From the time of check in - Adriano so friendly - we were made to feel welcome and at home ...an elegant, not glitzy, yet so comfortable home - being there felt like you were drinking a fabulous bottle of a great older vintage of wine. We had booked a nice room to get beautiful views from the main building but we were upgraded to an even larger and prettier room with a corner view of the hillside gardens as well as Florence. The staff was solicitous and professional, aiming to please and accommodating our special requests at meal time - oatmeal just how I like it. They even arranged with Hertz to deliver our rental car to the hotel. The wine list was wonderful- a deep list of older vintages which we enjoyed at dinner. The terrace is gorgeous and we had breakfast and dinner there. We also had tea/wine in the garden with delicious snacks of chips, nuts, olives in what was truly a spectacular setting. Hor d'oeuvres at the bar- prosciutto, little shrimp, bruschetta - all delicious. Breakfast buffet was great with fresh fruit, dried raspberries!, cereals, wonderful cakes, cheeses, breads, etc. While my fish at dinner was a bit too salty for me, my husband's pasta dishes - gnocchi so light - were outstanding. The bread at dinner deserves special mention as they were freshly made - the little muffin with radicchio was really outstanding. The gym was small but had just enough for a good workout. A large window opened in the gym letting in a wonderful breeze with a to-die-for view. An HD tv in the gym would be nice. The pool setting is spectacular. Free wi-fi made staying in touch easy. Everyone made a point to address us by name, a nice touch. Water offered each time we went out, a power adapter already in the room. Many other really nice touches too numerous to point out. We have stayed in Florence many times at a hotel we love and decided to change it up and stay here. Trip into town was 20 minutes on the hotel shuttle - a simple trip. Coming back to tranquility with a view is wonderful. We are glad we tried a new place. We will be back!