We only had one night at this hotel, but it was a wonderful stay. We arrived early, after a flight from the east coast, and were thrilled when the staff told us our room would be ready in a few minutes, and would we like complimentary breakfast while we waited? It was a perfect welcome to a family of five tired and hungry travelers. The room was large and well-appointed - had an old-world palace type of feel. The location was perfect - quiet but right in the center. The staff took our car and parked it for us, bringing it back promptly when needed. Breakfast was very good, the staff members were all helpful and kind, and we had a really great stay. We will return the next time we visit Lucca!