My husband and I stayed at this hotel in May 2013. The location was perfect as it is only a one minute walk to the Lucca town (behind the walls). The hotel was clean, organised and possibly the most modern hotel I have stayed in in Italy.
The hotel even offered free bicycles hire which we used each day to explore lucca town and ride along the walls.
All the employees were very friendly, helpful and accommodating. They spoke good english and were able to answer all our questions we had regarding Lucca.
We would definitely stay here again if we return to Lucca.