Palazzo Alexander is in a great location in Lucca- close to the shops, church, restaurants ... It is a beautiful, quaint family owned hotel . The hotel staff could not have been more friendly and helpful. One of them actually helped us park our car in the parking lot! The breakfast was very good and included in our price. There also was WiFi service and a laptop available for customer use. The rooms were a decent size, but ask for the corner room. It's about twice the size for the same price. My husband and I truly enjoyed our stay in this charming hotel in beautiful Lucca.