Such a beautiful hotel. Its in a neighborhood so you have to walk a bit to get to restaurants but that is part of the charm in Florence. It doesn't look like much on the outside but the inside is beautiful. It has has a wonderful spa and pretty grounds to explore. The service was excellent.

I booked a room at the Four Seasons Florence (Firenze) with my wife and my four year old daughter and eight year old son, and after spending the day in Florence, we made it back around 9:00 p.m. and decided to try and have a glass of champagne for the New Year. We were with the kids and there was a party happening so the staff sat us in a small room adjoining the bar with these other guests sitting on the opposite side. My four year old daughter, saw that one of the women sitting across from us had a baby with her. She curiously walked over to see the child, the lady smiled and invited her over. Suddenly a man turned to me and said, "Just tell her to get the [--] out of here, okay, thank you." He went on to say. "Just take your family and get the [--] out of here, okay." We were leaving and I had the two kids by the hand when the guy got up and became aggressive trying to physically confront me.

I immediately spoke to the manager and the guy came around the corner and started trying to goad me outside and into fight, cursing at me and my kids. I was standing there, holding both my kids hands and this man is threatening to fight me in front of the manager who to my surprise did nothing. He kept asking me "If I wanted to settle this outside", while he cracked his knuckles in the most thuggish way.This all happened in front of the four season's staff and I was appalled at their inability to distinguish between myself and this man who was clearly provoking me. There is never any excuse for violence and I couldn't believe how tolerant the staff were being about a man who was so clearly threatening violence upon me and my family. I really thought the Four Seasons staff handled the situation badly, because all they would say is there are 'two sides to the story', despite witnessing a violent threat and all this infront of my kids.

I will never go back to the Four Seasons Firenze and I intend to follow this up with their general management and would caution anyone going to this Hotel about the incompetence of it's staff and their total disregard for their guests safety and the integrity of their establishment and the Four Seasons name.

We stopped in Florence for 3 nights during a Rome-Florence-Venice summer trip in 2011 with our 3-year-old daughter. This hotel was the best of our trip (even better than Cipriani in Venice). The hotel upgraded us to an enormous suite with frescos on the ceiling. The pool and the pool service were of the higest quality -- similar to a 5-star beach resort. One of my key tests for a hotel is how they treat my daughter -- she is a paying customer and I expect her to be treated accordingly. This hotel gave her a pinocchio doll at check-in and greated her my name most of the time we visited the front desk or concierge. That was a big win!

The location isn't as good as some other hotels closer to the museums, but it was a relatively short walk.

I just wish there was a Four Seasons in Rome!

This hotel is the best in Florence (and the competition is weak) but as a frequent guest at Four Seasons Hotels it falls well below normal Four Seasons' standards in many respects. The hotel is divided into a main building (the Convent) and an annex (the Palace) separated by five minutes walk with transport provided between the two by golf-buggies (hardly five star and most definitely not suitable in the winter). Some staff exude attitude more than courtesy and many seem to lack basic training; the front of house department being the most notable for apparently regarding guests and their requests as irritants that disturb a siesta. The public areas of the Convent are beatuifully appointed and the quality of the food is excellent but the "out house" is to be avoided. Housekeeping standards are mediocre with a noticeable reluctance to replcace soaps and shampoos. Some rooms are dowdy and in need of refurbishment. I had booked a Four Seasons Room and was obviously either downgraded without acknowledgment (or reduction) to a lower category or the website descriptions of rooms is totaly inaccurate. Yet this Four Seasons hotel has huge potential and it is particularly unfortunate that it remains unrealised under the hotel's current management. From its sister hotels, bring Rene Beauchamp from Prague as general manager, Michal Dedera from Chicago as Director of Rooms, and Nizar Ghaith from Amman to run Human Resources and what should be a Florentine jewel may begin to shine. Action please!