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“Brilliant personal customer care and a superb hotel” 5 of 5 stars
Review of Villa La Principessa

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Ranked #18 of 57 Hotels in Lucca
Hampshire England
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
61 helpful votes 61 helpful votes
“Brilliant personal customer care and a superb hotel”
5 of 5 stars Reviewed December 21, 2012

We got an excellent welcome from the receptionist (always important, but does not always happen), who when she noticed my wife used a stick immediately offered to change our room. Lunch by the pool was excellent quality and value. This was the only time we had to give our room number as all the waiting staff seemed to know it after this. The main restaurant has an excellent menu and pages of superb local wines. In summer, you can eat on the terrace.
The room was large, comfortable and well maintained. The 30m outdoor pool was perfect, with good towel service. It had a bar for daytime or early evening drinks.
When we stayed in September, the hotel had significantly reduced its rates, and the best rate appeared on their web site rather than through agencies, which always seems sensible.
The hotel is circa 2 miles from Lucca, so is convenient for sightseeing.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
principessalucca, Direttore at Villa La Principessa, responded to this review, February 19, 2013
Thanks for your nice words. We are happy to have transmitted the attention we reserve to the Guest from the first steps that moves in the Villa; we take care to assist the Guest in every need 24 hours a day taking care of their relax in hotel, by the pool-area or in the garden offering them pease, good service and a choice of small pleasures...a snack, a light lunch or an aperitif with dinner.

We look forward to welcoming you again. Regards,
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209 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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parma
Contributor
14 reviews 14 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 24, 2012

great environment, friendly staff, nice place, good food, beautiful garden, ideal position.
what do you want more? possibly a touch expensive but luxury is to be paid, no chance.
Another good reaon to come back to Lucca, a city not to miss. After the bllodbath in Florence, Lucca ia a breath of fresh air, also in this strange fall weather.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
principessalucca, Direttore at Villa La Principessa, responded to this review, February 19, 2013
Thank you very much for your comment and we appreciated that you loved the hotel with its park, its gardens and the location of the villa which is just few steps from Lucca and half an hour from important and beautiful tuscan cities.
We are happy to have transmitted the constant attention we reserve to the Guest from the first contact and making so nice your stay.

We will be glad to welcome you once again.
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White Rock, Canada
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 23, 2012

Lovely old building, nice grounds, large comfortable room, outstanding breakfast selection, good restaurant. Excellent base for visiting Lucca and the surrounding Tuscan towns and seaside. The staff were friendly and helpful with good English skills.

Room Tip: pick a room facing the garden. But they all seemed nice.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
principessalucca, Direttore at Villa La Principessa, responded to this review, February 19, 2013
We thank you very much for the visit and for your nice comment. We do our best to offer a wonderful stay at Villa La Principessa taking care of the relax, of the privacy and of the food, suggesting nice palce to visit and discover.

We look forward to welcoming you once again
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Lisbon, Ohio
Top Contributor
141 reviews 141 reviews
24 hotel reviews
Reviews in 63 cities Reviews in 63 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed October 15, 2012

This is a beutiful hotel that has everything. The pool and grounds are great and the rooms are very nice. The breakfast is very nice and we enjoyed it on a very nice patio. The negatives are: 1) service is just OK. The hotel was fully booked and there were only a few wait-persons who worked the moring and evening meals; 2) the restaurant offers an evening menu that is both limited and expensive

Room Tip: I am sure that you can not go wrong.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
principessalucca, Direttore at Villa La Principessa, responded to this review, February 19, 2013
Many thanks for the important comment that you have dedicated to us.

One of our intent is offer the possibility to our guests to fully appreciate the swimming pool, the park and gardens around the Villa, sleep in a comfortable and well furnished room and give a desire to return

We do our best to improve and all comments are very precious.
We look forward to welcoming you again
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Khartoum, Sudan
1 review
5 of 5 stars Reviewed October 8, 2012

wonderful place to have lovely holidays and copious meals. taste the best italian food and wine for unforgettable time!!! don't forget to bike throught the fantastic town of lucca with its amazing walls.

