. Every room features an internet connection point offering internet access at an additional cost.Parking available. ... more   less 
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Also Known As:
San Luca Palace Lucca

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