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“a Fine Resort in an Historic City” 5 of 5 stars
Review of Four Seasons Hotel Firenze

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Four Seasons Hotel Firenze
5.0 of 5 Hotel   |   Borgo Pinti 99, 50121 Florence, Italy   |  
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Ranked #3 of 459 hotels in Florence
Sydney
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
“a Fine Resort in an Historic City”
5 of 5 stars Reviewed March 13, 2013

Following a prearranged seamless airport pick up we arrived at this spectacular palace with beautiful parkland grounds located some distance from the center of this historic town. One is left wordless at the opulence and splendor of everything from lobby to lounges with original frescoes, from the very comfortable bar to the restaurant and, of course, the magnificent rooms and superb modern bathrooms with every conceivable luxury. The service cannot be faulted at any level with the reception and concierge staff addressing guests by name. A shuttle service is provided by the hotel for guests who wish to be driven to the center of town with set down near the Piazza Republica. Shopping can be left at the pick up spot with a hotel concierge permanently on location, so that the purchased goods can be transported back to the hotel for the guest. a splendid hotel indeed.

Room Tip: Rooms in the palace wing facing the gardens are best. Corner junior suites are large and have three...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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648 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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boston
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 11, 2013

We just spent 6 days in Florence when it rained every day almost non stop. Based on the reviews and prior stays at other Four Seasons Hotels, we arrived with high expectations. I have to say our experience exceeded our expectations. The hotel is so well run that I feel every 5 star hotel manager should visit and learn from Four Seasons Hotel Firenze. It was remarkable that every staff member we encountered was superbly competent, courteous, pleasant and professional, from porters, concierges, front desk staff, waiters and maids. Even though it rained every day, the porters never ran out of umbrellas to give us when we left the hotel. The concierges seem to know every restaurant in Florence, and they could always find a good restaurant for us with minutes notice, even when we were out and needed a reservation immediately in a good restaurant near wherever we happened to be. Whatever we asked they remembered better than we did and reminded us before we needed to make decisions. I don't remember when it was the last time we encountered such superb service. The maids folded every piece of clothing we left out as well as all of our iPhone and computer charges. Whenever we needed ice, extra hangers, they were delivered within couple minutes.

We stayed in a premier room, and it was so large that 3 of us felt very comfortable staying there for 6 days (much more comfortable than the Junior suit we are staying in our hotel in Rome, which is supposed to be one of the best hotels in Rome). The large walkin closet and the spacious bathroom made a big difference, and the foyer provided extra privacy for the room. The gym was also very nice, well equipped with a separate room for yoga. AS other guests commented, the garden and the decor were beautiful and impeccable.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, North Carolina
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 11, 2013

This is a truly sublime hotel and scores excellently in design and service.

The aesthetics and design throughout the hotel ("lobby," restaurant, spa, gardens, rooms) are simply stunning and palatial - the entire property is a tastefully ornate restoration and enhancement of a Florentine palazzo, and every corner is royally appointed. I find that many luxury hotels lose their identity and their connection to their city/location in the pursuit of "standard" luxury amenities, but the Four Seasons Florence never seems generic - decorative accents and centerpieces unfailingly transport you to the unmistakable splendor of Renaissance Florence at every turn. This goes beyond statues and frescos: small details, like the line on a column in the main courtyard showing how high the water level was during the worst flood in the city's history, are nice touches that provide an even deeper, more intimate sense of history.

I had the pleasure of staying in a Four Seasons Junior Suite and found it spacious, flawlessly luxurious in its appointments, and beautifully decorated. It exuded comfort and luxury, and I would be remiss not to give special mention to the bathroom, which was exceptionally spacious (particularly by European standards, which I greatly appreciate at 6'4) with a divine marble shower and marble soaking tub. My friend luxuriated in a long bath one evening using the provided toiletries from a high end Florentine designer and said it was fantastic. It is also worth noting that we had three people in the room one night and that the extra bed was quite comfortable.

The service was highly attentive (the staff took the time to get to me even during trips where I stayed for a single night and was barely in the hotel), and every task I asked of the concierge was executed flawlessly (high speed train tickets back to Rome, diner reservations at Trattoria Sostanza). Great communication.