Room Tip: we just saw our room and it was very confortable with the view on the garden
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
principessalucca, Direttore at Villa La Principessa, responded to this review, February 19, 2013
We thank you very much for the visit and for your nice comment. We do our best to offer a wonderful stay at Villa La Principessa taking care of the relax, of the privacy and of the food. The location is one of our pride because we are surrounding by a big ancient park, gardens and hills but just few steps from the medioeval town of Lucca.

We look forward to welcoming you once again
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Moscow, Russia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 6, 2012

This is a very beautiful villa, with wonderful interior and absolutely fantastic restaurant!!! Service is perfect. We could not use the pool (had a rainy weather :((( and this is the only hotel in Italy we've been to (we were in 7 hotels during this trip), that had an English-movie channel (it's really difficult to watch only CNN and BBC, but there you have a choice). Great place to stay and return. And, people, restaurant is a must go.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
principessalucca, Direttore at Villa La Principessa, responded to this review, February 20, 2013
We thank you very much for the visit and for your kind feedback. We do our best to offer a special stay at Villa La Principessa taking care of the relax, of the food and of the facilities.

We look forward to welcoming you once again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cardiff
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 28, 2012

We stayed here for the first 2 nights of our visit to Tuscany-we used Tripmaster to gauge other guests views-this is now a standard practise when looking for good hotels etc.I suppose you could describe the Villa as shabby-chic.-a few stains and chipped paintwork here and there but not off putting in the least.The room was large with lovely bed,great bathroom with large tub and plenty of hot water as well as good products for skin and hair.In room safe and fully stocked fridge was nice-still would like tea/coffee available in room-especially first thing in the morning.Pool area is beautiful -some people braved the cool water and seemed to enjoy that-pool closes mid Sept.American bar was nice to get drinks before and after dinner.Took dinner the first evening in the elegant white dining room-very expensive-but its nice to treat yourselves now and then.Food was first class as was the wine and professional served throughout.
Beakfast is served both inside or out depending on weather permitting.Buffet style with variety to suit all nationalities-US/French/German/Italian and Uk.
Lucca was once a bit of a secret but now is firmly on the Tourist Trail-do not miss this Tuscan Gem-we took in a recital of Music by Motzart and Puccini in a beautiful church behind Place di Napolean -Puccini was born in Lucca and is much celebrated in the town.Just across from the Villa is a Patisserie /Icecream place where we enjoyed the best coffee and cakes etc on our entire stay-the price was very reasonable as it is mainly locals who use it-a great little find.

Room Tip: Our room was 151 and had views of the pool and gardens with the hills behind.It was in the annexe .W...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
principessalucca, Direttore at Villa La Principessa, responded to this review, April 14, 2013
We thank you very much for the visit and for your nice comment. We do our best to offer a wonderful stay at Villa La Principessa taking care of the relax, of the privacy and of the food and suggesting nice place to enjoy and discover Tuscany at its best.

We look forward to welcoming you once again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa La Principessa

Address: Nuova per Pisa 1616/G, 55050 Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool
Hotel Style:
#6 Family Hotel in Lucca
#8 Romantic Hotel in Lucca
#8 Luxury Hotel in Lucca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Villa La Principessa 4*
Number of rooms: 41
Official Description (provided by the hotel):
Villa La Principessa is an elegant hotel with private park and swimming pool, surrounded by the hills around Lucca. All rooms are air-conditioned and bright.The historic centre of Lucca is 3 km from Villa La Principessa, formerly a noble residence.La Principessa's restaurant serves traditional recipes and Tuscan wines.The sun terrace and the garden offer panoramic views of the countryside. ... more   less 
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Also Known As:
Villa La Principessa Hotel Lucca
Hotel La Principessa
La Principessa Hotel

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