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Eurostars Toscana Lucca: Traveler Reviews

4.0 of 5
Viale Europa 1135 | San Concordio, 55100 Lucca, Italy
Hotel amenities
Eurostars Toscana Lucca
Ranked #20 of 63 hotels in Lucca
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333 reviews from our community

    Trip type
Traveler rating
    93
    183
    47
    7
    3
Date Rating
Al Khobar, Saudi Arabia
Top Contributor
59 reviews 59 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“Excellent Value!”
4 of 5 stars Reviewed December 30, 2012

Good location. Just off of the Motorway and about 15 minute walk to the walls of Lucca. Rooms are bright, clean and comfortable. Bathrooms are very clean and well furnished. Free WiFi throughout the property. The inclusive breakfast is very, very good. Very nice selection of meats, cheeses, fruits and breads. Good selection of hot beverages. Free secure parking. Very quiet. Convenient to many local restaurants and gelateria's! Rate is excellent!

Room Tip: toward the back of the hotel away from the highway.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask twaone about Eurostars Toscana Lucca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quebec, Quebec, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“Clean, calm and cool!”
5 of 5 stars Reviewed December 27, 2012

Very good hotel and a good price+quality deal. Very clean (recent builing), helpful staff. The hotel is about 10-15 minutes walking from Lucca / train station, maybe 2 minutes in car :) WiFi everywere and free.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Karl L about Eurostars Toscana Lucca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Excellent Hotel-- Efficient Friendly Staff”
4 of 5 stars Reviewed November 19, 2012

We were travelling by car so the hotel was very convenient to find off the highway, and also very easy to access the highway again on our way to Siena. The room was quite large and very clean and modern. The room & bathroom was one of the better ones we had while in Italy.
We found the location to be good as well as we walked to the walled city in less than 20 minutes. We also found an excellent family restaurant on the way back to the hotel (actually not far from the hotel) on the right side of the street. The raviolli and risotto was to die for and the wine good and inexpensive--25 Euros for the meal and a litre of wine.
The service provided by the front desk at check in was exceptional. I had booked the hotel through another agency (lastmin.com) and they failed send the reservation to the hotel. The desk clerk was very accommodating and tried every source to find our reservation. I can't remember her name however I encountered very few hotel clerks\receptionist with as much patience as her and extremely pleasant on top of it. After unsuccessfuly calling the booking agency, they offered a room at a much better rate than what I was charged by LM.Com. The hotel manager even got involved and tried calling lastminute.com to clarify the situation.
The buffet breakfast was excellent with a large variety of hot and cold dishes to choose from.

After complaining to LM.com by phone and email I received a standard canned reply that was insensitive and did not at all respond to the issues I explained in my email, so they are definitely not a booking service that I will ever use again, and I would not recommend them to anyone. (I am writing this review on Tripadvisor as I know they do not censor the reviews.)

Room Tip: I don't know if they have a pool or spa, as I did not ask. I would have rated the value higher...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Brunokathy about Eurostars Toscana Lucca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, Brazil
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
“Best hotel in our trip”
5 of 5 stars Reviewed October 22, 2012

This hotel was the best one we stayed during our trip to Italy.
Service was excellent, with highlight to the receptionist Monica, who was really, really helpful!
The room was big, modern, and clean. The shower box and the shower itself were really good.
Breakfast was great, free internet is available to the guests and they even rent bikes, if you want to see Lucca that way.
It is out of the city walls, but a very short walk from it.
Will definitely go back (depending on the price), if I get the chance. ;)

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask ricardomello about Eurostars Toscana Lucca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Genuine Hospitality”
5 of 5 stars Reviewed September 24, 2012

How refreshing to have such personal attention from the moment I approached the reception desk.
Very gently i was asked would I prefer to speak in English or italian, and then given a map and a short explanation of how to explore the centro storico on foot and where to park.
The meal was excellent, reasonably priced and the waitress was happy to adjust the menu to meet my preferences.
The room was calm, very quiet and beautifully appointed.
I cannot wait to go again.

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask OxfordLady63 about Eurostars Toscana Lucca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
Eurostars Toscana Lucca
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Il Ponte
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Additional Information about Eurostars Toscana Lucca

Also Known As:
Eurostars Toscana Lucca Hotel Lucca
Eurostars Toscana Lucca Hotel
Eurostars Toscana Hotel Lucca
Lucca Eurostars Toscana Hotel
Address: Viale Europa 1135 | San Concordio, 55100 Lucca, Italy
Region: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#11 Luxury Hotels in Lucca
#14 Family Hotels in Lucca
Price Range: $
Hotel Class:4 star (4*)
Reservation Options:
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