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“A friendly and elegant home away from home” 5 of 5 stars
Review of A Palazzo Busdraghi, Residenza d'Epoca

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A Palazzo Busdraghi, Residenza d'Epoca
Via Fillungo 170 | Center of Lucca, 55100 Lucca, Italy   |  
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Hotel website
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Hotel amenities
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10% off room rate
Ranked #7 of 56 Hotels in Lucca
Certificate of Excellence 2014
New York City
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“A friendly and elegant home away from home”
5 of 5 stars Reviewed July 19, 2014

We stayed for a week at this wonderful small hotel in the historic center of Lucca with our 5-year-old twin daughters and truly loved every bit of it! Managers Marta and Andrea were incredibly warm and helpful at every turn. Our spotless room was decorated simply and elegantly and we especially enjoyed the beautiful light pouring in through the casement windows. Each morning our girls ran into the sweet dining room for a sprawling breakfast buffet! We were also served fab coffee and eggs per request. We are thinking of living in Lucca for a year and sending our daughters to the bi-lingual school just outside the city wall. Whenever our family and friends come to visit, there is only one hotel where we will send them: Palazzo Busdraghi!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apalazzobusdraghi, Direttore at A Palazzo Busdraghi, Residenza d'Epoca, responded to this review, September 13, 2014
We are so pleased by your kind words, we really thank you for appreciating our wok!
And we wish all the best for you!
Marta & colleagues
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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108 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Spanish first
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English first
York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed June 29, 2014

My friend and I stayed at the hotel for 2 days and we had such a good time. The hotel is in an amazing location - within the city walls and close to all of the sights. You enter through an anonymous door from the hustle and bustle of the busy street, but once inside you are in a different place. The hotel is in a beautiful old building (no lift but help is given with bags should you need it) and has every comfort you need. Our twin bedroom was large and was spotlessly clean. Free WiFi was good. The breakfasts were superb - lots of choice and real coffee! We had a car and had booked a car parking space which is in a car park a couple of streets away - but it was easy to find and caused us no problems. As with many hotels its the staff who make the difference and the staff here were just lovely and very, very helpful. We were recommended some great restaurants and whilst in Lucca we also took in a Puccini concert. All in all a great city, and a lovely place to stay which made it all the more special.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apalazzobusdraghi, Direttore at A Palazzo Busdraghi, Residenza d'Epoca, responded to this review, September 13, 2014
Thank you so much for your nice review and for the kind words..and what more could we ask for? your appreciation is our pleasure!
Looking forward to welcoming you again,
Marta & colleagues
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Moncton, Canada
Top Contributor
66 reviews 66 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 13, 2014

My husband and 12 year old daughter and I stayed here for 7 nights. It was a wonderful experience! We were treated like royalty from the minute we walked in. All the staff were amazing and so helpful! Each morning we were served a complimentary breakfast that was incredible! The rooms were very clean and beautiful! The location was perfect, as we were right down town in the middle of shops and restaurants. It was a 15-20 min. easy walk to the train station and the wall.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Verbier, Switzerland
Top Contributor
165 reviews 165 reviews
58 hotel reviews
Reviews in 91 cities Reviews in 91 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed June 13, 2014

Enjoyed this hotel, set within an old residence, ‘Residenza d’Epoca’, old world charm and character. So one enters through elaborate anonymous old brown door off a busy alley in famous old town. Room was long and spacious, window to street. Art about. Breakfast was excellent. Very good bread. Cooked eggs if needed. Good friendly service. Wifi free, and good.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apalazzobusdraghi, Direttore at A Palazzo Busdraghi, Residenza d'Epoca, responded to this review, September 13, 2014
Thank you so much for your nice review and for your lovely description of our Hotel!
Marta & colleagues
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 5, 2014

The hotel is positioned right on a busy street within the hustle and bustle of the city walls but is a very quiet place to retreat to after a busy day. The hotel is entered via beautiful wooden doors off the street into a courtyard. The people who run the hotel are charming and show a real interest in what you have been doing during the day and also recommend places to eat in the evening. The breakfast is excellent with a wide range of choices. The rooms are beautifully presented with typical Tuscan decor. I would certainly recommend the hotel to others and is one that I look forward to returning to in the future.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apalazzobusdraghi, Direttore at A Palazzo Busdraghi, Residenza d'Epoca, responded to this review, June 7, 2014
Thank you so much for your nice review! Looking forward to welcoming you in the future!
Marta & collegues
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windhoek, Namibia
Top Contributor
77 reviews 77 reviews
44 hotel reviews
Reviews in 57 cities Reviews in 57 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed May 27, 2014

Hotel A Palazzo Busdraghi is very well situated on the Via Fillungo, close to good restaurants and a stone's throw from the city wall. Our first night was spoiled by a party going on on the street beneath us but the next day we were relocated to a quieter room where things improved dramatically.

Our room was comfortable and well furnished with a luxurious bathroom and lovely fluffy towels. The breakfasts were varied and well presented. Hats off to the Austrian lady who baked fresh cakes for the guests when she had an evening shift! The chocolate and banana cake was delicious.... thank you.

For those who require the services of a laundromat, there is one a few steps away. Our wash and dry took about an hour.

Lucca is a wonderful place to visit and if we ever return we will certainly revisit the hotel

Room Tip: Try and get a room facing the side street as Via Fillungo (the main street) can be very noisy.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apalazzobusdraghi, Direttore at A Palazzo Busdraghi, Residenza d'Epoca, responded to this review, June 7, 2014
We are so pleased by your nice review of our little Hotel!
We do our best to let people have good experiences in our town!
Thank you so much,
Marta & collegues
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grande Prairie, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2014

Our trip to beautiful Lucca had a cherry on top : Hotel A Palazzo Busdraghi.
Built c 1600 and used to be the city hall. Please take a moment to admire the magnificent old doors guarding the property.
The hotel was central to everything we wanted to see and do. Make sure to enjoy the bicycle trip on the Renaissance wall surrounding the town. Andrea and Martha were most helpful with advice on where to eat and what not to miss. Good breakfast and room provided everything we wished for. Will definitely return again!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apalazzobusdraghi, Direttore at A Palazzo Busdraghi, Residenza d'Epoca, responded to this review, June 7, 2014
What a wonderful review! thak you so much for sharing your appreciation!
Kindly,
Marta & collegues
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about A Palazzo Busdraghi, Residenza d'Epoca

Address: Via Fillungo 170 | Center of Lucca, 55100 Lucca, Italy
Phone Number:
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Airport Transportation
Hotel Style:
Ranked #7 of 56 Hotels in Lucca
Price Range (Based on Average Rates): $$
Number of rooms: 7
Official Description (provided by the hotel):
Marta, and all the staff of Palazzo Busdraghi, with the new owner, will welcome their guests in a charming, silent and pleasant atmosphere, attending the guests stay, giving good advices and suggestions of visit, organizing tours to the nearby most interesting sites. June 2012..: Our Residenza is getting renewed! New owner, new management, accessories, perfumes and atmosphere, tasty breakfast! AIC certification for gluten free breakfast ... more   less 
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