We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location, a hotel with charachter and a sense of history.” 4 of 5 stars
Review of Hotel Universo

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Hotel Universo to your Saves list
Hotel Universo
3.0 of 5 Hotel   |   Piazza del Giglio 1, 55100 Lucca, Italy   |  
Hotel amenities
Ranked #36 of 56 Hotels in Lucca
Yorkshire, United Kingdom
Top Contributor
509 reviews 509 reviews
151 hotel reviews
Reviews in 193 cities Reviews in 193 cities
599 helpful votes 599 helpful votes
“Great location, a hotel with charachter and a sense of history.”
4 of 5 stars Reviewed January 7, 2013

Arriving by train we found the Hotel very easily - a comfortable 5 to 10 min stroll from the station. It's located inside the City walls astride 2 squares. We arrived in January and there was a market and ice rink in one square which was loveley.

Check in was painless - polite efficient staff.

The exterior and public areas of the Hotel have a real sense of history. Reception and an adjoining reading / relaxation room are plush.

The rooms are fairly basic- small bathroom - tiny shower cubicle, and the rooms could do with some decoration as its v basic. Free wifi worked well as did the TV.

Breakfast was just about ok - certainly nothing to shout about.

But all in all we were happy with our 2 nights here - reasonably comfortable and very affordable with a good location. Would stay here again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

389 reviews from our community

Traveler rating
    98
    147
    89
    38
    17
See reviews for
40
200
24
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 3, 2013

Lovely hotel, perfectly positioned to explore the beautiful town! Room was spacious and opened our windows to a beautiful view of the square.

The hotel is tradional Italian grandure, no mod cons but the air con did the job in the 90 degree heat.

There was a range of couples with our holiday party and all from different backgrounds and we all said we'd go back to the same hotel and can't wait to go back to Lucca.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, United Kingdom
1 review
1 of 5 stars Reviewed December 29, 2012

what a total disapointment, my husband had always wanted to stay here. from the outside it looked like we were going to step back in history and stay in a magnificent hotel.....how wrong we were!! the reception staff were unfriendly they were boardering on rude. the rooms were awful with odd sized single beds pushed together and the bathroom was cold and full of mildew. the toilet was far from clean.....and as for the breakfast, if you like luke warm bitter coffee and cold boiled eggs you will enjoy. this was a complete diasapointment considering the wonderful location.

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UniversoLucca, Proprietario at Hotel Universo, responded to this review, January 21, 2013
Dear Friend, thank you for reviewing our hotel here. I am really sorry that your stay was not up to the expectations. It seems that you didn’t like neither the hotel neither the staff so it’s very difficult for me to answer to this comment.
Please trust me if I say that we care. We care of our guests, we care of our job. We try every day to give our friends coming here the sensation of being everytime more then welcome and we try to let our guests feel that we are here for them, to make their holidays pleasant in our beautiful city. The only thing I can say to you is that I really hope I will have an other chance with you to show you what I’m saying: we care. Marianna Marcucci – Hotel Universo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 10, 2012

We found this hotel easy to find once we arrived by train. The receptionist was very helpful. the room was small but very comfortable. Great to have your own bathroom. Breakfast was served n the dining room each morning and was very good. The hotel is in a great position with bars and restaurants all around. We went back a few streets and found some very good local restaurants with great a great local menu. Saturday night it seems the whole of Lucca comes to this area to be seen. Everyone dresses up and just mill around chatting. Great place will come back some day and we would stay in this hotel again great value and quiet.

Peter and Diane Asmar

Room Tip: All rooms had a good view
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Top Contributor
93 reviews 93 reviews
35 hotel reviews
Reviews in 51 cities Reviews in 51 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 9, 2012

I stayed here on holiday this year in August. I booked a classic superior room which was clean and had a view over the piazza below. It was also very small and a bit basic. The main problem was the shower - the bathroom had modern fittings but the shower cubicle was very very small - you bang your elbows just reaching for the soap. This would have been fine for a few days but not for the week we had planned. However, following an issue with the air-conditioning we were upgraded to a deluxe room by the VERY helpful and friendly staff and what a difference! It was like a loft-style apartment with a walk-in shower and loads of space. It did not look out over the square but this was in fact a good thing because it was much quieter!

Breakfast is included and was adequate - there is not a huge choice if you are used to buffet-style breakfasts and the breakfast room is very cramped and a bit dingy. Everything that was supposed to be fresh was very fresh though and there was plenty of it. Set up of the food buffet could be a lot better with drinks on a separate table which would ease the flow and a lick of paint in a lighter colour would make it a more pleasant environment.

The hotel as a whole has a wonderful feel of faded grandeur and is in SUCH a good location. You are a stroll away from restaurants, bars, churches, museums plus the city walls and the train station. We really enjoyed our stay but if you can afford the deluxe room then I'd recommend you go for it.

Room Tip: Go for the deluxe room particularly if you are tall - the classic superior rooms are very clean and...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missoula MT
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 5, 2012

Hotel Universo was our first stop on our first trip to Italy. What a wonderful place to start a journey. It is located on a beautiful piazza with restaurants nearby. The room was cozy and comfortable and clean. The staff was very friendly and helpful. It does have the smallest elevator I have ever been in but that was part of the charm. Our first night we went to bed very early then we were awakened by beautiful music playing in the piazza, we looked out our window and people were dancing the Tango inside a circle of luminaria's, children were playing and riding tricycles. It was such a wonderful welcome to Italy. Located in a very convenient spot to get to see Would recommend to Hotel Universo to anyone wanting a great place to stay. It is centrally located and easy to get to all of the things we wanted to see in Lucca. This is a charming, old place to stay if you want to get a feel of the past.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Dorado Hills, California
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 2, 2012

This 300 year old hotel is a grand, old, probably haunted gem. The ambience is dark and mysterious, especially at night. The room was large and clean, and had beautiful tile in the bathroom. The breakfast was good. The staff were not the friendliest, but were quite professional. The elevator was unreliable, causing us to carry our heavy bags down 5 flights of stairs.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Universo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Universo

Address: Piazza del Giglio 1, 55100 Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#7 Business Hotel in Lucca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Universo 3*
Number of rooms: 56
Official Description (provided by the hotel):
The Hotel Universo is the very first hotel built in Lucca, locatedo in the hearth of the historical centre. Estabilished as a guesthouse around 1850, under the name of "Locanda Universo and Tosca" it became an hotel in 1857. The Hotel is definitely the best starting point to discover the treasures of Lucca and its surroundings: within a few minutes walk you can reach all the sights of the city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Hotel Universo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Universo Hotel Lucca

Owners: What's your side of the story?

If you own or manage Hotel Universo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.