We stayed 3 nights at the San Lucca Palace Hotel and were very pleased in all aspects of the hotel. Our room was quite large, very comfortable and very quiet. The bathroom area was also large and well appointed. The location is excellent, easy to drive to, just inside the walls, off the Piazzale Verdi. We could walk to all the sights and Lucca is a very pleasnt city for strolling. In addition, the bus for Pisa leaves from the Piazzale Verdi and drops you off right at the Duomo in Pisa which is very convenient, far better than taking the train or driving.
Service was exceptional. We were met at the parking and our luggage taken to the hotel. My travelling companion had trouble with the free wi-fi and the staff spent over an hour trying to help. (The problem was our fault) When they couldn't correct the problem, the manager brought us one of the hotel's laptops for our use while we were staying at the hotel. They also helped with restaurant recommendations and reservations.
Tip: If you have a car, make sure you follow the hotel's instructions and drive to the parking whose entrance is off the Piazale Verdi. Under no circumstances should you try to drive to the hotel's address. It is less than 20 metres from the parking to the hotel.
Tip: Many people do Lucca as a day trip from Florence. Consider staying in Lucca instead. The city is interesting and more peaceful, and restaurants are better value than in Florence. It also makes a good base for a day trip to Pisa.