Stayed at the start of April for two nights with my partner and our 14 month old daughter. A great small hotel - service professional and friendly throughout, large well appointed room nicely finished (had also set up a beautiful and cosy travel cot on arrival) and a good buffet breakfast with plenty of choice.
Position is good just within city walls and everywhere within the city is a short walk. Wouldn't hesitate to stop here again if in Lucca.
Didn't know what to expect from Lucca but a compact, beautiful city - would recommend spending a few days here and in the surrounding area if visiting Tuscany.