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“Outstanding Service” 5 of 5 stars
Review of Four Seasons Hotel Firenze

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Four Seasons Hotel Firenze
5.0 of 5 Hotel   |   Borgo Pinti 99, 50121 Florence, Italy   |  
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Bed and Breakfast
Ranked #2 of 461 hotels in Florence
Toronto, Ontario, Canada
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“Outstanding Service”
5 of 5 stars Reviewed November 5, 2013

Quite possibly the best service I have experienced at any hotel, ever. We had an experience manager assigned to us who made sure that everything we wanted was taking care of, in fact things we did not even know we wanted were taken care of, it was pretty amazing. One small thing Firenze does that I am not sure why more hotels do not do is ask you when you would your room cleaned on check in, it sounds simple but it makes a world of difference. The room itself was great with a view over the garden which is beautiful. Also of note is the food which was very good and worth going there to eat even if you are not staying there. Definitely would recommend Hotel Firenze and I hope someday to stay visit again soon.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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722 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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English first
Philadelphia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2013

So, really lovely! The room was an upgraded room with a spectacular bathroom! Like a whole other room! The service was typical Four Seasons; the absolute best! Everyone was very helpful, especially Demetri and Chiara . Excellent English; you didn't need to feel obligated to attempt your cumbersome Italian. They are just so wonderful and very warm. Absolutely superb; no complaints, just grateful to be in their "care",

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huddersfield, UK
Top Contributor
78 reviews 78 reviews
74 hotel reviews
Reviews in 64 cities Reviews in 64 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed November 2, 2013 via mobile

What a hotel! Stunning interiors, plush rooms with an amazing bathroom. Superb mattress and bedding. Generous and kind service - little treats kept appearing. We were kindly shown round the other half of the property even though it was closed for winter. This is a hotel in a million. Do go, even better perhaps out of season when the city was pleasantly quiet.

Stayed February 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 2, 2013

This is the best 4S we've ever stayed (and we have stayed in a lot of them over the past years). The Palazzo is just stunning, the private garden (in the middle of very busy Florence) is absolutely beautiful. The service is flawless; very down to earth, competent & friendly staff. Rooms are as they should be on this level. The best part was sitting outside at night, under a million twinkling stars on the green, sipping at a nice glass of whatever and listening to some fantastic live music. They just dragged the whole Steinway piano on the green…fantastic. No hesitation what so ever, just go.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Florence, Italy
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 31, 2013

This is an exceptional hotel - one of the world's finest. We have stayed in many fine hotels, and this is as good as it gets. If you come to Florence, do yourself a favor and indulge yourself with a stay at the Four Seasons.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Florence, Italy
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 29, 2013

My favorite place in florence!,best hotel in the city,the garden is just beautiful ,excellent food.
The hotel stuff are very nice and welcoming ,the hotel stylish an beautiful!
Looks like a palace in the middle of the city .
Brunch in sunady is just wounderful!!!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 26, 2013

A true five star experience. From the genuine, friendly greeting at check-in, lovely , huge room loaded with amenities, fabulous lunch on their terrace......WOW, wow, wow. just perfect. for hose concreted that this is not in the center of Florence, they run a frequent shuttle into town and. Back to the hotel. It is a bit of a walk, but that is also doable. The serene luxury oft his place makes all that a trivial concern. Really

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Four Seasons Hotel Firenze

Address: Borgo Pinti 99, 50121 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Florence
#1 Spa Hotel in Florence
#1 Luxury Hotel in Florence
#3 Family Hotel in Florence
#5 Romantic Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Firenze 5*
Official Description (provided by the hotel):
Welcome to Four Seasons Hotel Firenze. An enchanted city sanctuary in the midst of Florence, where an art-filled Renaissance palazzo and conventino frame a centuries-old private park. Relax amidst original frescoes and sculptured reliefs, graced by sunlight and airy garden vistas. Sip espresso under majestic trees, lounge by the open-air pool or bask in Italian spa secrets. Wonders of the Uffizi and Duomo are a stroll away. Tuscan hill towns beckon. ... more   less 
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Also Known As:
4 Seasons Hotel Firenze
Florence Four Seasons

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