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“Lovely friendly hotel” 4 of 5 stars
Review of Hotel San Marco

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Hotel San Marco
3.0 of 5 Hotel   |   Via San Marco 368, 55100 Lucca, Italy   |  
Hotel amenities
Ranked #13 of 56 Hotels in Lucca
Certificate of Excellence
Nottingham, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Lovely friendly hotel”
4 of 5 stars Reviewed June 3, 2014

We stayed here in May for a few nights and found the room to be spotless and very comfortable. The bathroom is great too and suited our needs. Air conditioning was very efficient. Free wifi and mini bar in room too.
The hotel staff were always very friendly and helpful, recommending places to eat and things to do, and telling us more about the Bruton Brewery.
The breakfast was varied and good. There is an outside terrace too near the small outdoor pool, plus they provided pool towels and robes as well on request.
Do hire a bike and cycle around the walls, not only is it good excercise, you get a fabulous view of Lucca and the surrounding countryside. It was great to cycle through the narrow streets and plazas in the town too.
There is a short cut down the side of the hotel towards the walls and on both evenings that we returned we saw lots of fireflies flying around some bamboo bushes - just magical!
A perfect small hotel for exploring the area. I'm sure we will return to this beautiful lush area.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, July 11, 2014
Dear Guest, we're very glad you enjoyed your staying at Hotel San Marco and we hope you'll come back soon, maybe in winter time, to discover a different side of our lovely Tuscany.
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219 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Vancouver, Canada
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 2, 2014

We made the following notes on this wonderful facility following our stay: Nice and clean, good size room and nice shower, looks brand new, staff extremely friendly and helpful, just a ten minute walk to the "wall" and the incredible town square (if you can't find it here, you can't find it anywhere), good buffet breakfast, small swimming pool surrounded by pleasant patio, hotel area surrounded by impressive homes and condos, take train trip (30 minutes) to Pisa and another 15 on a bus and you are at that leaning tower, nice day trip, lots of pizzeria and restaurants in town square, to make trip complete should take at least a walk along the historic wall. Would we return: Most definitely.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, July 11, 2014
Thank you for such a kind review! We hope to see you soon in Lucca!
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Rockwall, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2014

This was a great hotel and a great location in Lucca. While not in the old city walls, it's within a short walk of the old town. The staff was very friendly and helped us with all our needs and answered all our questions. I'd highly recommend this hotel and definitely visit again! The Room was a good size and everything was always very clean. Breakfast was also very good.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, July 11, 2014
Dear guest, thank you for your review. We hope to see you again in Lucca, maybe in winter time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan, Puerto Rico
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 1, 2014

The hotel is very nicely furnished, super clean, best breakfast we had during our 3 week trip in Italy, close to city walls. BUT, the staff (Francesca in particular) was the icing on the cake. She was full of ideas of what to do and where to eat in Lucca (she marked about 5 places on the map) plus gave us a full orientation for our car trip to Cinque Terre. Thank you again, Francesca. You really made our stay in Lucca special.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, May 7, 2014
Dear Guest, thank you for all your nice words and compliments. Your happiness is our satisfaction! Hope to see you again in Lucca!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 17, 2014

The stuff is super friendly, really something to pint out. The breakfast is rich enough. 5 min walk to the Lucca wall. The room is nicely decorated (modern). The only downside would be the smell of bleach upon arrival, which evaporated immediately after we opened the window. Which probably explains the sparkling bathroom ;)

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, April 23, 2014
Dear Guest, thank you for your kind review. You have stressed all our strengths: modern rooms, friendly staff, rich breakfast, proximity to old town centre. And as you said, also the beach smell is something good for us, because it means we have just cleaned the room, that has to be "sparkling" for our guests! Hope to see you again, in your next italian trip!
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Oxford, United Kingdom
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 20, 2014

We planned to stay one night in Lucca during our holiday to Italy and picked this hotel for our two main reasons, the swimming pool (a must for our children) and the very close proximity to Lucca old town. It certainly didn't disappoint; as previous reviews mention, the staff were friendly and courteous, the hotel was spotless, and the swimming pool was a fantastic bonus in the summer heat! Although the hotel is based outside the city walls, it is only a ten minute stroll right into the centre. Although the hotel doesn't have a restaurant, they will order in pizza if you wish. We didn't try these, as we wanted to eat in town, and the helpful staff recommended several restaurants. Lucca is an amazing city, there is so much life unfolding on the city walls - old men playing cards, couples walking, babies in prams. Definitely rent a bike and cycle around!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, April 7, 2014
Dear Guest, thank your for your kind words. We hope to see you again in Lucca!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 22, 2014

we stayed for 5 nights in September, 2013. from the moment we checked in we were welcomed and given a great orientation to the hotel and to the city. We loved Lucca--the walled city was a short walk from the hotel, which is located on a nice, safe and quiet street.
While there my husband developed abscessed tooth---Francesco at the desk immediately located a dentist and made an appointment for us. This is but one example of his helpfulness and concern for our well-being. The entire staff was friendly and helpful also.
We would love to return to Lucca and if we do we will definitely stay and the Hotel San Marco!

Room Tip: request to be on the pool side, quieter.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSanMarcoLu, Direttore generale at Hotel San Marco, responded to this review, February 21, 2014
Dear Guest, we thank you for your nice words. Our staff is really proud to be friendly and helpful with everyone that have chosen our hotel! Hope to see you soon again in Lucca!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel San Marco

Address: Via San Marco 368, 55100 Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Room Service Swimming Pool Airport Transportation
Hotel Style:
#11 Business Hotel in Lucca
#13 Romantic Hotel in Lucca
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel San Marco 3*
Number of rooms: 42
Reservation Options:
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Also Known As:
San Marco Hotel
San Marco Lucca

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