We stayed for one night in 'Paolina'. The room was as described and as depicted on the website. Room spacious, very clean and if you like the painted walls very peaceful and relaxing. Bed was comfortable, room had TV, heating/aircon, mini bar and room safe. Bathroom was spotless, with great whirlpool bath and shower.
Hotel location was perfect. Close to the center of the town (bars/cafes/restaurants), walk-able to everywhere including the train station but also quiet. We had a great nights sleep.
Breakfast was very good, soft music to accompany fresh orange juice, great coffee in trendy cups, just about perfect.
All the staff we met were friendly and helpful.We arrived early and were allowed to check in immediately as the room was ready. We borrowed a large umbrella as it poured with rain. At night we were given a couple of recommendations for dinner and as it continued to rain and choose the osteria close by. It was a great choice and dinner was inexpensive but good. (turn left outside the hotel and walk about 30 yards to the end of the street its on the corner, you will not be disappointed).
Nothing to complain about at all. This would certainly be a hotel we would return to when we come back to lovely Lucca.I wish we could have stayed another night.