The hotel is very conveniently situated for getting anywhere in Lucca.
I shared a room with a friend. The room had a balcony and a pleasant view. The decor was tired, the bathroom small and overcrowded, with no shower screen or curtain so the water went everywhere. My bedside light didn't work, and the air con dripped. There was no safe in the room but a safe facility at reception. The bed was comfy but the pillow lumpy.
Breakfast was "continental", self-service including drinks from a machine, in a room too small for the purpose. The food was satisfactory, but not a lot of choice, and the croissants lovely.
The staff were helpful, pleasant and the reception staff spoke fairly good English.
The free Wifi worked fine.
The Lucca music festival is held in July and we had not realised that this involves some very, very loud performances from the piazza just outside the hotel. The surrounding roads were cordoned off so returning to the hotel in the evening required map-reading our way around very crowded streets. I do feel that we should have been made aware of these nearby concerts at the time of booking. One lady checked in during the afternoon, heard the band sound-checking, and immediately went off to find another hotel.
All in all, a mixed experience: hotel is satisfactory if you don't set your expectations too high, and you're planning to get out and about.
- Official Description (provided by the hotel):
- The Hotel Universo is the very first hotel built in Lucca, locatedo in the hearth of the historical centre. Estabilished as a guesthouse around 1850, under the name of "Locanda Universo and Tosca" it became an hotel in 1857. The Hotel is definitely the best starting point to discover the treasures of Lucca and its surroundings: within a few minutes walk you can reach all the sights of the city. ... more less
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- Also Known As:
- Universo Hotel Lucca