The buffet breakfast was sizable by European standards and quite good. The weekend brunch at Palagio is an impressive spread and very high quality (the oysters might have been a touch too briny for my tastes, but everything else was great). I even had the pleasure of having Thanksgiving dinner at Palagio, and although the experience certainly didn't replicate the rib-sticking, comfort-food experience of an American Thanksgiving, the food was very good, and the service attentive.

The grounds were immaculately manicured, the outdoor pool is nice and well-staffed during the height of a sunny day in summer, and the spa provided a nice massage for my friend - I did not experience the spa facilities myself and as such cannot comment any further on them.

The only drawback of this property is the location, which is not as central or tremendously desirable as its luxury competition. It is not terribly inconvenient - the heart of the old city/tourist corridor is just a 20ish minute walk instead of the 2-10 minute walk from somewhere like the Savoy. The hotel will readily call you a taxi, but in a city like Florence you feel as though walking through the beautiful city should be part of your experience.

This is one of my favorite hotels, and I find it to be preciously opulent rather than gaudy. The experience of staying here (facilities, service, intangible Florentine mystique) provides good value despite the considerable price tag.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Miami Beach, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 9, 2013

What a beautiful and unique Four Seasons property. The rooms are spacious, well appointed, and tastefully ornate. We had a view of the gardens which I highly recommend. We were celebrating our anniversary and they welcomed us with a bottle of prosecco and tasty chocolate cake. They also decorated our bed with rose petals the first night. It was thoughtful and well appreciated. The room service/turn down service was perfect and housekeeping brought up shaving cream as my husband forgot. The staff is delightful and knowledgeable. The grounds are beautiful and you get the feel that this was a home in the Renaissance. While it may be a few blocks from the center of town the garden well makes up for it. We enjoyed a leisurely stroll our last morning. Also, the Atrium Bar is the quite the scene. On Thursday nights they have a piano and sax player and offer drink/appertivo specials. It appears the glitterati of Florence comes out for it which makes the whole atmosphere great!

Overall, we had an amazing experience. I can truly say after staying in Four Seasons from Sydney to Baltimore, and marrying at the one in Miami, this one is a standout. It absolutely made our holiday. I could not recommend it more!!!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Forest Park, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2013

We stayed here from Feb 20-24 2013. It was my second time. This is a lovely hotel with fantastic service. We went to an event here that was combined with the Enoteca Pinchiorri and it was fabulous. I can't say enough great things about this Four Seasons Hotel and its staff.

Room Tip: We had an Executive Suite. It was a wonderful room on the four floor. The only downside was that i...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
98 reviews 98 reviews
91 hotel reviews
Reviews in 80 cities Reviews in 80 cities
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed March 3, 2013

Great room - spacious, beautiful interior and great view of the garden. Hotel is a bit of an oasis in Florence as you can walk through the beautiful gardens. Staff was very friendly and accommodating, particularly those at the concierge desk who helped me considerably with daily itineraries, car rental and suggestions and tips.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
104 reviews 104 reviews
103 hotel reviews
Reviews in 35 cities Reviews in 35 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed March 1, 2013

Fabulous renaissance decor, gorgeous gardens, a great pool, chandeliers, a world-beating sunday brunch... I don't normally comment on the service at a hotel, but the customer service at Four Seasons Florence was spectacularly good and turned a naturally awesome hotel into my favourite hotel of all time. We stayed for two nights in two different rooms/suites - I wish that we could have stayed longer, particularly in the suite we stayed in on our second night... for more check out neilsonparc's hotel lust list.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Additional Information about Four Seasons Hotel Firenze

Also Known As:
4 Seasons Hotel Firenze
Florence Four Seasons
Address: Borgo Pinti 99, 50121 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Florence
#1 Luxury Hotel in Florence
#6 Family Hotel in Florence
#11 Romantic Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Firenze 5*
Official Description (provided by the hotel):
Welcome to Four Seasons Hotel Firenze. An enchanted city sanctuary in the midst of Florence, where an art-filled Renaissance palazzo and conventino frame a centuries-old private park. Relax amidst original frescoes and sculptured reliefs, graced by sunlight and airy garden vistas. Sip espresso under majestic trees, lounge by the open-air pool or bask in Italian spa secrets. Wonders of the Uffizi and Duomo are a stroll away. Tuscan hill towns beckon. ... more   less 
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