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“Beautiful location” 5 of 5 stars
Review of Belmond Villa San Michele

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Belmond Villa San Michele
5.0 of 5 Hotel   |   Via Doccia 4, 50014 Fiesole, Italy   |  
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20% Discount on Suites
Ranked #1 of 11 Hotels in Fiesole
Certificate of Excellence 2014
Cirencester, United Kingdom
Top Contributor
50 reviews 50 reviews
47 hotel reviews
Reviews in 36 cities Reviews in 36 cities
156 helpful votes 156 helpful votes
“Beautiful location”
5 of 5 stars Reviewed August 20, 2011

The Vila San Michele is nestled in the hills of Florence and has the most spectacular views of Florence - easily the best I would say. It is enchanting. We stayed for one week with our two children - in the Orangerie House which has been newly refurbished and I can strongly recommend these rooms, as they are perfectly positioned to enjoy the incredible views - the gardens and of course they are newly refurbished and are very nicely decorated in soft creams and golds which are in keeping with the tradition of the hotel.

We used the shuttle to Florence on various occasions (with two young children in the middle of August), there are so many things to do in Florence, this is a service you will be using alot. It is simply excellent, on time, air conditioned with courteous staff providing cold water on our return and a refuge from the hot and busy streets of Florence. It felt wonderful being whisked away after a happy day sightseeing and taken to our retreat in the hills.

It is the perfect combination of a city break with the opportunity to sleep and truly relax in the hills. The rooftop pool is maintained well, peaceful and has incredible views and a little restaurant providing pool service, lunch etc.

The restaurant and the staff were highly trained, but so warm and kind. Always saving our favourite table without asking, including our daughter's highchair - remembering to provide plastic cups. Overall the ambience was lovely, I think listening to the piano and enjoying the beautiful sunsets was one of the highlights for me. The food was good and on occasion very good. The chef made a wonderful mushroom rissoto for me with truffle oil which was excellent and always made such an effort for my children - which I really appreciated. Although I have to say if I were the hotel manager I would be thinking of hiring a world class chef, and attempt to make the restaurant michelin starred - it could easily be once of the most celebrated restaurants in the world given its location.

The gardens were so pretty, and we enjoyed a rather wonderful jazz night with canapes and champagne. Everything felt timeless. This concept is more appealing to us in many ways now, modern life is so busy and rushed.

On the last note, we were a family of four with little children (3 and 6) and I have to say it was a true family hotel - in the sense that our children were made to feel completely welcome and cared for. They loved playing with fairy Alice some afternoons and enjoyed the pool. The children's menu was well thought out, we appreciated the baby robes and slippers, the DVDs for an hour or two when we needed to be out of the sun and lots of small touches. It is right to have proper beds for the children with crisp linen sheets changed every day (Not always a given sadly in other hotels despite having a five star rating). It is a romantic hotel without a doubt - perfect for couples looking for a weekend away in Florence - the perfect spot for a proposal or some time together.

Overall a gentle, wonderful hotel with a heart with exceptional views and service levels. I would highly recommend this hotel for a stay in Florence. We will most certainly be going back.

  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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228 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Brussels, Belgium
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
Reviews in 25 cities Reviews in 25 cities
231 helpful votes 231 helpful votes
3 of 5 stars Reviewed July 27, 2011

Our fith stay at the Villa San Michele, as it use to be be my wife and my favourite hotel in Europe. No longer, since we found out that new recent management has obviously changed a few things for the worse.

Firstly, the prices are near enough obscene by any standard. And this use to be just acceptable a few years back as one felt that there was a lot of generosity on their part, especially to regular visitors, as ourselves . We generally were upgraded, had a bottle of spumante on ice waiting, and quite a few complimentary extras and services. Not now though, they seem to count every centime. Just a small bowl of cherries awaited in our room, not even a hand written card for the first time. Water was only put in our room on the first night etc... This may all sound petty on my side, but when you part with 4500euros for three nights, (with one diner), you expect the moon, not penny pinching measures.
I will add that the rooms are more than ever in need of updating; they also need to change that ludicrously cheap and tiny television that pops up and down automatically from its cabinet. (impressive 20 years ago no doubt) And renew the dated fabrics and worn beds. There is a fine line between rustic and shabby

Not surprisingly, I was told by an employee that they found it more and more difficult to find guests who stay more than one or two nights (hence their so-called third night free offer).

