Four Seasons Florence
A luxurious property, in the city, but not in the center, we enjoyed a wonderful week at this Four Seasons. Physically, the property is magnificent. Keeping with Florence’s main attraction, the property includes beautiful artwork, including sculptures reminiscent of Renaissance maters, paintings of all styles, and beautiful architecture. Not all of the art is Renaissance, with a modernist collection in the garden, and other varieties spread throughout the property. From the moment you enter the hotel, which, from the street, like so many buildings in Florence, is comparatively non-descript, you are in an oasis. The lobby is large and filled with comfortable furnishings. The check-in is off to the side, allowing you to take in the rich and vibrant lobby surroundings along the way. The reception staff was efficient and well-mannered—exactly what one expects from a Four Seasons. The main staff is proficient in English and eager to make guests feel comfortable.
The rooms are a good value and beautifully appointed. Even in the rooms, the art, moldings and chandeliers will catch your attention. The bathrooms are large and welcoming, with two sinks, separate bath and shower and glass doored water closets. Both of our rooms (a Superior and Deluxe) were exquisitely appointed. The closets were a reasonable size, but not as large as two people might need for more than a few days. If your stay is longer than 3-4 days, plan to rotate clothes through the closets. There is one odd shortcoming in the rooms—a dearth of dresser space. The only “dresser” storage was in the nightstand on one side of the bed, with 3 small drawers. Unfortunately, only one person’s items fit, and thus one of us had to live out of a suitcase. Normally, this would tend to cast a pall when one pays top dollar for accommodations, but the sheer beauty of this property made up for it. Still, we sincerely hope this is looked at by the hotel as it is an odd oversight.
The Internet service worked quite well for a European hotel, and we found that convenient.
The food was generally exceptional. We enjoyed a number of meals, and each was a wonderful experience. Of course, this is the Four Seasons, so be prepared to pay top dollar for everything you order, and consider whether the prices for plain foods make sense. If you have an adventurous palate, you will enjoy the superb offerings in Il Palagio, an elegant dining experience where the hotel serves all meals. The hotel is clearly proud of its morning brunch “spread,” which is modest by most US standards, and includes the continental breakfast only. Prepared foods are not part of the continental breakfast. If you can work out a package that includes the breakfast it is well worth it, however because the juice alone is 12 Euros. It’s good juice, but not 12 Euros good, so having the package breakfast is essential. The coffee throughout the hotel meets the best Italian standards.
If you enjoy good service, you will appreciate the high standards this hotel achieves. With one exception, every staff member provided a high level of service and friendliness. The only exception for us was the concierge staff, which fell below the standard expected. We had a particularly bad experience near departure where first, one concierge clearly was not interested in helping arrange train accommodations. When the head concierge became involved, rather than just solve the problem, he brought in the concierge for a direct confrontation, which we found particularly crass and uncomfortable. It was a poor decision at best, and generated some departing bad feelings. To top it off, while he made our arrangements, the result was an incorrect booking. The lesson is everything here is great except the concierge service.
try to get an interior room. While the roadside rooms seem quaint, the noice is too much to keep the...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.