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“Good location but mediocre hotel” 3 of 5 stars
Review of Hotel Universo

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Hotel Universo
3.0 of 5 Hotel   |   Piazza del Giglio 1, 55100 Lucca, Italy   |  
Hotel amenities
Ranked #39 of 56 Hotels in Lucca
Bury St. Edmunds, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Good location but mediocre hotel”
3 of 5 stars Reviewed July 16, 2014

The hotel is very conveniently situated for getting anywhere in Lucca.

I shared a room with a friend. The room had a balcony and a pleasant view. The decor was tired, the bathroom small and overcrowded, with no shower screen or curtain so the water went everywhere. My bedside light didn't work, and the air con dripped. There was no safe in the room but a safe facility at reception. The bed was comfy but the pillow lumpy.

Breakfast was "continental", self-service including drinks from a machine, in a room too small for the purpose. The food was satisfactory, but not a lot of choice, and the croissants lovely.

The staff were helpful, pleasant and the reception staff spoke fairly good English.

The free Wifi worked fine.

The Lucca music festival is held in July and we had not realised that this involves some very, very loud performances from the piazza just outside the hotel. The surrounding roads were cordoned off so returning to the hotel in the evening required map-reading our way around very crowded streets. I do feel that we should have been made aware of these nearby concerts at the time of booking. One lady checked in during the afternoon, heard the band sound-checking, and immediately went off to find another hotel.

All in all, a mixed experience: hotel is satisfactory if you don't set your expectations too high, and you're planning to get out and about.

Room Tip: Rooms 64 and 65 have a balcony over the piazza.
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Stayed July 2014, traveled with friends
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402 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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WESTMIDS
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 14, 2014

We had a flying visit to Lucca and stayed here for 4 nights, a perfect location situated inside the old city walls so unless you want to visit Pisa or Florence (which are only a short train journey away) there is no need for taxis or car hire.
The hotel is ideal for anyone who likes to walk out in the evening for a drink or to eat as there are a host of bars and good quality restaurants closeby.
The hotel is old but in a good state of repair rooms spacious and many overlook the main piazza. Breakfast was quite good with a fair selection of food, although the dining room was a tad on the small side for the number of residents.Having said that the place was clean and the staff very helpful.
If you visit the hotel take the time to walk around floors 1 & 2 and have a look at the wooden sculptures on the walls one is a hat and scarf the other is a coat and gloves lifelike and truly amazing.

Room Tip: Ask for a room overlooking the main piazza
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucca
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 8, 2014

do not pay the high regular price - only if you get a bargain (<< below 60 Euros per night for a single incl breakfast). You pay for the location. Rooms very small, Italian breakfast not more than average

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Galahotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 30, 2014

I stayed with a family group aged from 18 to 80. It's right in the centre with a nice piazza to have coffee while you meet with family going in and out. It's handy for everything from the city walls to the sights to the bus station. It has an air of faded elegance which we liked. The rooms varied. Some had baths and some were smaller than others. Some overlooked the piazza which was noisy at night and some faced over the back without a view. It was all well organised and clean. The breakfast is plentiful continental. If you don't like the coffee dispenser, join the locals in the Cafe Sylvia just outside for a great Espresso any time after seven in the morning.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Blackpool
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 25, 2014

Stayed at this hotel with some friends June 2014. This is a lovely unique hotel and yes the location is excellent but the hotel is a great place to stay. It is steeped in history, clean and the rooms we stayed in were spacious and perfect overlooking the square, fresh towels and linen everyday. To update and spruce up this hotel would take away the charm and character and obviously this would be reflected in the prices. The staff were helpful and friendly and the breakfast was more than adequate. If you are looking for a top class hotel where your shirts get ironed then go elsewhere and pay them prices. But keep the Universo just the way it is, unique and charming and so very Italian.

Room Tip: Stayed in room 65 little balcony with views over square, a little noisy in the morning but if you ar...
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed June 10, 2014

As others have said, the only thing going for this place is location--and given how tiny Lucca is, you'd be far better off staying at a nicer, less expensive place and simply walking a few extra steps. Shabby, overpriced, dim rooms; iffy plumbing; no amenities; semi-surly staff. The tiny breakfast room had those awful, stained, back-to-back, no-room-to-wiggle-out chairs. Eating there was a caricature of everyone's worst, cruddiest European breakfast buffet experiences. Over 200 US dollars a night, wasted.

Room Tip: Avoid the first floor (one up from the ground floor) facing the back. No natural light and a view of...
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  • Stayed May 2014, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
1 review
2 of 5 stars Reviewed June 9, 2014

Exept the exellent location, everything else is way from a 4 star experience.

You can't Iron your own shirts and the hotel use a expernal company for ironing, it cost 7 € for each shirt and they will be back within 48 hours. Completely useless when you have a business meeting the next day and you arrives i the afternoon!

The WiFi didn't work at all during my stay - pretty useless!

The breakfast is minimalistic, no hot stuff like eggs, bacon, sussages etc. only dy bred, boring cheese and dry ham.

If you want to leave your bag after check-out, they have no safety room and leay your belongings next to the main door, where everyone can steal from your bags and they take no responsabillity.

When you check out, they add another 6 € city tax to the overprised room and it can only be paid in cash. Rediculles, if this fee was an officiel fee, why can the whole amount of invoice don't be covered by a creditcard payment. If you don't have cash, you have to find a ATM before you can check out, unbeliveable anno 2014!

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Universo

Address: Piazza del Giglio 1, 55100 Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#7 Business Hotel in Lucca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Universo 3*
Number of rooms: 56
Official Description (provided by the hotel):
The Hotel Universo is the very first hotel built in Lucca, locatedo in the hearth of the historical centre. Estabilished as a guesthouse around 1850, under the name of "Locanda Universo and Tosca" it became an hotel in 1857. The Hotel is definitely the best starting point to discover the treasures of Lucca and its surroundings: within a few minutes walk you can reach all the sights of the city. ... more   less 
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Also Known As:
Universo Hotel Lucca

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