Well was the second time in Lucca and we decide to booke a 5 star hotel as it was my girlfriend birthday! we booked 1 month in advanced ´and i ordered also some season fresh flowers in the room before my arriving as a surprise for my girlfriend. Very cleaned hotel, our room was really spaciuos with a large bathroom, and jacuzzi shower !!! Will be back for a next special event :) but thank also to the staff at the front desk!!!!

Right in the city center where all the turist attractions are.
we didn't want to leave and would definitely stay there again. Thank you so much for such an amazing stay. We really love your hotel. And thank you again for the lovely treats when we arrived. The rooms are well appointed ,the staff very professional, which it appeared was a family owner and run business. evrything perfect !!!!

Was Here with my mother and we had a great stay!
The receptionist named Veronica even helped us chase our driver :)
A truly friendly place, location is excellent, the town is beautiful and safe.. PErfect ITalian experience

We went to this hotel in October 2010 and had no choice because there was a comic festival on and all other hotels were booked out. We paid quite a large fee due to having no choice and expected 5 star quality since this was the only 5 star accommodation we had the whole trip. The hotel itself was quite nice, but the service we received was terrible. I never unpack my bag fully so I don't forget things, therefore I had things placed on top of my bag and nearby on the floor. When we left 2 nights later I realised that some of my clothes were missing. Housekeeping had cleared my things and placed them in drawers so I didn't know they were there. That itself was not the problem. When I called back immediately to find out about my things, I was hung up on after describing the problem. We had our next host call back in Italian and he didn't receive my helpful information either and was rudely told that they didn't know what we were talking about.

If we had stayed in a hostel or 3 star hotel I would have chalked it up to getting what you pay for. But for the price we paid (approx 300 euros a night) this was unacceptable. We are never going back to that hotel and will tell anyone not to as well. Avoid at all costs!