On the positive side, the breakfast is still the best anywhere, with an enormous choice, and also, more importantly, the staff; they really do an amazingly good job, despite the unfortunate changes in management style. Also, the beauty of the main areas is timeless.

So I am rather saddened to write a negative review of a once splendid place, but I feel such critics are constructive when wanting to preserve, or in this case find again what once was a rare jewel of a hotel

Stayed July 2011, traveled as a couple
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Channel Islands
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 26, 2011

We spent 2 nights in the hotel with family as part of a family golden wedding anniversary. The hotel itself, a 16th century monastery, is spectacular with panoramic views of the whole of Florence from the gardens and the restaurant. Our room was on the top floor with convenient access to the pool and terrace and this is where we had our meal on the first night. The second night we dined in La Loggia restaurant, overlooking Florence. Although the breakfast buffet was the most comprehensive we've experienced in a hotel, both the dinners were disappointing. The quality of the food and standard of cooking was not 5-star and the prices unjustifiably high (I have eaten better and cheaper food in restaurants on my home island of Jersey many times). There were no potatoes or vegetables to speak of and everything, which I know is never piping hot in Italy, was luke warm or cold. The service was extremely slow and, although we sat down just after 8.00 p.m., we were still eating at 11.20 p.m.! If you are passionate about food, this is not the place for you. The staff were very charming, attentive and always available. All in all, a pleasant experience but a hotel which is clearly catering for a wealthy Amercian market.

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Sevenoaks, Kent
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 25, 2011

A special hotel for a special trip - my husband and I have just celebrated 25 years of marriage, so we took our offspring to this splendid hotel. I doubt it can be beaten on views and ambiance (it's a former monastery up in the hills overlooking Florence) and the service was superb. Pricey, but rather wonderful!

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 12, 2011

The staff is fantastic, they make you feel as if they're so happy to have you be a guest.
The setting is magical and the service is impeccable.
The view from the pool is picturesque..
Best part about the hotel is that you never feel as if it's crowded

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cambridge, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 1, 2011

Well, this place is amazing and we are so lucky to have stayed here for a second time in less than a year, however this trip was extra special as we were married in Maiano 1km away and spent time before and after our wedding at Villa San Michelle. You will certainly never be disappointed but expect to pay very high prices as the quality and attention to detail is excellent. Thank you to Victorio and his team for the cocktails we had in the garden the night before my wedding, the guests loved every minute of it and Gabriele on reception thank you for your warm smile and constant help.

See you all perhaps next year!

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 29, 2011

This was my second stay at the Villa San Michele and it exceeded even the very high standard set by the first. Everything - from the beautiful junior suite in the gardens to the exquisite food; the fabulous (and peaceful) pool overlooking Florence; that view; and a staff that is unrivalled in its professionalism, charm and friendliness... everything at this property is nothing short of perfect. I should make a special mention of the cuisine, which is delicious - homemade pastas, gorgeous fresh meat and fish... all top-notch ingredients, expertly cooked and served in a room that must be one of the most elegant spots to eat anywhere in the world. If you're looking to experience Italy at its very best, this is the place to go. Yes, it's expensive, but some things are worth it - and this is one!

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Belmond Villa San Michele

Address: Via Doccia 4, 50014 Fiesole, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Fiesole
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #1 of 11 Hotels in Fiesole
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Villa San Michele 5*
Number of rooms: 45
Official Description (provided by the hotel):
From the surviving fresco of the Last Supper to the terraced gardens and pool, Villa San Michele is a feast for the eyes. In the 15th century it was a monastery, today it is one of Europe's most fascinating hotels. A Renaissance Villa, a perfect view of Florence. The finest resort from which to appreciate the city of the Medicis via the comfortable complimentary shuttle that in just 15 minutes links the Villa to the shop windows, the art, the museums. Dining at the Loggia Terrace will be one of the most romantic experiences of your entire trip. Don't leave without learning the secrets of Italian cuisine at the hotel's cookery school, where hands-on lessons are taught by famous Chefs. ... more   less 
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Also Known As:
Villa San Michele By Orient-Express Hotel Fiesole
Hotel San Michele
San Michele Hotel
Belmond Villa San Michele Fiesole, Province Of Florence, Italy

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