My husband and I stayed for only 2 nights while we visited Lucca. Our room overlooked the lovely garden. It was large and immaculate with at least a 12 foot ceiling ( indeed a villa ). The staff were friendly and helpful. Plus, the included breakfast was the best we've had on our Tuscany trip! Both nights we ate in the restaurant - outstanding! The risotto was the best I have ever had! The entire experience was a very positive surprise. I nearly didn't book the hotel because its web site didn't begin to do it justice. A real jewel.