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“No baggage assistance” 4 of 5 stars
Review of Hotel Universo

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Hotel Universo
3.0 of 5 Hotel   |   Piazza del Giglio 1, 55100 Lucca, Italy   |  
Hotel amenities
Ranked #39 of 57 hotels in Lucca
los angeles
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“No baggage assistance”
4 of 5 stars Reviewed January 24, 2013

This hotel has nice rooms, however there is no help with luggage, so if you are old or handicapped, it is a bit of a struggle. Also, the breakfast room is very crowded! However, the location is good for walking the town inside the walls. It is near the Duomo and also near a deconsecrated church that does nightly Puccini concerts. Also, good restaurants close by!

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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359 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Bruxelles
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 14, 2013

I am quite familiar with the beautiful city of Lucca, but staying at this charming and fascinating hotel has been an enlightening experience. We have been kindly and expertly guided through the many possibilities and options for the choice of rooms, finding what we felt was the right combination -quality for god price. We found ourselves in the middle of the town, walking distance from everywhere, quite literally. Besides, and most importantly, we were kindly and warmly guided thorugh the city many attractions and centres of interest in a very personalised way. Rarely have I found so much competence and generosity in sharing an obviously deep love for the place. We have discovered sides of the city, and of the city's life, that we would not have suspected. That was a very good start. The ambience is extremely elegant without ostentation, in a very aristocratic yet unassuming way. The service friendly and very efficient. A special mention for the breakfast, rich and fulfilling. That's what we felt Tuscany is about.

Room Tip: Rooms in the back are more silent, but you cannot enjoy the view. Make sure you enquiry on the kind...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed January 13, 2013

Value hotel for the price. Spacious room, bathroom with a good view (imagine soaking in the tub with a view of surrounding rooftops), lots of closet space (I wish we were staying more than just 1 night so I could have filled it up!). WIFI signal was spotty in the room but who needs that anyway if you intend to be out soaking Lucca up.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, United Kingdom
Top Contributor
459 reviews 459 reviews
149 hotel reviews
Reviews in 181 cities Reviews in 181 cities
544 helpful votes 544 helpful votes
4 of 5 stars Reviewed January 7, 2013

Arriving by train we found the Hotel very easily - a comfortable 5 to 10 min stroll from the station. It's located inside the City walls astride 2 squares. We arrived in January and there was a market and ice rink in one square which was loveley.

Check in was painless - polite efficient staff.

The exterior and public areas of the Hotel have a real sense of history. Reception and an adjoining reading / relaxation room are plush.

The rooms are fairly basic- small bathroom - tiny shower cubicle, and the rooms could do with some decoration as its v basic. Free wifi worked well as did the TV.

Breakfast was just about ok - certainly nothing to shout about.

But all in all we were happy with our 2 nights here - reasonably comfortable and very affordable with a good location. Would stay here again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 3, 2013

Lovely hotel, perfectly positioned to explore the beautiful town! Room was spacious and opened our windows to a beautiful view of the square.

The hotel is tradional Italian grandure, no mod cons but the air con did the job in the 90 degree heat.

There was a range of couples with our holiday party and all from different backgrounds and we all said we'd go back to the same hotel and can't wait to go back to Lucca.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Exeter, United Kingdom
1 review
1 of 5 stars Reviewed December 29, 2012

what a total disapointment, my husband had always wanted to stay here. from the outside it looked like we were going to step back in history and stay in a magnificent hotel.....how wrong we were!! the reception staff were unfriendly they were boardering on rude. the rooms were awful with odd sized single beds pushed together and the bathroom was cold and full of mildew. the toilet was far from clean.....and as for the breakfast, if you like luke warm bitter coffee and cold boiled eggs you will enjoy. this was a complete diasapointment considering the wonderful location.

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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UniversoLucca, Proprietario at Hotel Universo, responded to this review, January 21, 2013
Dear Friend, thank you for reviewing our hotel here. I am really sorry that your stay was not up to the expectations. It seems that you didn’t like neither the hotel neither the staff so it’s very difficult for me to answer to this comment.
Please trust me if I say that we care. We care of our guests, we care of our job. We try every day to give our friends coming here the sensation of being everytime more then welcome and we try to let our guests feel that we are here for them, to make their holidays pleasant in our beautiful city. The only thing I can say to you is that I really hope I will have an other chance with you to show you what I’m saying: we care. Marianna Marcucci – Hotel Universo
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Surfers Paradise, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 10, 2012

We found this hotel easy to find once we arrived by train. The receptionist was very helpful. the room was small but very comfortable. Great to have your own bathroom. Breakfast was served n the dining room each morning and was very good. The hotel is in a great position with bars and restaurants all around. We went back a few streets and found some very good local restaurants with great a great local menu. Saturday night it seems the whole of Lucca comes to this area to be seen. Everyone dresses up and just mill around chatting. Great place will come back some day and we would stay in this hotel again great value and quiet.

Peter and Diane Asmar

Room Tip: All rooms had a good view
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Universo

Address: Piazza del Giglio 1, 55100 Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#7 Business Hotel in Lucca
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Universo 3*
Official Description (provided by the hotel):
The Hotel Universo is the very first hotel built in Lucca, locatedo in the hearth of the historical centre. Estabilished as a guesthouse around 1850, under the name of "Locanda Universo and Tosca" it became an hotel in 1857. The Hotel is definitely the best starting point to discover the treasures of Lucca and its surroundings: within a few minutes walk you can reach all the sights of the city. ... more   less 
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Also Known As:
Universo Hotel Lucca

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