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“Beautiful hotel with helpful staff” 5 of 5 stars
Review of Four Seasons Hotel Firenze

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Four Seasons Hotel Firenze
5.0 of 5 Hotel   |   Borgo Pinti 99, 50121 Florence, Italy   |  
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Ranked #3 of 459 hotels in Florence
Randolph, Vermont
1 review
2 helpful votes 2 helpful votes
“Beautiful hotel with helpful staff”
5 of 5 stars Reviewed April 17, 2013

We stayed two nights at the hotel and the rooms were beautiful and clean, the staff pleasant and helpful. My only gripe is that the English written translations of instructions were full of errors, some of them comical. I am frankly appalled that an American company that takes such care to train their staff does not take care to make sure that printed materials in English are impeccable. Clearly the parent company either does not supervise the materials printed in their foreign hotels, or they just don't care about the impression poor translations make. In this day and age a native English speaker is only a click of a keyboard away.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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649 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
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  • English first
  • French first
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English first
Bogota, Colombia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2013

The hotel is situated in a beautiful "palazzo" in the heart of Florence. The service is excellent. We truly felt that we were valued guests.
If you want to feel the essence of Florence, consider staying at the Four Seasons.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Islip, NY
Senior Contributor
42 reviews 42 reviews
38 hotel reviews
Reviews in 33 cities Reviews in 33 cities
160 helpful votes 160 helpful votes
5 of 5 stars Reviewed April 14, 2013

My Dearest and I enjoyed a lovely stay at the Four Seasons Hotel in Florence. The hotel exudes history, but offers all the modern comfort and services that I expect.

I adored the location. Set in a quiet neighborhood with the distinct and divine perfume of Old Money. The hotel is within walking distance of the key museums and attractions but mercifully removed from the dusty tourist hordes that stampede through much of Florence. The hotel’s gardens are so lovely that I could happily spend my entire Florentine visit within them. Plan to spend at least an hour strolling through the gardens enjoying the fountains, flower beds, citrus trees, other plantings, and eclectic collection of ancient and modern sculpture. (My stroll in the garden was slightly spoiled by the screams of some ill behaved children demanding ice cream from their gelded father. Ever helpful, I suggested he dunk them in a chilly fountain. He seemed aghast.)

Our room was spectacular, with a vaulted ceiling and many original features from the grand residence that occupied the building before it became a hotel. The floors were hardwood with a rich Persian rug. The room was filled with lovely wooden furniture with leather inlays in the desk. Gorgeous lamps made of colored glass. Plenty of lighting and electrical outlets. The only off-putting touches were (1) the large reproductions of Renaissance art on the walls -- I would have preferred something smaller, less garish, and more authentic, and (2) the fake antique knick-knacks scattered about the room. People!! You could at least peel the “Made in China” labels off the fake antiques. I can always spot a fake antique, but most folks cannot if you remove the label.

The bathroom was equally spectacular with lovely marble throughout. Not cheap marble, but big tiles with rich natural patterns flowing from one tile to the next. Double sinks with plenty of counter space and drawers for my gear and product. A large marble lined shower room with both rain forest and handheld sprayers. Demerits, however, for the rough single ply toilet paper.

The bathroom features a deep soaking tub, perfect for whiling away that slightly depressing evening hour before cocktails arrive. A 19th Century owner of the building from Egypt wanted to install his harem here: fuel for many delicious daydreams in the tub! ;-)

The shampoo, soap and other bathroom product is supplied by Lorenzo Villoresi, a Florentine producer of perfumes and the like. While I am all in favor of supporting a local boy, the smell of some of the product was a bit too pungent for my taste. The Lorenzo Villoresi website announces that the purpose of their line of hotel soaps and product is to make travel more prestigious. Folks, the purpose of bathroom soap is to clean me without leaving a film or unpleasant smell. I don’t ask my soap for prestige.

The room had a large, well-equipped closet. The closet light was on a motion sensor, so it automatically switched on each time I entered the closet. Plenty of thick wooden hangers. An antique bureau with deep drawers for my clothes. Lots of shelving.

The service is superb and Old School. Reception was quick and efficient. The receptionist herself escorted us to our room and demonstrated its features. The concierge desk was well staffed, so I never needed to wait. The concierge team was always helpful, abounding with restaurant reservations, directions, limousine bookings, and practical advice. The doormen were charming and helpful. Housekeeping faithfully filled the ice bucket each evening. Everyone I met spoke the American language perfectly – or almost so.

