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BEST WESTERN Grand Hotel Guinigi: Traveler Reviews

4.0 of 5
Via Romana 1247, I-55100 Lucca, Italy
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BEST WESTERN Grand Hotel Guinigi
Ranked #18 of 63 hotels in Lucca
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224 reviews from our community

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UK
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
43 helpful votes 43 helpful votes
“Great Hotel, Good Service, but not near the centre.....”
4 of 5 stars Reviewed September 11, 2012

We, a family of four, stopped here on an overnight stop in August 2012, on our way back up to Monaco from Rome. The hotel itself is not technically in Lucca, as it is on the outskirts, just outside the town sign boundary. On the outside the building looks a little dated, with pseudo Moorish architecture. However, inside, the hotel is very nice and spacious with a dedicated reception area and a separate bar area. Although there is WiFi throughout the building, there is a public computer and printer in the reception area, if you need to run of any documents, such as boarding passes, etc.

Checking in at reception was a breeze with the receptionists speaking both Italian and English (to a good standard). As other reviewers have stated, this hotel appears to have a deal with a far east tour company, as there was a coach load of tourists from Hong Kong checking in, just after us. However, this didn't affect the check in process, as I believe that the tour guide does this en mass.

The very spacious family room that we booked was excellent and was fitted to a fairly high standard. Two separate rooms with a spacious toilet/bathroom. The main bedroom had a double bed, fitted wardrobes and a flat screen TV. The other room had two single beds, wardrobes, a flat screen TV and a dinning table and chairs. There was also a coffee making facility in the room. Also, a big plus when visiting Italy in August, the Air Con was good.

Our hotel deal included a buffet breakfast, which was very good. A wide selection of savory and sweet items and coffee adhoc (just tell the barrister what type of coffee you require and they will prepare it fresh). Tea and other beverages are self service.

With regards to visiting Lucca (the walled city area), it is quite a long way to walk. Therefore, I suggest that you either drive your car to the outskirts of the first city wall and park up (free after a certain time), or you take a taxi. The drive to the city centre is one straight main road, so you shouldn't get lost. Once within the walled city, you can hire a cycle for a small fee and actually cycle around the outer city wall (as well as anywhere else in the city). Cycling and walking really are the best way to get around this beautiful part of Tuscany.

In Conclusion: We found this hotel to be excellent value and would definitely stay here again. In fact, out of all the places we stayed in Italy and France this summer holiday, this hotel was our children's favorite (probably due to spaciousness of the rooms, beats Novotel any day...)

With regards to Lucca, it is a hidden gem. Everybody talks about Florence, Pisa and Siena. However, you must visit Lucca. It is a charming beautiful town.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Soloman2k about BEST WESTERN Grand Hotel Guinigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
“Nice hotel close to town”
4 of 5 stars Reviewed August 27, 2012

We stayed with our 3 children in a spacious and very affordable suite with one master bedroom and one living room with 2 beds and a large bathroom with tub *and* shower
The rooms was very clean, and well isolated from the street noise, and fully equipped with large flatscreen tvs in each bedroom and a large choice of channels
Nice an comfortable beds
Breakfast was fabulous (including allergy-specific products) and staff friendly and attentive.
Reception desk staff was also competent and fluent in English.
The only down side is the location of the hotel: it is 1.5 km from central Lucca, and walking there is not an option (esp w children) in the absence of pedestrian pavement. A public shuttle is available but stops service at 20:00 so a car is a must. That being said, parking is well organized at the entrance of the city so it was not a problem for us.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask WorldHopperEU about BEST WESTERN Grand Hotel Guinigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Mixed Reviews”
3 of 5 stars Reviewed August 16, 2012

This hotel - as you can see - has had quite mixed reviews. I would definitely read reviews carefully as some the comments really hit home upon arrival. I realize some of my concerns may not be of concern for everyone, but I will highlight some of them:
The hotel is quite far away from town and the road around it is quite busy so I wouldn't feel comfortable riding into town - especially with kids. The place is pretty dated and in a fairly unattractive part of town. There is no pool and no grounds to speak of. There is little for kids to do and the games room is meagre. The staff were friendly and attentive.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask BalmyBeach about BEST WESTERN Grand Hotel Guinigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Stayed 1 night on way to Pisa Airport”
4 of 5 stars Reviewed July 12, 2012

The hotel had mixed reviews but the room we stayed in was very nice bathroom looked new very clean. Overall the whole hotel very clean the breakfast room was the same , The breakfast was very good with lots ob choice. The hotel did have a strange feel very large corridors and 4 lift is was massive. On the 5th floor you can access a small area to sunbathe only 2 loungers.
The bus stops right outside the hotel you to Lucca it does drop you right within the walls.Last bus back is about 8.0pm but walk to the train station 2 minutes away and a taxi cost us just 6 euro's.Buy your bus tickets from reception cost 1 euro each way.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Leeds007uk about BEST WESTERN Grand Hotel Guinigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teesside
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
“Best Western have excelled with this hotel”
5 of 5 stars Reviewed July 9, 2012

Stayed 4 nights (3rd to 7th July 2012). This hotel deserves the title "Grand" - the foyer etc is beautiful. Our room was large, super king size bed & really good air con (needed as temps in high 90s). Breakfast was fine - hot & cold choices as well as pastries, fruit etc & also decent teabags! We were on bed & breakfast package so did not eat dinner but did have snack in bar & wine etc was reasonably priced .Location is not far from the walled city of Lucca. Bus stop straight outside hotel BUT - despite timetables bus did not come after 6.30 pm. We took car into Lucca in the evening & found plenty of parking in the walled city - parking is also free after 8 pm. This hotel is an ideal base for visiting Pisa, Florence, Viareggio & Montecatini. We intend to return to this hotel next year

Room Tip: we were in room 207 which looked onto other rooms (hotel is H shaped). Ask for room at back for bet...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Rossies about BEST WESTERN Grand Hotel Guinigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eurostars Toscana Lucca
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Lucca, Province of Lucca
4 of 5 stars 334 Reviews
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Additional Information about BEST WESTERN Grand Hotel Guinigi

Also Known As:
Best Western Lucca
Lucca Best Western
Address: Via Romana 1247, I-55100 Lucca, Italy
Region: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Business Hotels in Lucca
#10 Luxury Hotels in Lucca
#11 Family Hotels in Lucca
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Modern hotel located near the historic center, offers tasteful decor, meeting facilities, restaurant & bar; staff is multilingual. ... more   less 
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