My wife and I stayed at this Hotel from 25th May 2011 for 11days. I am disabled and wheelchair bound. In 2007 when staying in Lucca this Hotel had just opened and we went in and had a very friendly guided tour by the then and still same manager. We were shown bedroom 16 which was the room for disabled guests,a large twin/double bedroom with 2 en-suites,1 fully equipped for able-bodied and an even larger en-suite for the disabled person.I was impressed except for a missing but essential grab bar/rail on left side of disabled height toilet bowl and pointed this out to the manager. In May we returned to this Hotel stupidly thinking the bar/rail was fitted. Checked in by very pleasant/helpful Clara,shown to room 16.Later when I reversed wheelchair alongside right side of toilet bowl and reached for grab bar/rail to transfer there was nothing but fresh air to grab.Then my wife had to assist in transfer,difficult and dangerous.Inf. same manager who promised to sort it.2 days later again spoke with him, left 4th June still no essential yet cheap bar/rail fitted. This Hotel sits inside the walls, everything close by. The staff from cleaners who changed finest of bed linen every day through to front desk staff are so efficient, pleasant and extremly helpful.We must mention a couple of people day front desk Ilaria(oh to be 30yrs younger) Osvaldo the night front desk manager he is a wealth of info and a pleasure to chat with for 30 mins on your return at night.Breakfast was a FEAST in such clean room with so well presesented food,staff a pleasure.Bar closed at 10pm,much too early.The lobby sitting room is exceptionly nice but 3 steps in and no wheelchair access.Not cheap but you get all you pay for and expect, except a 15Euro life/humility saving piece of equipment. My wife suffered pain of assisting transfers from wheelchair but loved everything else.WE WILL RETURN WHEN/IF GRAB BAR/RAIL IS FITTED,really a human rights issue but PLEASE fit it and I would consider paying for it. A big thankyou/Grazie to every member of staff. Hotel owner whom we also met should be proud of his staff.
- Also Known As:
- San Luca Palace Lucca
- Official Description (provided by the hotel):
- This superior 4-star hotel is situated in the beautiful historic centre of the magnificent city of Lucca, within the boundaries of the city’s ancient original walls. The hotel offers 26 luxurious, elegant, air conditioned double rooms and suites. Each of the well-appointed and comfortable rooms has satellite TV and an area in which you can relax or get some work done. Every room features an internet connection point offering internet access at an additional cost.Parking available. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Venere, Priceline, Orbitz, Hotels.com, Tingo and Otel so you can book your San Luca Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.