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“Friendly family run hotel” 4 of 5 stars
Review of Hotel Rex

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Hotel Rex
3.0 of 5 Hotel   |   Piazza Ricasoli 19, 55100 Lucca, Italy   |  
Hotel amenities
Ranked #13 of 58 hotels in Lucca
Hamilton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Friendly family run hotel”
4 of 5 stars Reviewed October 18, 2013

My wife and I have just returned from a four night stay at the Rex which we thoroughly enjoyed. This really is a family run establishment . Three generations are still actively involved in the hotel. The patriarch of the family, who I understand is well into his nineties, welcomes all the guests in the evening in the reception area. It really is quite charming. The reception is run during the day by Valentina to whom I must give a special mention. She was delightful and more than willing to help with travel arrangements etc or indeed any problem you had. Her English was excellent. The Hotel itself is almost perfectly situated within a stone's throw of the railway station and just outside the city walls. There is a bus stop within 30 yards of the front door.( By the way we travelled by public transport throughout our stay and found it cheap and reliable). The décor in the hotel is somewhat dated but has its charm and the facilities are all there including Wi-Fi in all the rooms. The breakfasts are adequate without being overly generous. The only criticism which could be made is about the hardness of the beds. They are firm but thankfully did not cause any sleepless nights All in all this hotel could be safely recommended and is excellent value for money

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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204 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Glasgow
Top Contributor
58 reviews 58 reviews
40 hotel reviews
Reviews in 41 cities Reviews in 41 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed September 30, 2013

Good, small family run hotel close to Lucca station and only about a ten minute walk from the historic centre of town. Made to feel welcome. Room was comfortable and clean. Breakfast - continental only - adequate.

Recommended for a short stay in Lucca - which can be a very busy place.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport News, Virginia
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 28, 2013 via mobile

Hotel Rex is very convenient to the wall (right across the street). Although it is very well loved it is very clean and comfortable. We lacked for nothing. We checked in and were immediately shown our free parking space. We were then shown our room. The bed was very large but slightly firm. That didn't prevent sound sleep. We used their free bicycles and toured all of Lucca. Breakfast was excellent. Once again, the staff could not have been friendlier. With cash and Rick's book you get a 10% discount.

Stayed September 2013, traveled as a couple
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Columbus, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 26, 2013

This hotel is truly within walking distance of the train station. We found the staff to be very helpful during our stay for 5 nights. Pietro went to Pisa to successfully look for a backpack that we left there the day before. The help of the staff in recommending sights, restaurants, and making meal reservations for us was the highlight of our stay there. I certainly would recommend the Hotel Rex to friends and my wife and I will stay there again should we return to Lucca in the future.
Dennis and Mary Sue, Columbus, Indiana, USA

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jersey, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 20, 2013

We stay here recently while touring Italy and I can honestly saying was by far the best hotel we stayed in. We had not booked many hotels before we went and when we arrived at the Rex and found they had rooms available we were pleasantly surprised, considering how good we found the hotel. The rooms are comfortable and spotless clean and in all our travels the only hotel we found in Italy with tea/coffee making facilities. Breakfast was plentiful with lots of choice and the views from our room in front of the square and over the old town to the side were lovely. The hotel is also very convenient for the train station althought you never heard the trains and my window was open most of the time. But my biggest thanks go to The staff and owner who were obviously old school hoteliers, they really new how to make you feel very welcome and they made our stay a wonderful experience thank you all. We will be back PS thank you for our gifts on departure.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Baltimore, Maryland
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 14, 2013

The staff at Hotel Rex were some of the most gracious we encountered on our stay in Tuscany, and the location couldn't have been any more convenient for train travelers - right around the corner from the stazione. Our room was beautiful, with vaulted ceilings and tiled floors, and a great view of the station square and historic Lucca city wall. Breakfasts were plentiful with wonderful pastries, and a very friendly atmosphere where we interacted with our fellow guests more than we did anywhere else. (I believe this was strongly influenced by the warm, welcoming staff who set such a lovely tone for the stay.)
We were scheduled for a one night stay, but after we traveled to Cinque Tarre only to discover that I'd made a mistake with reservations and we didn't have a room, we immediately called Hotel Rex in hopes of staying a second night. They graciously accommodated us in the height of August holiday season and after a long day of travel and disappointment, it felt like coming home. They apologized that our original room wasn't available (we certainly didn't expect it to be on such late notice) and showed us to one of the small, two level/loft apartments at the other end of the hotel. It had a very different feel than our previous room, but would certainly have been a nice option for a family, with enough bed space for 6. When we left the next morning the staff even had small gifts for us - after *they* saved *us*! :)
We would highly recommend Hotel Rex to anyone considering a visit to Lucca.

Room Tip: We requested a room with a view of the courtyard and would recommend that to anyone - especially aft...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 11, 2013 via mobile

We could easily find the location of the hotel, which is very close to the ancient city. The hotel personnel were very kind and helpful. Free parking and free wi-fi were also pleasing. We also enjoyed the rich breakfast.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hotel Rex

Address: Piazza Ricasoli 19, 55100 Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#13 Family Hotel in Lucca
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Rex 3*
Official Description (provided by the hotel):
Cozy family-run hotel located 100 meters far from the historic center and 80 meters far from the main railway station, convenient location for easy exploration of the countryside and the coast of Tuscany. Hotel Rex offers a range of services to its customers, such as free Wi-Fi in the entire building and in all rooms, a rich buffet breakfast with sweet and savory dishes, comfort for children and free parking places in front of the hotel. The friendly staff at Hotel Rex is always happy to answer all your questions and give you tips on how to make your stay special in Lucca and at Hotel Rex. ... more   less 
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Also Known As:
Rex Hotel Lucca

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