My Dearest and I differed on the hotel bar, which also serves quite delicious light meals. My Dearest thought the bar with meals tried to do too many things at once and ended up doing none of them particularly well. He would have preferred a separate bar to which he could belly up for a double rye whiskey. I dismissed his concerns. The bar had a rich, if slightly eclectic décor, that evoked the chaotic, often disreputable, and always bloodthirsty history of Florence. Because the bar served many purposes it attracted a wide range of patrons with varying dress sizes, morals, and senses of fashion. I thoroughly enjoyed occupying a quiet corner table in the bar, sipping a late night cocktail, speculating on the marital and professional status of the other patrons, commenting on their attire, and seeking to discern their plans for the evening. I even enjoyed the late night pianist, until one of the bar patrons with more girth than taste decided it was a sing along.

This is an outstanding hotel full of charm and history. I highly recommend it.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2013 via mobile

The Four Seasons Hotel in Florence is perfect. Perfect in every way. Beautiful indulgent suites, delicious food, staff who go out of their way to make your stay, well, perfect! Our stay was faultless and I would thoroughly recommend staying here if your budget affords it. Have a glass of prosecco in the Atrium Bar while listening to the piano. Happy happy happy.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pelham, New York
Top Contributor
84 reviews 84 reviews
18 hotel reviews
Reviews in 38 cities Reviews in 38 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed April 11, 2013

As everyone has said this is a superb hotel. Major pluses are:
1) the rooms which are incredibly spacious and well appointed and because of the setting totally quiet;
2) the service which is at the highest standard on a global basis;
3) the beautiful park enclosed in the hotel;
And 4) the first rate restaurant at the hotel.
Any guest should be aware that the hotel is a 10 to 15 minute walk from the major attractions of Florence.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSFlorence, Public Relations Manager at Four Seasons Hotel Firenze, responded to this review, April 14, 2013
Dear Madam or Sir,

Thank you so much for publishing your positive review!

We are very appreciative for your kind comments, and delighted to read that you would recommend our Hotel and emphasized the location, park, proximity to the city centre, rooms, starred Michelin restaurant and five star service.

We hope to welcome you back soon and until then, we send you our best regards from sunny Florence.

Best wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paranaque, Philippines
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 11, 2013

The Four Seasons Hotel Firenze is one of the highlights of our trip to Europe. I booked a Deluxe Room and we were upgraded to a Premier Room! The hotel knew that my husband and I were celebrating our 20th wedding anniversary, and they prepared a very nice cake and champagne for us in our room! We were very impressed with everything about the hotel. It was an accommodation that we will look forward to again when we return.

Thank you Four Seasons Hotel Firenze for making our stay unforgettable!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sag Harbor, New York, United States
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 8, 2013

The Four Seasons in Florence is by far one of the best if not the best Hotel in the World. The staff here is amazing. Everyone is so friendly and kind and concerned. The Manager came out to meet up upon our arrival. The front desk staff and concierge all very pleasant and helpful. The shop owners in the hotel just as nice. The restaurant in the hotel is one of my Top 3 in the world ! The Chef here is unbelievable. All very simple cuisine done so incredibly well ! Beautiful restaurant and beautiful gardens. Great Spa and Great Fitness Center. The Perfect Hotel !

Room Tip: We Stayed in a suite which was beautiful !
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Four Seasons Hotel Firenze

Also Known As:
4 Seasons Hotel Firenze
Florence Four Seasons
Address: Borgo Pinti 99, 50121 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Florence
#1 Business Hotel in Florence
#6 Family Hotel in Florence
#11 Romantic Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Firenze 5*
Official Description (provided by the hotel):
Welcome to Four Seasons Hotel Firenze. An enchanted city sanctuary in the midst of Florence, where an art-filled Renaissance palazzo and conventino frame a centuries-old private park. Relax amidst original frescoes and sculptured reliefs, graced by sunlight and airy garden vistas. Sip espresso under majestic trees, lounge by the open-air pool or bask in Italian spa secrets. Wonders of the Uffizi and Duomo are a stroll away. Tuscan hill towns beckon. ... more   less 
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