We really enjoyed this break. I want to make this clear at the start as I will be making some recommendations which although appearing negative are simply suggestions and points that guests might feel would be important to a more luxurious stay at little extra effort and cost on the part of the hotel. We had a triple room which was a great size and offered a wonderful view of the gardens, pool and backdrop of the cool, refreshing mountains. The hotel is luxurious and it really is a peaceful and appreciated oasis just outside Lucca. This is particularly relevant given that our visit was in July and the heat within the historic centre itself was overbearing and after a few hours of being jostled and praying for the shadowed areas it was vastly appreciated to climb back into the foothills and breathe in the fresh air, bask at the pool and rest those tired feet. The hotel itself was well located. The down side was perhaps the fact that although it was close to Lucca, it was situated on the main road and the traffic was simply crazy. This made it very difficult to get a decent walk and without a hired car one is left to resort to taxi journeys which can be pretty expensive for the short journey into Lucca and back. The hotel restaurant was great, the food very affordable and the al fresco dining a highly enjoyable experience. We did not find all of the staff the most helpful but on the whole they were pretty good and we certainly had no complaints, the restaurant staff were the best in our opinion. The extra charge for wi fi at a hotel of this quality appears a little mean and no complimentary water was supplied even in the hottest of conditions. It would also be helpful if more sun loungers were supplied around the pool area so as guests were assured of a seat as opposed to wondering each day if 10 a.m was already going to be too late. Why oh why does the pool close at 7.30 p.m. just at the time some guests might feel it has become a little cooler and a swim would be pleasant? The hotel should seek to provide guests with a leaflet outlining helpful details upon arrival, such as a local taxi number, the bus timetable into Lucca, location of some other local restaurants. I know that most people may hire a car and will therefore not have noticed these issues and car parking is well provided for. Some people however have come from further afield and do not want to drive for their short time away and perhaps some thought should be given to a little more of a helpful guide. It may even be worth considering a shuttle bus type taxi leaving and returning a couple of times a day to at least ensure a trip into Lucca is made more easy. The final point I would like to make which again would be helpful to guests at little cost to the hotel would be to be more accommodating regarding late checkout. I am aware that this can be difficult when the hotel is fully booked but it is not very helpful to offer the day at the swimming pool yet provide no room or facilities for changing prior to going to the airport. We had asked for a late checkout and initially there was a misunderstanding as they thought we wanted an extra night at the hotel. When I asked about the late checkout the next day I was told that the hotel had managed to rearrange the rooms to provide the room for one extra night. I told them that I did not want another night but only a late checkout. I was surprised when I was then told that it was impossible as the hotel was fully booked. It simply can't have been if 1 minute earlier I was being offered my room for the extra night. It is small details like this that leave one a little angered when the hotel has been well paid and respected by us throughout our stay and it makes one feel that along with the wifi issue, complimentary water issue and a few of the extra charges here and there that much importance is placed by the hotel on getting the last penny and it smells a little of lack of grace. All this said however I want to make it clear that these are simple suggestions but overall the hotel, location, staff, restaurant and facilities are all pretty good and lend to a most enjoyable experience. Many of the issues I have raised would be less of a problem if one is driving or has hired a car for the duration of the stay and perhaps more thought could be given to those guests who want a holiday from the driving as well.
- Official Description (provided by the hotel):
- Villa La Principessa is an elegant hotel with private park and swimming pool, surrounded by the hills around Lucca. All rooms are air-conditioned and bright.The historic centre of Lucca is 3 km from Villa La Principessa, formerly a noble residence.La Principessa's restaurant serves traditional recipes and Tuscan wines.The sun terrace and the garden offer panoramic views of the countryside. ... more less
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- Also Known As:
- Villa La Principessa Hotel Lucca
- Hotel La Principessa
- La Principessa Hotel