We stayed here with my mother in May 2011 and have nothing but beautiful memories of Marino, his son Giovanni, and the gorgeous city of Lucca. I like to walk, and I found the short 10-minute stroll to the city walls to be a perfect distance. With the on-site parking for our rental car, it turned out to be the optimal location for us. I would say that the rooms are average for Italy, which is fine because we spent most of our time either in Lucca itself, out in the hotel's patio area, or talking to Marino (whose English is limited, but my mother speaks fluent Italian and I speak limited Italian) or Giovanni, who speaks English. Those two were the kindest, most accommodating hotel owners I have ever experienced. The best example I can give is that on the day we left, we told Giovanni that we were looking to find my grandparents' birth certificates, and that we'd had a problem finding them at the Lucchese office, where the people had told us to go to Santa Croce instead. Giovanni then took it upon himself to call the people at Santa Croce and tell them of our plight, make sure they'd be available when we arrived, and map out the directions for us so that we could find the place before it closed. And sure enough, when we got to Santa Croce, they had the birth certificates all ready for us! It was like a miracle! We will forever be indebted to Giovanni for his lengthy and successful efforts on our behalf.
I do have to add just one note about air conditioning, because my traveling companion has severe asthma and cannot breathe in rooms that are stuffy and/or hot. So I am very sensitive to the issue of air conditioning, and I add this only for others who may be so as well. Although the room was air conditioned during the day, it appeared that the A/C was turned off every night at 1 a.m. and it got quite hot and stuffy, so we had to open the windows and thus hear the fairly loud traffic noise outside. Our earplugs, however, took care of that problem, and we were able to sleep soundly.
All in all, this hotel was one of the highlights of our trip. My mother keeps talking about how she wants to go back and live for a month there! Highly recommended.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.