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“Modern, Convenient, & Welcoming” 4 of 5 stars
Review of Hotel San Marco

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Hotel San Marco
3.0 of 5 Hotel   |   Via San Marco 368, 55100 Lucca, Italy   |  
Hotel amenities
Ranked #18 of 59 hotels in Lucca
Calgary, Canada
Top Contributor
62 reviews 62 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
“Modern, Convenient, & Welcoming”
4 of 5 stars Reviewed October 4, 2012

We stayed two nights in this small boutique hotel in a great location with easy walking distance to Lucca Old town. Staff were very obliging and diligent in every way. Rooms are small so a longer stay would not be terribly comfortable but the public spaces such as the patio around the pool, and the comfy couches in the reception area, and the table seating for breakfast, add to the space. A very friendly and accomodating staff made our stay pleasant. The bed is a little hard but the room is practical and comfortable. Internet access is good. Definitely recommend the hotel to travellers of all types - families and couples, business or pleasure.

Room Tip: Our room was on the main floor at the end of the hallway, and while very convenient for us with lugg...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Northamptonshire
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 27, 2012

We've recently returned from a week in the lovely Lucca. Stayed in the Hotel San Marco and while we found that it had some things that let it down, overall we were very pleased with the hotel.

STAFF
The staff were absolutely exceptional, providing a great level of customer service. They go out of their way to provide as much helpful information as possible, booking taxis, getting information on train/bus times and assisting with places to eat at and things to see. Nothing was too much trouble for them.

LOCATION
Quite a way outside of the walls of Lucca but only a 10 minute walk.

FOOD
Breakfast was ok not a brilliant selection but set us up nicely for the day. A hot selection of scrambled or boiled eggs and bacon, plus plenty of pastries, bread, cheese, meats, yoghurts and cereals.
In the room information pack there was information about the possibility of ordering pizza, etc. On the evening we arrived, we tried to order a pizza and were advised that we would be better off going to the local Pizzeria, which is fine, but why offer the service if it can't be delivered on?

CLEANLINESS
Very clean and tidy overall, however we found that the curtains in our room came down three or four times (just through being opened and closed normally) while we were there.

FACILITIES
Lovely selection of drinks available throughout the day from the bar, which can be enjoyed by the pool (beware of the mosquitos) or in the comfy sofas

Overall very good and enjoyable stay and I would recommend this hotel.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 16, 2012 via mobile

Returned yesterday from beautiful Lucca. My second trip but first stay at The San Marco it certainly won't be the last. I've stayed in some nice hotels in the past but rarely have I received the level of customer service that I had from the wonderful staff here. AND never have I seen people work so hard to keep a place so clean. Nothing was too much trouble. A big thanks to all. The hotel itself is about 10 minutes walk from the city walls or quicker by bike which you can hire at the hotel... Hire is cheaper at the hotel than in the city! The bedrooms are modern as are all the common parts. The swimming pool was pleasant although not heated probably nice in the real heat of the summer. It was nice to relax by the water after a busy day walking around the city anyway. Breakfast was good with a selection of breads, pastries, fruit, meat and cheese etc. always fresh. Make sure you get a Lovely cappuccino to get you kick started! All in all a terrific time had made special by the hard working staff at the San Marco.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rochester, Kent, UK
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 9, 2012

We loved this place. It is so easy to walk to the town centre (It takes about 10-15 mins at our speed) or, alternatively, you can lounge by the gorgeous pool all day and have drinks served to you! Reception staff were wonderful - very helpful and went out of their way to find out about train times/ bus times etc. Our room was exceptionally clean and very modern - we felt as though we got a lot for our money. We loved the fact that you could order drinks and they would bring them to the pool for you along with nibbles. However, on the first day that we arrived we felt that the hotel missed a trick and should have had a permanent member of staff out at the pool taking orders - they would have made a packet! Breakfast had an excellent range of hot and cold food and the cappuccinos were delicious. If you don't fancy walking the 10-15 mins into the town centre, we found an excellent pizza restaurant just around the corner - Ristorante Cafe 23. Amazing prices and some of the best pizza and pasta that we ate on our travels.

Hotel San Marco was a very pleasant find but you do need to take a taxi from the station - it was only about 8 Euros so was worth it.

Our only other little niggle was the amount of chemicals in the pool. Our eyes were stinging almost immediately so we recommend checking the levels a little more carefully. Apart from that, this was a great place!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2012

Superbly located just outside the walls so an easy walk into town. rooms were very clean and functional. staff friendly and helpful. the pool was good to relax in after a day in town but beware of the mosquitos

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 13, 2012

We expected more from this hotel, based on some of the reviews and photos. However, in all fairness, the hotel decor didn't appeal to us and that is purely a question of taste. The breakfast was nice and one could eat on the outside terrace. The hotel is in walking distance to the walls and inside to the main attractions (15 minutes).
Upon arrival, we were taken aback by the stains found on the walls of our room. I asked the front desk to change our room based on this and he mentioned that the stains were just scuff marks. I can't confirm that but they didn't look like scuff marks. Also, the hallways were littered but we did arrive at 5:00 pm, in which case they may have been clean in the morning. The pool is nice although we didn't use it. Overall, this is an nice place to relax, enjoy the pool and the sun. I do think that the rooms should be repainted.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 3, 2012

My husband and I have just returned home after a stay in Hotel San Marco. We were very pleased with this hotel and it lived up to our expectations. Firstly we were met at reception by a really lovely man who was sincere and very helpful. Nothing is too much trouble. We were also met on another occassion by a younger guy who was lovely too. The room had everything one could ask for - large shower, view of the pool, safe, tv (with lots of channels!), comfy bed and fridge. The pool is perfect - ok it's not huge but it doesnt need to be. There is plenty of room to have a dip and a swim. Just bring insect repellant with you as there are insects crawling around and you may get bitten. There are umbrellas and you will have no trouble getting a deck chair. The breakfast was lovely and a big slection of boiled eggs, fresh fruit, cereal, toast, biscuits, ham, cheese, croisants etc - something for everyone and you can sit inside or out by the pool for breakfast. The bedrooms are cleaned to an extremely high standary everyday. You could eat off the floor with how incredibly well it is cleaned every day. Bikes can be reserved and rented from the hotel at a cost of 6 euro for half a day. It is worthwhile to rent them as you get to cycle the walls. However you can also rent them at different locations within the town at a reasonable price. The hotel is only about a 8min walk to the walls of the town and once inside, there are plenty of lovely restaurants from which to choose from. Overall we really enjoyed our stay in Hotel San Marco and we would recommend it to anyone looking for a place to stay in Lucca.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel San Marco

Also Known As:
San Marco Hotel
San Marco Lucca
Address: Via San Marco 368, 55100 Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Free Parking Room Service Swimming Pool
Hotel Style:
#11 Business Hotel in Lucca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel San Marco 3*
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