We got an excellent welcome from the receptionist (always important, but does not always happen), who when she noticed my wife used a stick immediately offered to change our room. Lunch by the pool was excellent quality and value. This was the only time we had to give our room number as all the waiting staff seemed to know it after this. The main restaurant has an excellent menu and pages of superb local wines. In summer, you can eat on the terrace.
The room was large, comfortable and well maintained. The 30m outdoor pool was perfect, with good towel service. It had a bar for daytime or early evening drinks.
When we stayed in September, the hotel had significantly reduced its rates, and the best rate appeared on their web site rather than through agencies, which always seems sensible.
The hotel is circa 2 miles from Lucca, so is convenient for sightseeing.