I stayed here back in October of 2011 for 1 night after finding it on Trip Advisor, Everything was wonderful with this affordable little boutique hotel right in the middle of town. Staff was very friendly, room was nice an clean and breakfast was great. The location is truly the most fantastic thing close to everything in the center of Lucca. I am sure I wrote something shortly after my trip almost 1.5 years ago so why do I write again at this time. The reason is last year (2012) at the end of October I recieved in the mail, 2 tickets from the town of Lucca for driving in non-permited zone. These were both of the day we arrived at the hotel. It was probably when I was pulling up to the hotel and unloading our luggage and then after I checked in driving to the designated parking area. I know there are cameras everywhere and signs too but quite frankly they are very confusing and I didn't know that we were doing anything wrong. like so many people who have experienced while traveling in Europe. the tickets came in my mail to USA a year later each both totaling over $300 US. Of course I was not happy about thiis. I didn't know what to do, I began researching this on the internet. The instructions on the ticket to protest seemed difficult which is on purpose I am sure. I had the idea to call the hotel since I read about this possibility. A whole year later made me doubtful that I would get any help from the hotel but I was very wrong. I emailed them and to my surprise they were totally helpful and very sorry to hear of my trouble. They were extremely willing to help and asked me for all the info related info to the tickets and said they would take care of this. I was so relieved. In about 45 days just as they had said, I got another email telling me the tickets were waived and not to worry. If I was there in Italy, I would be giving Victoria a big hug for her help. Needless to say, if I am ever back in Lucca, I would be cerainly staying here again. Not only was the service great when I was there a year and half ago, Its like the gift that just keeps giving. Bravo to Hotel Busdraghi!!!
Rooms facing away from the main street will be more quiet.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 27, 2013
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Thank you so much for your wonderful feedback. We are pleased to hear that you enjoyed your stay and glad to hear that your experiences with all the other services provided at the hotel, were excellent too. But we apologize again about the tickets you received. That’s right that our residence is situated in an exclusive place in the historical center of Lucca , inside the Restricted Traffic Zone (ZTL). But all our guests are allowed to drive in this area for loading and unloading operations. It’s enough to ask about special authorization at the reception upon check in. Anyway, as you could see, we are always available to help even if something goes wrong.
Thank you again for your lovely review and we are very excited to see you next time your travels bring you to the area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.