If I could give this place 2 and a half stars I would, but I can't so 2 it is. I got back a few days ago, and I have to say this is my first time in an NH, and it will be the last! This hotel is not a 5 star hotel at all, it's a mid range 4 star. It was very expensive for what it was, and I got it on a deal. It is by no means terrible, just rather disappointing.
The other half an I were staying there for a couple of days after being in Lucca. The idea was to get a little bit of luxury and a little bit of sea in Livorno before heading home. Now I know Livorno is not everyone's cup of tea, lacking in churches and galleries. However it is a nice place to chill out, full of casual but rather good sea food restaurants and gelateria. The hotel managed to get on my bad side upon arrival. Not their fault at all, but the booking website advertised that there were smoking rooms here, there is not, and the only place to smoke is a corner of the roof terrace. No one offered to help us with our bags, which I found a bit odd, and very little is explained to you on check in (breakfast times, wifi codes etc).
Our superior double with garden view was rather shabby. The view was straight into a set of flats next door, the paint work was tired, and there was lots of buttons missing from the headboard. Easy fixes if you're running a 5 star hotel. We checked in at 3 pm, OH wasn't feeling great so we ordered room service. We were told that the kitchen was closed, so we could only have the over priced salad, lasagne or pizza. OH had lasagne, it was terrible. When we called to ask them to take the tray away (as instructed), we got the same angry gentleman we'd ordered from, who hung up on me, leaving us with the tray until the room was cleaned the next day. OH took a bath, the bath handle that supports those with mobility issues or poor balance broke clean off the wall as he tried to get out. I reported this to reception, they just shrugged and sent someone to take the handle away. What if he'd been an elderly person with a bad hip? As I said, shabby.
A big thing I would say is DO NOT EAT IN THE RESTAURANT. It is pricier than any other restaurant in Livorno and pretty awful. Service is non existent (half an hour wait til they took our order), some fish is frozen (the sea is right there!) and for 28 euros I had a mixed salad (which was just a bag of salad undressed) and he had some tomato and spaghetti (suspiciously hot in the centre, microwaved?). Refused to order wine or desert, did not think they deserved our cash.
There are good things about this hotel. The roof top pool (though freezing, and I've been in the sea in Cornwall in April, I'm not exactly delicate) is small but very striking with it's view over the sea. The location is okay, you can easily get a bus into town or walk to the nicer places on the south side of Livorno. Breakfast is fine, I've had better at cheaper hotels, but there's lots of choice, including some gluten free stuff, which is pretty impressive. The building is very lovely, and I imagine the sea view rooms are great. It is probably fine for business travellers. . It just isn't a 5 star experience by any stretch of the imagination, and the staff need to learn a bit about customer service. I'm just disappointed with myself more than anything for not researching it more thoroughly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.