We stayed here for 11 nights at the end of May and I'm surprised at some of the negative reviews expressed.
It's in an ideal location within the city walls of Lucca, next door to one of the cities best restaurants, and adjacent to all the major sites, shopping and restaurants.
We found all the staff we encountered friendly, helpful and efficient throughout our stay, so met most of them in that time.
Our room was great (number 11) with a huge vestibule and bedroom with a good sized toilet and shower room. It was on the corner of two major piazzas, so was a little noisy later at night, but the windows when shut did reduce it quite a bit.
The shower had a huge head, the water was always piping hot and we had loads of nicely smelling towels each day.
Yes, the bed was firm but we like it that way and it was big! The bed linen was changed very often, which was nice when you're staying for 11 nights.
The only downside was the breakfast room. It was crammed and got busy very early on, there wasn't a huge variety to choose from - 1 cheese and 1 meat, hard boiled eggs, various breads and pastries, some yoghurt and fruit. It would have been nice to have more variety over our stay, but as most guests appeared to be there for a few days only, I expect it's OK for most. The girls cleared away tables quickly and always kept the food replenished so you didn't have very long to wait, or run out, if you didn't get a table. We were down at different times and always got a table, as did all the guests when we stayed.
We travelled by car and the garage the hotel uses is expensive (26 Euros per night), but they did suggest an adjacent public car park which was only around 8 Euros overnight and was about 10 minutes walk.
Wouldn't stay anywhere else in Lucca, and would certainly stay again - in room 11!
- Official Description (provided by the hotel):
- The Hotel Universo is the very first hotel built in Lucca, locatedo in the hearth of the historical centre. Estabilished as a guesthouse around 1850, under the name of "Locanda Universo and Tosca" it became an hotel in 1857. The Hotel is definitely the best starting point to discover the treasures of Lucca and its surroundings: within a few minutes walk you can reach all the sights of the city. ... more less
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- Also Known As:
- Universo Hotel Lucca