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“A Very Pleasant Stay” 4 of 5 stars
Review of Hotel Napoleon

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Hotel Napoleon
4.0 of 5 Hotel   |   Viale Europa 536, 55100 Lucca, Italy   |  
Hotel amenities
Ranked #44 of 57 Hotels in Lucca
Olathe, Kansas
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“A Very Pleasant Stay”
4 of 5 stars Reviewed March 12, 2014

We spent three days here during our visit to Lucca. Our triple room was spacious and very comfortable -- including a large bath with tub and shower. The daily continental breakfast featured a good variety of pastries along with milk, hot tea,coffee, and a very attentive staff. A great value with easy access to the Old City, and even a McDonald's nearby!

Room Tip: Avoid rooms on the southeast corner of the facility as the loud band from a nearby nightclub may kee...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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138 reviews from our community

Traveler rating
    18
    58
    36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Rome, Italy
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 25, 2013

I went there for a job trip, the staff was really kind, available and helpful.
They kindly kept some boxes I had to receive from abroad for work and they were able to help me much with information about parkings (in Lucca there are also big free parking close to the doors to enter the center through the ancient walls)
The hall is nice, clean and warm, it's not very luxury, but it's fine. There is a useful parking and you can reach the center of the city also walking for about 10 minutes.
The room I had was recently renovated, very clean, with nice flat tv, nice bathroom, unfortunately the water wasn't ever really hot in the shower… but I'm used to have very hot shower… Room is a bit small, but very well organized and the bed is very comfortable. Price was quite good… and Lucca is simply wonderful and it seems very safe!

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hotel Napoléon L, Direttore at Hotel Napoleon, responded to this review, December 20, 2013
Thank you very much for your kind and helpful review. Our staff hopes to see you again soon in our House and in our wonderful town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Zealand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 15, 2013

We chose this hotel because it had parking and we had trouble finding an inner city hotel on the dates we wanted. Also it claimed to be 4 star and we expected a certain level of facilities and service. It is a very dated hotel which has had a quick fix in a few places. The first bedroom we were shown was 2 star level but we were offered a better room afterwards. No one to help with bags. Reception staff not unpleasant but the overall impression was of Fawlty Towers. The free Wifi had a complicated process of logging on and only worked in reception unlike the good reception we had had throughout Italy. Apart from breakfast there was no where to eat, not even bar snacks.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Surrey
Top Contributor
90 reviews 90 reviews
38 hotel reviews
Reviews in 57 cities Reviews in 57 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed October 11, 2013

Stayed at this hotel for one, it is in a good position being about a 10 minute walk into the old town of Lucca.
Staff spoke excellent English and couldn't have been more helpful. Room comfortable but noisy from passing traffic. We were in a room overlooking the main road. Problem was from poor fitting windows.
Car park at rear. Breakfast pretty good.
It's about a 20 minute drive to Pisa, and my tip is that if you want to visit Pisa go early in the morning. We got there for about 9am and no problem parking and not crowded.

Room Tip: Get a room at the rear if you want to avoid traffic noise.
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brisbane, Australia
Top Contributor
103 reviews 103 reviews
37 hotel reviews
Reviews in 52 cities Reviews in 52 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed September 6, 2013

Great location if travelling with a car with free parking in a fairly secure area. 10-15 min flat walk to town walls. We stayed in room 204 which was a Comfort Double and it was very modern and spotlessly clean. Some wings / floors of the hotel may have older style rooms. The hotel is on a busy road but the sound proofing and air cond made for a restfull sleep. Pleasant English speaking staff. Good breakfast buffet.

Room Tip: Ask for one of the newly refurbished rooms eg 201/2/3/4 etc
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York City, New York
Top Contributor
103 reviews 103 reviews
66 hotel reviews
Reviews in 57 cities Reviews in 57 cities
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed July 30, 2013

In no way a four-star hotel. 2-star max. Booked last minute via hotwire at a reasonable rate for peak season. It is close to Lucca city wall - about 1000 feet, so pretty convenient. And there is free internet and breakfast included.

The hotel looks like it has not been updated since construction in the early 1960's. Rooms are bare, and tiny, with original mattresses also from 1950, judging from comfort. Tolerable for one night, but not for repeat visit.

Room Tip: Ask for a room on backside, away from road
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 23, 2013 via mobile

Do yourself a huge favor, book any other hotel in Lucca! This was a terrible experience, dirty and unmodern rooms. Very noisy with a poor breakfast, we had booked 2 nights but choosed to leave after one night since we could not sleep at all. So... Look for another hotel!

  • Stayed July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Napoleon

Address: Viale Europa 536, 55100 Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#15 Luxury Hotel in Lucca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Napoleon 4*
Number of rooms: 58
Reservation Options:
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Also Known As:
Napoleon Hotel Lucca

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