This very small hotel is very well situated in central Lucca and the staff are lovely - very helpful. It is totally charming downstairs with a small seating area for waiting for a taxi. The one member of staff on duty at a time was really helpful and told us all he wanted was for us to have a happy holiday and if we needed anything, just ask. He even knew off by heart the train times to Florence. Every request was fulfilled with a smile.
Considering that the price for a double en-suite room was around 89 Euros for us both, I was unsure what to expect. The room was smallish but big enough for us and very clean. The en-suite was basic but also very clean. Rooms were comfortable but not luxurious but for the price, I thought what we got was very good and considering the situation of the hotel, it was well worth the price and good friendly service.
The safe made us laugh as I could pick it up and run off with it but as the owner said, there is no chance of theft from any of the hotel rooms as the robber would have to walk past the reception desk and he knows everyone staying there. There is no lift but the receptionist carried our bags up for myself and my daughter.
Breakfast was simple but adequate. We had no problems here and would happily stay again. As the website says, the hotel is "safe, warm, and intimate". I would agree.
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- Also Known As:
- Piccolo Hotel Lucca